Past Incidents

[06/26/2022 | 5:09 PM] • Please be advised that the Power Maintenance activity has been completed. Our office in Emapta Pilando Center, Baguio is now running on its main powerline. Post health checks and connectivity testing has been implemented on our network devices and confirmed that all are up and operational. We still keep on monitoring for any unforeseen issues that may occur.

[06/23/2022 | 3:00 AM] • Please be reminded of the upcoming power maintenance this weekend June 25, 2022 (Saturday) from 10:00 PM to 11:30 PM, and June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch. During the maintenance window mentioned above, a total loss of power supply in the building is expected and we will initiate a graceful shutdown of our networking devices to maintain device configuration integrity. Building Power supply from June 25, 2022, 11:30 PM to June 26, 2022, 6:00 AM will be running through a power generator. and we will power up our networking devices.

[06/18/2022 | 9:58 AM] • Please be advised that there is upcoming power maintenance at our office in Emapta Pilando Center Baguio, the building admin will conduct an Electrical System Shutdown on June 25, 2022 (Saturday) from 10:00 PM to 11:30 PM and June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch. During the maintenance window mentioned above, a total loss of power supply in the building is expected. Building Power supply from June 25, 2022, 11:30 PM to June 26, 2022, 6:00 AM will be running through a power generator.

Hi Team,

Please be advised that the Power Maintenance has now commenced. The power shutdown for June 25, 2022, 10:00 PM-11:30 PM has been completed. We have checked the functionality of the devices and have tested them operational. The office is now ready for occupancy.

Please be reminded of the upcoming power shutdown on June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch.

During the maintenance window mentioned above, a total loss of power supply in the building is expected and we will initiate a graceful shutdown of our networking devices to maintain device configuration integrity.

Let us know if you have further questions

[6/23/2022| 4:48 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga was monitored up around 4:34 AM today. We will continue to monitor for the whole day to ensure stability. We're requesting an official RFO from our Service Provider and will provide it upon request.

[6/23/2022| 4:25 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.

[19/06/2022 | 10:48 AM] •This maintenance activity has been successfully completed by our provider. As expected, no impact on our network and connectivity was observed. No alerts are seen on our monitoring, as well.

[16/06/2022 | 11:31 AM] • Please be advised of a Preventive Maintenance for the UPS at the TIM data center, is scheduled for June 19, 2022, from 9:00AM to 1:07PM. • Please be reminded that the UPS maintenance is non-service affecting.

[6/18/2022 | 4:26 AM] • Please be advised that the Data Center Uplink going to Asian Star Building was monitored up at 3:50 AM. Will continue to monitor until the end of the day to ensure stability.

[6/18/2022 | 3:45 AM] • Please be advised that Data Center uplink going to our office in Asian Star Building is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.

[06/13/2022 | 10:13 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Alabang (Asian Star Building), Baguio (Neutrinus Building), Quezon City (The Ignacia Place Building), and Ortigas (Saint Francis Square Building) offices. We are expecting no services will be affected during the maintenance.

[06/16/2022 | 7:50 PM PHT] •Please advise that the scheduled maintenance has been completed successfully. As expected, no service was affected during the maintenance.

[06/14/2022 | 4:20 PM PHT] • Please advise that the scheduled activity has been completed. As expected, no service was affected during the implementation.

[06/13/2022 | 10:31 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Makati (BDO and PNB Building) and Ortigas (Orient Square Building and JMT) offices. We are expecting no services will be affected during the maintenance.

[13/06/2022 | 1:23 PM] • Please be advised that Data Center uplink going to our office in Asian Star Building is currently monitored down. We already raised the issue to our Internet Service Provider for the root cause of the issue. [13/06/2022 | 2:18 PM] • Please be advised that the site’s connectivity has now been restored. Our upstream provider is currently investigating the cause of this issue and will be provided as soon as it is available. [14/06/2022 | 2:32 AM] • Upstream provider IR and has advised that the issue has been resolved upon repatching the LAN cable.