Past Incidents

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 12, 2025 (Saturday) | 02:00 PM – 06:00 PM (PHT) - Completed

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 7th Floor

• Event: Partial Network Connectivity Interruption

• Schedule: July 11, 2025 (Friday) | 7:07 AM (PHT)

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 7:07 AM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity – JEG, IT Park, Cebu City

• Event: Partial Network Connectivity Interruption

• Schedule: July 10, 2025 (Thursday) | 6:20 AM (PHT) – 8:33 AM (PHT) - Restored

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 6:20 AM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity – BET/NTB/PNB

• Event: Brief Network Interruption

• Schedule: July 8, 2025 (Tuesday) | 1:45 AM (PHT) - Recovered

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced brief network interruption around 1:45 AM (PHT) for about 5 seconds and already recovered. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity – JEG, IT Park, Cebu City

• Event: No Network and Internet Connectivity

• Incident: July 4, 2025 (Friday) | 11:24 PM (PHT) – 11:44 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 11:24 PM (PHT). This has been reported to our provider for further investigation.

Rest assured, we are closely monitoring the situation. Further updates will be provided as they become available.

• Service Impact: Total Network Interruption

• Event: Loss of Internet Connectivity

• Incident: July 03, 2025 (Thursday) | 09:20 PM – 10:43 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 09:20 PM (PHT). This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: Major Impact on Internet and Network Connectivity