Past Incidents

• Event : Infrastructure Risk Analysis and Mitigation Plan at Alabang Office (ASB)

• Schedule : February 09, 2025 (Sunday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details :

As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing at our Alabang office scheduled for February 2, 2025. During the maintenance activity there will be a series of network and internet interruptions on both LAN/wired and wireless.

Steps have been taken to ensure that minimal to no users are affected during this activity.

Another advisory will be sent once this maintenance has been completed.

• Service Impact :Intermittent network and internet connectivity for onsite users

• Event : Unplanned SCT Tech Hub 4 Building Power Maintenance

• Schedule : Saturday February 1, 2025, 10:00PM -11:00PM PHT

• Activity Details :

Our facilities and building administration will be having a power maintenance at SCT. This is necessary to allow for the topping of the electrical provision for the SM Admin Office on the 3rd floor of Tech Hub 4.

We recommend that all sensitive electronic equipment be properly shut down and secured before the scheduled interruption to avoid potential damage or data loss. Power will be restored promptly after the work is completed.

• Service Impact : Power Shutdown at SCT Tech Hub 4 3rd floor only