Some systems are experiencing issues

Past Incidents

6th July 2025

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance, scheduled 2 weeks ago

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

1st July 2025

No incidents reported

30th June 2025

#INC-247939 | June 30, 2025 | SM City Clark, Pampanga | Site to Datacenter Circuit Network Interruption

• Event: Loss of Internet Connectivity

• Incident: June 30, 2025 (Monday) | 06:27 PM (PHT) – 09:37 PM - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 6:27 PM. This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: SM City Clark, Pampanga | Major Impact on Internet and Network Connectivity

#INC-247700 | June 30, 2025 | SM MegaTower, Ortigas & SM Clark Building Pampangga | Site to Datecenter Circuit Network Interruption

• Event: No Network Connectivity

• Incident: June 30, 2025 (Monday) | 1:37 PM – 3:21 PM (PHT) - Restored

• Activity Details:

Hi Team,

Please be informed that network services have been successfully restored. Internet connectivity is now back to normal, and you should be able to access your tools without issues.

We will continue to monitor the network to ensure stability. If you encounter any further issues, please don’t hesitate to reach out.

• Service Impact: Total Network Interruption

#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance, scheduled 3 weeks ago

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

29th June 2025

No incidents reported

28th June 2025

#SR-244268 | June 28, 2025 (Saturday) | SM City Clark, Pampanga | Internal Network Maintenance, scheduled 3 weeks ago

• Event: Additional High Availability Deployment

• Schedule: June 28, 2025 (Saturday) | 04:00 PM – 05:00 PM (PHT) - Completed

• Activity Details:

Hi Team,

As part of our ongoing efforts to enhance network redundancy and improve overall system reliability, our team will be implementing an additional high availability deployment to minimize the risk of service interruptions

During the maintenance window, we anticipate minimal to no impact on internet and network connectivity.

Automatic failover mechanisms are in place to maintain uninterrupted service and ensure business continuity.

We will continue to monitor the network closely throughout the process and will provide updates if any unexpected issues arise.

• Service Impact: Minimal to no impact on Internet and Network Connectivity

#SR-243162 | June 28-29, 2025 | All Sites | Systems Engineering and Administration Maintenance, scheduled 3 weeks ago

• Event: Windows Servers Patching Activity

• Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT) - Completed

• Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT) - Completed

• Activity Details:

Hi Team,

We wish to inform you about an upcoming maintenance activity scheduled for affected servers on June 28, 2025 to June 29, 2025. Our Systems and Administration Team will be conducting patching activities for our Windows Servers to ensure the security and stability of our systems.

Please be advised that the following services will encounter a total of 60 minutes interruption during the maintenance window per server:

Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

  • PRTG Network Monitor (Primary) – Internal
  • CCTV Server – Internal
  • PRTG Network Monitor (Secondary) – Internal -North Virginia DHCP Server
  • North Virginia AD Server

Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

  • Ubiquiti Wi-Fi Controller
  • Finance Remote Desktop Server
  • SG DHCP Server
  • Primary Domain Controller
  • Manila DHCP Server
  • Finance File Server
  • Manila AD Server

Note: No Impact is expected to our Client/End user operation.

We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption. If you have any questions or concerns regarding this activity, please feel free to reach out to our support team at helpme@emapta.com.

• Service Impact: Windows Servers – All Sites

#SR-246827 | June 28, 2025 | SM MegaTower, Ortigas| Site to Datacenter Circuit Network Maintenance, scheduled 3 weeks ago

• Event: Data Link Layer Testing

• Schedule: June 28, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 28, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.

Please be advised that during the maintenance window, a 10-hour testing period will take place, which will result in a total downtime on one of our SMT Site to Datacenter circuits. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

27th June 2025

No incidents reported

26th June 2025

#INC-246161 | June 26, 2025 | Neutrinus Building, Baguio | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: June 26, 2025 (Thursday) | 05:42 – 05:43 PM (PHT) - Restored

• Activity Details:

Hi Team,

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 05:42 – 05:43 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity

25th June 2025

#SR-243247 | June 25, 2025 | IPLC Connectivity Maintenance, scheduled 3 weeks ago

• Event: Relocation of Fiber Optical Cable

• Schedule: June 25, 2025 (Wednesday) | 05:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that our service provider will be performing maintenance to relocate the fiber optical cable that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

• Status: Completed

24th June 2025

No incidents reported

23rd June 2025

No incidents reported

22nd June 2025

No incidents reported