Past Incidents

• Event: Partial Network Connectivity Interruption

• Schedule: June 20, 2025 (Friday) | 03:36 PM – 04:37 PM (PHT) - Restored

• Activity Details:

We have observed that one of our internet uplinks on DFC – Davao has experienced interruption around 03:36 PM (PHT). This has been reported to our service provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Event: Partial Network Connectivity Interruption

• Incident: June 19, 2025 (Thursday) | 03:25 PM – 03:40 PM (PHT) - Restored

• Activity Details:

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 03:25 PM – 03:40 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity – PNB, BET, NTB and TIP

• Status: Restored