Some systems are experiencing issues

Past Incidents

19th July 2025

#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance, scheduled 6 days ago

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

16th July 2025

No incidents reported

15th July 2025

No incidents reported

14th July 2025

No incidents reported

13th July 2025

No incidents reported

12th July 2025

GTT #SR-256617 | July 12, 2025| All Sites | Unplanned | Direct Internet Access Network Interruption

• Event: Zero to minimal impact on internet connectivity

• Schedule: July 12, 2025 (Saturday) | 1:41 AM – 1:48 AM (PHT)-Restored

• Activity Details: We would like to inform you that one of our Internet uplinks has experienced brief interruption from 1:41AM to 1:48AM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Intermittent internet and network connectivity - All sites

#SR-252438 | July 12, 2025 | The Ignacia Place Building, Quezon City | Uninterruptible Power Supply Replacement, scheduled 1 week ago

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 12, 2025 (Saturday) | 02:00 PM – 06:00 PM (PHT) - Completed

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 7th Floor

11th July 2025

Network and Internet #INC-256007| July 11, 2025 | JEG, IT Park, Cebu City | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: July 11, 2025 (Friday) | 7:07 AM (PHT)

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 7:07 AM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity – JEG, IT Park, Cebu City

10th July 2025

#INC-255087| July 10, 2025 | BET/NTB/PNB Site | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: July 10, 2025 (Thursday) | 6:20 AM (PHT) – 8:33 AM (PHT) - Restored

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 6:20 AM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity – BET/NTB/PNB

9th July 2025

No incidents reported

8th July 2025

#INC-252827 | July 8, 2025 | JEG, IT Park, Cebu City | Unplanned | Site to Datacenter Circuit Network Interruption

• Event: Brief Network Interruption

• Schedule: July 8, 2025 (Tuesday) | 1:45 AM (PHT) - Recovered

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced brief network interruption around 1:45 AM (PHT) for about 5 seconds and already recovered. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity – JEG, IT Park, Cebu City

7th July 2025

No incidents reported