Past Incidents

[6/27/2022 | 3:10 PM] • This maintenance activity has been successfully completed by our provider. As expected, no impact on our network connectivity was observed and no alerts are seen on our monitoring.

[6/11/2022 | 6:25 AM] • One of our Internet Service Providers will conduct preventive maintenance on June 27, 2022, from 8:00 AM to 12:00 NN. The purpose of this maintenance is to increase service availability and internet quality. During the maintenance, One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact.

[6/19/2022 |2:55 PM] • This maintenance activity has been successfully completed by our provider. No impact on our network and connectivity was observed. No alerts are seen on our monitoring.

[6/11/2022 | 5:46 AM] • One of our Internet Service Providers will conduct a scheduled maintenance on June 19, 2022, from 2:00 PM to 3:00 PM. The purpose of this maintenance is to upgrade their core router port to increase service availability and internet quality. Due to the way the EMAPTA network is set up, users at BDO Tower and Emapta Pilando Building will experience little to no interruptions during the maintenance window

[06/13/2022 | 10:13 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Alabang (Asian Star Building), Baguio (Neutrinus Building), Quezon City (The Ignacia Place Building), and Ortigas (Saint Francis Square Building) offices. We are expecting no services will be affected during the maintenance.

[06/16/2022 | 7:50 PM PHT] •Please advise that the scheduled maintenance has been completed successfully. As expected, no service was affected during the maintenance.

[06/14/2022 | 4:20 PM PHT] • Please advise that the scheduled activity has been completed. As expected, no service was affected during the implementation.

[06/13/2022 | 10:31 PM PHT] • Please advise that we will conduct a Wireless Authentication Enhancement on the above-stated schedule at our Makati (BDO and PNB Building) and Ortigas (Orient Square Building and JMT) offices. We are expecting no services will be affected during the maintenance.

[13/06/2022 | 1:23 PM] • Please be advised that Data Center uplink going to our office in Asian Star Building is currently monitored down. We already raised the issue to our Internet Service Provider for the root cause of the issue. [13/06/2022 | 2:18 PM] • Please be advised that the site’s connectivity has now been restored. Our upstream provider is currently investigating the cause of this issue and will be provided as soon as it is available. [14/06/2022 | 2:32 AM] • Upstream provider IR and has advised that the issue has been resolved upon repatching the LAN cable.

[08/06/2022 | 8:02 PM PHT] • Please be advised that we have detected an outage at Orient Square Building starting at 7:28 PM PHT. This has been raised to our service provider for checking. Will provide updates accordingly. [09/06/2022 | 7:20 AM PHT] • Please be advised that the site's connectivity has been restored. During investigation, root cause of the outage was caused by a hardware failure and was resolved by replacing the affected device on site. • We will continue to monitor the connection to see if any issues would occur.

[06/07/2022 | 11:58 PM PHT] • Please be advised that we have monitored the IPLC is up around 11:58 PM and has been stable for an hour. IPLC and VPC latency are within the normal range. We have already requested our Internet Service Provider to provide the Reason for the outage, we will provide the RFO once we received them.

[06/07/2022 | 10:00 PM PHT] • Please be advised that we have monitored that IPLC is currently down, we have already reported to Telstra ISP via Telstra App-Connect Portal, and based on their portal that the IPLC circuit is currently affected by ongoing maintenance with ticket ID: PN266733. Due to the way the network is set up, users are currently failover to the VPN.

[06/06/2022 | 7:48AM] • The root cause of the issue has been identified and a fix was put into place. We have confirmed from multiple sites that the wireless network connectivity and login authentication issue has been resolved.

[06/06/2022 | 6:05AM] • Issues regarding wireless connectivity and login authentication have been identified affecting multiple sites. Root cause analysis is ongoing.