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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

11th March 2025

#SR-176682 | March 11, 2025| Orient Square Building | Building Administration Power Maintenance, scheduled 2 months ago

• Event: Scheduled Gen Set PM & Test Run With Load

• Schedule: March 11, 2025 (Tuesday) | 9:00 AM-12:00 PM (PHT)

• Activity Details :

As part of OSB's Building Admin commitment to maintaining reliable equipment operations, there will be a Generator Set Preventive Maintenance (PM) and Test Run with Load scheduled on March 11, 2025 (Tuesday) from 9:00 AM to 12:00 PM.

Please anticipate a brief power fluctuation lasting 1 to 3 seconds due to the transition of power between normal and emergency. We do not expect any impact on network and internet connectivity, as our network devices are supported by an uninterruptible power supply (UPS).

• Service Impact: Brief Power Service Interruption

6th March 2025

Network and Internet #SR-176741| March 06, 2025 | EPC Colombia | Internet Service Provider Network Disruption

• Event: Internet Service Provider Network Disruption

• Unscheduled: March 06, 2025 (Thursday) | 08:36 AM (PHT) - March 07, 2025 (Friday) | 12:20 AM (PHT)

• Activity Details :

We have observed that one of our internet uplink providers is currently down, and we are already coordinating this with our service provider for investigation.

During the incident, only a partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact: Partial impact on network and internet connectivity for both wired and wireless connection

• Status: Restored

5th March 2025

Network and Internet Ticket#INC-176073 | March 5, 2025 | IPLC | IPLC Connectivity Interruption

• Event : Service Provider Network Interruption

• Schedule : March 05, 2025 (Wednesday) | 11:02 AM (PHT) - Ongoing

• Activity Details :

We have monitored that the IPLC is currently down, and we already coordinated this to our service provider for their investigation.

During the incident time, a latency increase on VPC/RDP is expected as the connection will automatically failover on the VPN connection that serve as a backup.

• Service Impact : Latency Increase on RDP/VPC

• Status: Restored

#SR-174414 | March 05, 2025 | IPLC | IPLC Connectivity, scheduled 3 months ago

• Event: Software System Upgrade

• Schedule: March 05, 2025 (Wednesday) | 07:00 AM – 10:00 AM PHT

• Activity Details :

Please be advised that one of our service providers will conduct an essential software upgrade of their system to enhance the network security and device capabilities.

During the maintenance window, a maximum of 60 minutes of outage on the IPLC is expected. However, due to the way our network is setup, VPC/RDP’s traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC’s/RDP.

• Service Impact: Service interruption in IPLC Connectivity

• Status: Completed

4th March 2025

Network and Internet Ticket#INC-174929 | March 4, 2025 | EPC - COLOMBIA | Unplanned - Internet Service Provider Network Disruption

• Event : Internet Service Provider Network Disruption

• Incident Date/Time : March 04, 2025 (Tuesday) | 5:24 AM (PHT) - Ongoing

• Activity Details : Hi Team,

We have observed that one of our internet uplink providers is currently down and we are already coordinating this to our service provider for investigation.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity for both wired and wireless connection – EPC Site (Colombia)

• Status: Recovered

3rd March 2025

Network and Internet Ticket#INC-174796 | March 03, 2025 | PNB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 3, 2025 (Monday) | 11:09 PM (PHT) – March 6, 2025 (Thursday) | 7:11 PM (PHT) - Restored

• Activity Details : Our service provider field engineers have restored the affected circuit after fixing the fiber cut found within our building site premise. PNB site is now operating on full connection redundancy..

• Service Impact : Restored

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 03, 2025 (Monday) | 11:09 PM (PHT) - Ongoing

• Activity Details : Hi Team,

We would like to inform you that one of our site-to-datacenter circuit is has experienced disruption around 11:09 PM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – PNB Site

2nd March 2025

No incidents reported

1st March 2025

No incidents reported

28th February 2025

No incidents reported

27th February 2025

Network and Internet Ticket#INC-172521 | February 27, 2025 | SMT and SCT | Unplanned | Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM to 11:43 PM (PHT) | SMT – Restored, monitoring stability February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT) | SCT – Restored, monitoring stability

• Activity Details : Dear Team,

Both SCT and SMT sites internet and network connectivity are monitored up.

We are closely monitoring the stability of the affected uplinks.

If you are still experiencing issues, please don’t hesitate to report them to helpme@emapta.com

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered and for stability monitoring (SCT Site)

• Activity Details :Dear Team,

SM Megatower redundant circuits have been impacted at the same time, even though we are still coordinating with both vendors, it is apparent that the issue lies in the circuit last mile within the facility that has caused two totally independent circuits to go down simultaneously in which Emapta has no control over.

We are closely working with our vendors to gather more information about the outage

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)

• Activity Details :Dear Team,

With regards to both of the SMT redundant circuits, our service provider is already coordinating with their third-party for their further investigation.

We apologies for the inconvenience it has caused.

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)

• Activity Details : Dear Team,

We have monitored that SCT site internet connectivity has been recovered.

We apologies for the inconvenience it has caused.

• Service Impact : Loss of Internet connectivity at SCT and SMT Site

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:19 PM (PHT)– Ongoing (SCT Site)

• Activity Details : Dear Team,

We have observed that both of our site-to-datacenter circuits at SMT and SCT site were monitored down and already reported to our service provider for their investigation.

During the incident, internet is intermittently unreachable.

• Service Impact : Loss of Internet connectivity at SCT and SMT Site

26th February 2025

No incidents reported

25th February 2025

Network and Internet #INC-170780 | February 25, 2025| TIP | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : February 25, 2025 (Tuesday) | 1:54 PM - Ongoing (PHT)

• Activity Details :

Please be informed that one of our Site to Datacenter Circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Interruption on Network and Internet Connectivity