Past Incidents

[4/16/2022 | 6:00 PM] • The Maintenance has been completed successfully, we have checked the functionality of all site devices and have tested them operationally. Office is now ready for occupancy.

[3/8/2022 | 7:34 AM] • Please be advised that there is upcoming Building admin maintenance at our office in The Orient Square Building in Ortigas, the maintenance will start at 7:00 AM on April 16, 2022. The building will be shutting down its main power supply and a total blackout for more or less 8 hours in the entire building. The purpose of this maintenance is to guarantee continuous excellent performance of the building electrical system. During the maintenance, LAN and internet connectivity will not be available as we will initiate a graceful shutdown of our network devices, and generator sets will not be operational during the said activity. Please let us know if there are any questions.

[4/16/2022 | 8:00 AM] • Please be advised that the Annual Preventive Maintenance at St. Francis Square Building has been completed successfully. All affected services and network devices have been tested and confirmed functional.

[3/12/2022 | 7:23 AM] • Please be advised that there is upcoming building admin maintenance at our office in St. Francis Square Building in Ortigas, the maintenance will start at 11:00 PM on April 15, 2022, until 8:00 AM on April 16, 2022. The transformers together with the switch gears and other electrical accessories will be inspected and recalibrated if necessary by a third-party contractor, There will be a total electrical shutdown and generator sets will not be active during the activity. During the maintenance, LAN and internet connectivity will not be available as we will initiate a graceful shutdown of our network devices. Please let us know if there are any questions.

[4/11/2022| 8:19 PM] • Please be advised that our maintenance on the following dates April 9 and April 10, has been completed successfully. All our network devices are confirmed up/running, and internet connectivity onsite has been restored and stable since yesterday.

[3/24/2022| 2:41 PM] • While the second maintenance will happen on April 10, 2022 (Sunday) from 8:00 AM to 10:00 AM, as part of our continuous effort to provide service reliability, we have filed a change request to conduct this Infrastructure Risk Analysis and Mitigation Plan at Emapta Pilando Center Baguio. The purpose of the activity is to simulate a BCP failover test on our site. During the given maintenance period, Internet and LAN connectivity on the Emapta Baguio office may experience intermittent connection.

[4/11/2022 | 8:19 PM] • Please be advised that our maintenance on the following dates April 9 and April 10, has been completed successfully. All our network devices are confirmed up/running, and internet connectivity onsite has been restored and stable since yesterday.

[3/24/2022 | 2:41 PM] • Please be advised that we will have a maintenance activity on April 9, 2022, from 1:00 PM to 4:00 PM at the Emapta Pilando Center Baguio, The purpose of this maintenance is to upgrade the firmware of all network devices on the mentioned office to a more stable version. During the given maintenance period, Internet and LAN connectivity on the Emapta Baguio office may experience intermittent connection.

[3/31/2022| 10:31 AM] • Please be advised that the power interruption at Neutrinus Building in Baguio has been completed and the building is now running through main power supply since Saturday. No outstanding alerts has been observed related to this power outage.

[3/31/2022| 10:31 AM] • BENECO scheduled a power interruption affecting the whole Baguio including our office at Neutrinus Building on April 2, 2022, from 6:00 AM to 5:00 PM (PH Time). No impact is expected on our network connectivity and infrastructure since Genset will be available during the duration of power outage and we have Uninterruptible Power Supply (UPS) backup power for our network devices, during the switching of the building electrical supply from main to Genset electrical supply and vice versa.

[3/26/2022| 1:04 PM] • Please be advised that the link connecting NTB (Neutrinus Building) to one of our Data Center is now online. We are now waiting for our ISP to provide the RCA of the issue. If there are any questions, please let us know.

[3/26/2022| 12:06 PM] • Please be advised that the link connecting NTB (Neutrinus Building) to one of our Data Center is currently monitored down. We already informed our ISP of the situation for their investigation and resolution of the issue. No impact is expected on operations since the link to our second that center is still active. If there are any questions, please let us know.

[3/26/2022| 5:31 PM] • The partial site connectivity outage has been restored. Our providers engineers are still onsite to provide the full restoration of our connectivity to the internet. An estimated time of restoration (ETR) has not been provided for this, but we will keep you updated with its developments. Please let us know if you have any further questions or concerns.

[3/26/2022| 12:30 PM] • Please be advised that one of our ISPs is currently monitored down. Neutrinus Building (Baguio) currently experience no internet and LAN connectivity onsite since both links from our 2 Data Center are now down in Neutrinus Building (Baguio). Other sites might experience slowness on their internet connectivity as well. We are currently coordinating this to our ISPs for their investigation and resolution. We will keep you posted on updates in this email. If there are any questions, please let us know.