Past Incidents

• Event: Network Maintenance Activity

• Schedule : February 22, 2025 (Saturday) 10:00 AM – 2:00 PM (PH-Time) February 23, 2025 (Sunday) 10:00 AM - 1:00 PM (PH-Time)

• Activity Details :

Please be informed that we will be conducting network maintenance on February 22 and 23, 2025 on the following EMAPTA Sites. This activity is focused on enhancing high availability and ensuring improved system reliability and performance.

February 22, 2025:

          Sites | Start time | End time
           JMT   10:00 am   11:00 am
           JEG   11:00 am     12:00 am
          OSB   12:00 pm     1:00 pm
           TIP    1:00 pm     2:00 pm

February 23, 2025

         Sites | Start time |End time
          SFS   10:00 am   11:00 am
          SMT   11:00 am   12:00 am
          PNB    12:00 pm    1:00 pm

During the maintenance of each site, please expect a brief interruption of up to 1 minute in internet and network connectivity.

• Service Impact: 1-minute network and internet interruption for onsite users – Multiple sites

• Event : Service Provider Network Maintenance at SCT, JEG and SMT Site

• Schedule : February 18, 2025 (Tuesday) | 2:00 AM to 6:00 AM (PHT)

• Activity Details : As part of enhancing the service reliability, our service provider will be conducting a backhaul link maintenance between Philippines and Singapore to guarantee the quality and efficiency of equipment to provide a more stable link and reliable network connection.

During the maintenance activity, possibility of latency changes may be observed as they move network traffic away.

• Service Impact : Possibility of Latency Changes – SCT, JEG and SMT

• Event: Router Server Migration

• Schedule: February 17, 2025 (Monday) | 12:00 AM to 2:00 AM (PHT)

• Activity Details :

Hi Team,

As part of continued efforts to enhance service availability and internet quality, one of our service providers will be conducting a migration activity for one of their Router Server.

During the maintenance activity, only partial impact on network and internet connectivity is expected as we have another internet uplink connectivity available for connection redundancy.

• Service Impact: Partial Impact on Network and Internet Connectivity– All Sites

• Event : Partial Disruption on Internet Uplink

Incident Time/Date : February 16, 2025 (Sunday) | 10:28 PM - On-going

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)

• Event : Essential Software Upgrade

• Schedule :

February 13, 2025 (Thursday)| 2:00 AM – 10:00AM (PH-Time) February 14, 2025 (Friday)| 2:00 AM – 10:00AM (PH-Time)

• Activity Details :

Please be informed that one of our of our service providers will perform essential software upgrade to cater new features and prevent future service interruptions to our circuit.

During the maintenance window, a total of 60 minutes outage on IPLC is expected. However, due to the way our network is setup, VPC/RDP’s traffic should be automatically failover to the VPN connection that will result to a latency increase.

• Service Impact : Service Interruption on IPLC Connectivity

• Status: Completed