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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

9th February 2025

Ticket#151476 | February 09, 2025| ASB| Internal Network Maintenance, scheduled 4 months ago

• Event : Infrastructure Risk Analysis and Mitigation Plan at Alabang Office (ASB)

• Schedule : February 09, 2025 (Sunday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details :

As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing at our Alabang office scheduled for February 2, 2025. During the maintenance activity there will be a series of network and internet interruptions on both LAN/wired and wireless.

Steps have been taken to ensure that minimal to no users are affected during this activity.

Another advisory will be sent once this maintenance has been completed.

• Service Impact :Intermittent network and internet connectivity for onsite users

8th February 2025

No incidents reported

7th February 2025

No incidents reported

6th February 2025

No incidents reported

5th February 2025

No incidents reported

4th February 2025

No incidents reported

3rd February 2025

No incidents reported

2nd February 2025

No incidents reported

1st February 2025

Ticket#SR-157733| February 1, 2025| SCT| Unplanned - Power Maintenance, scheduled 4 months ago

• Event : Unplanned SCT Tech Hub 4 Building Power Maintenance

• Schedule : Saturday February 1, 2025, 10:00PM -11:00PM PHT

• Activity Details :

Our facilities and building administration will be having a power maintenance at SCT. This is necessary to allow for the topping of the electrical provision for the SM Admin Office on the 3rd floor of Tech Hub 4.

We recommend that all sensitive electronic equipment be properly shut down and secured before the scheduled interruption to avoid potential damage or data loss. Power will be restored promptly after the work is completed.

• Service Impact : Power Shutdown at SCT Tech Hub 4 3rd floor only

SR-157494 | February 1, 2025 (Saturday) | 9:00 AM| SM MegaTower Office | #EmaptaMegaTower Decommissioning, scheduled 4 months ago

• Event : #EmaptaMegaTower Decommissioning | SM MegaTower Office

• Schedule : February 1, 2025 (Saturday) | 9:00 AM

• Activity Details :

Hi Team,

Due to security issues, we will be initiating wireless network maintenance to be performed on the SM MegaTower office #EmaptaMegaTower SSID on February 1, 2025, (Saturday) 9:00 AM.

The stated wireless network #EmaptaMegaTower will be decommissioned for the site. We are encouraging all our users to connect to our standard wireless network #EmaptaExperience. In order to connect to the EMAPTA wireless network, please use the #EmaptaExperience SSID and log in using your current Empower credentials.

Rest assured, connecting to the #EmaptaExperience network will be seamless as long as your password is not expired and have not been locked out due to multiple failed attempts.

• Service Impact : Disconnection for users utilizing #EmaptaMegaTower as their primary wireless connection

• Status: Completed

31st January 2025

No incidents reported

30th January 2025

No incidents reported