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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

2nd March 2025

Ticket#169831 | March 02, 2025| IBM Site| IT Infrastructure Maintenance, scheduled 3 months ago

• Event : Planned Infrastructure Risk Analysis and Mitigation Plan at IBM Site (Eastwood)

• Schedule : March 02, 2025 (Sunday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details : As part of our endeavor to enhance our service reliability and availability we will be conducting our Annual Business Continuity Plan for Network Failover Testing.

During the maintenance activity there will be a series of network and internet interruptions on both LAN/wired and wireless.

Steps have been taken to ensure that minimal to no users are affected during this activity.

Another advisory will be sent once this maintenance has been completed.

• Service Impact : Network and Internet Connectivity Interruptions on Both Wired and Wireless Connection – IBM Site

• Status: Canceled

25th February 2025

Network and Internet #INC-170780 | February 25, 2025| TIP | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : February 25, 2025 (Tuesday) | 1:54 PM - Ongoing (PHT)

• Activity Details :

Please be informed that one of our Site to Datacenter Circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Interruption on Network and Internet Connectivity

24th February 2025

Ticket#169983 | February 24, 2025| NTB (Baguio) |Partial Interruption on Network and Internet Connectivity

• Event : Unplanned – Site to Datacenter Circuit Network Interruption

• Schedule : February 24, 2025 (Monday) | 6:07 PM (PHT) - 6:35 PM - Restored

• Activity Details : We have observed that the affected site to datacenter circuit is now UP and restored. NTB Site is now on full connection redundancy.

• Service Impact : Restored

• Event : Unplanned – Site to Datacenter Circuit Network Interruption

• Schedule : February 24, 2025 (Monday) | 6:07 PM (PHT) - Ongoing

• Activity Details : We have observed that one of our site to datacenter circuit at NTB is currently down and already coordinated with our service provider for their checking and investigation.

During the incident, only partial impact on network and internet connectivity is expected as we have another site to datacenter connection available for redundancy.

• Service Impact : Partial impact on network and internet connectivity – NTB Site

23rd February 2025

Ticket#169411 | February 23, 2025| All Sites | Partial Disruption on Datacenter Internet Uplink

• Event : Partial Disruption on Internet Uplink

• Incident : February 23, 2025 (Sunday) | 9:30 PM (PHT) - Restored and for stability monitoring

• Activity Details : The affected circuit has been restored and subject for stability monitoring. We are still awaiting from our service provider for the root cause.

• Service Impact :Partial impact on network and internet connectivity – Restored

• Event : Partial Disruption on Internet Uplink

• Incident : February 23, 2025 (Sunday) | 8:27 PM (PHT) - On-going

• Activity Details : We have observed that one of our internet uplink is currently down and already coordinated it with our service provider.

During the incident, a partial impact on network and internet connectivity is expected as we have another internet uplink connection available for redundancy.

Apologies for any inconvenience it might have cause.

• Service Impact :Partial impact on network and internet connectivity – AllSites

22nd February 2025

No incidents reported

21st February 2025

No incidents reported

20th February 2025

No incidents reported

19th February 2025

No incidents reported

18th February 2025

Ticket#165605 | February 18, 2025| SCT, JEG and SMT Site | Backhaul Link Maintenance, scheduled 3 months ago

• Event : Service Provider Network Maintenance at SCT, JEG and SMT Site

• Schedule : February 18, 2025 (Tuesday) | 2:00 AM to 6:00 AM (PHT)

• Activity Details : As part of enhancing the service reliability, our service provider will be conducting a backhaul link maintenance between Philippines and Singapore to guarantee the quality and efficiency of equipment to provide a more stable link and reliable network connection.

During the maintenance activity, possibility of latency changes may be observed as they move network traffic away.

• Service Impact : Possibility of Latency Changes – SCT, JEG and SMT

17th February 2025

No incidents reported

16th February 2025

#INC-165618 | February 16, 2025 | All Sites| Unplanned | Datacenter Internet Uplink Interruption

• Event : Partial Disruption on Internet Uplink

Incident Time/Date : February 16, 2025 (Sunday) | 10:28 PM - On-going

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)