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Scheduled Maintenance
#SR-252438 | July 12, 2025 | The Ignacia Place Building, Quezon City | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 12, 2025 (Saturday) | 02:00 PM – 06:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 7th Floor

Past Incidents

27th June 2022

Ticket#10147907| Jaka Building | Internet Service Provider Preventive Maintenance, scheduled 3 years ago

[6/27/2022 | 3:10 PM] • This maintenance activity has been successfully completed by our provider. As expected, no impact on our network connectivity was observed and no alerts are seen on our monitoring.

[6/11/2022 | 6:25 AM] • One of our Internet Service Providers will conduct preventive maintenance on June 27, 2022, from 8:00 AM to 12:00 NN. The purpose of this maintenance is to increase service availability and internet quality. During the maintenance, One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact.

19th June 2022

Ticket#10147901 | BDO Tower and Emapta Pilando | Internet Service Provider Network Maintenance, scheduled 3 years ago

[6/19/2022 |2:55 PM] • This maintenance activity has been successfully completed by our provider. No impact on our network and connectivity was observed. No alerts are seen on our monitoring.

[6/11/2022 | 5:46 AM] • One of our Internet Service Providers will conduct a scheduled maintenance on June 19, 2022, from 2:00 PM to 3:00 PM. The purpose of this maintenance is to upgrade their core router port to increase service availability and internet quality. Due to the way the EMAPTA network is set up, users at BDO Tower and Emapta Pilando Building will experience little to no interruptions during the maintenance window

16th June 2022

Ticket#10148282 | ASB, NTB, TIP, SFS | Planned | Wireless Network Maintenance, scheduled 3 years ago

[06/13/2022 | 10:13 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Alabang (Asian Star Building), Baguio (Neutrinus Building), Quezon City (The Ignacia Place Building), and Ortigas (Saint Francis Square Building) offices. We are expecting no services will be affected during the maintenance.

[06/16/2022 | 7:50 PM PHT] •Please advise that the scheduled maintenance has been completed successfully. As expected, no service was affected during the maintenance.

14th June 2022

Ticket#10148283 | BET, JMT, OSB, PNB| Planned | Wireless Network Maintenance, scheduled 3 years ago

[06/14/2022 | 4:20 PM PHT] • Please advise that the scheduled activity has been completed. As expected, no service was affected during the implementation.

[06/13/2022 | 10:31 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Makati (BDO and PNB Building) and Ortigas (Orient Square Building and JMT) offices. We are expecting no services will be affected during the maintenance.

13th June 2022

Network and Internet Ticket#10148158 | Asian Star Building | Data Center Uplink going to Asian Star Building is down

[13/06/2022 | 1:23 PM] • Please be advised that Data Center uplink going to our office in Asian Star Building is currently monitored down. We already raised the issue to our Internet Service Provider for the root cause of the issue. [13/06/2022 | 2:18 PM] • Please be advised that the site’s connectivity has now been restored. Our upstream provider is currently investigating the cause of this issue and will be provided as soon as it is available. [14/06/2022 | 2:32 AM] • Upstream provider IR and has advised that the issue has been resolved upon repatching the LAN cable.

Ticket#10148137 | Multiple Sites | Network Issue

[06/13/2022 | 12:25 PM] • On-going network outage affecting multiple sites. Currently being investigated, updates will be provided as soon as possible. [06/13/2022 | 1:00 PM] • Network outage has been resolved. Root cause being investigated and will be provided as soon as possible.

12th June 2022

No incidents reported

11th June 2022

No incidents reported

10th June 2022

No incidents reported

9th June 2022

No incidents reported

8th June 2022

Network and Internet Ticket#10147413 | Orient Square Building | Network Outage at Orient Square Building

[08/06/2022 | 8:02 PM PHT] • Please be advised that we have detected an outage at Orient Square Building starting at 7:28 PM PHT. This has been raised to our service provider for checking. Will provide updates accordingly. [09/06/2022 | 7:20 AM PHT] • Please be advised that the site's connectivity has been restored. During investigation, root cause of the outage was caused by a hardware failure and was resolved by replacing the affected device on site. • We will continue to monitor the connection to see if any issues would occur.

7th June 2022

Network and Internet Ticket# | IPLC | Unplanned IPLC Connectivity Maintenance

[06/07/2022 | 11:58 PM PHT] • Please be advised that we have monitored the IPLC is up around 11:58 PM and has been stable for an hour. IPLC and VPC latency are within the normal range. We have already requested our Internet Service Provider to provide the Reason for the outage, we will provide the RFO once we received them.

[06/07/2022 | 10:00 PM PHT] • Please be advised that we have monitored that IPLC is currently down, we have already reported to Telstra ISP via Telstra App-Connect Portal, and based on their portal that the IPLC circuit is currently affected by ongoing maintenance with ticket ID: PN266733. Due to the way the network is set up, users are currently failover to the VPN.

6th June 2022

Ticket#10146570 | Multiple Sites | Wireless Connectivity Issues

[06/06/2022 | 7:48AM] • The root cause of the issue has been identified and a fix was put into place. We have confirmed from multiple sites that the wireless network connectivity and login authentication issue has been resolved.

[06/06/2022 | 6:05AM] • Issues regarding wireless connectivity and login authentication have been identified affecting multiple sites. Root cause analysis is ongoing.

5th June 2022

No incidents reported

4th June 2022

No incidents reported