Past Incidents

[07/07/2022 | 9:07 PM] • Please be advised that the maintenance has been completed successfully, we have checked the affected circuit, and has been proven operational. IPLC and VPC latency are within the normal range.

[06/29/2022 | 6:13 AM] • Please be advised that there will be scheduled maintenance on July 7, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 4:00 PM to 8:00 PM (PHT). Our service provider will perform card replacement on their network device. During the maintenance window, our service provider has advised us of an expected impact of 50ms switch hits and loss of protection within the change window.

[06/24/2022| 9:52 AM] • Please be advised that there will be a scheduled maintenance on, July 06, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 PM to 10:00 PM (PHT), July 06, 2022. Our service provider will perform essential network upgrades to improve performance and prevent future service interruptions. Our service provider has advised us of a potential increase of latency and loss of protection within the provided window.

[7/1/2022| 1:18 PM] • Please be advised that the internet connection at GELDC building has been restored at around 12:32 PM (PH time). The root cause is still under investigation and will be provided once available.

[7/1/2022 | 11:16 AM] • Please be advised that our upstream carrier’s third-party field operation is still on-site investigating the network outage. Our upstream carrier is unable to provide an ETR however, updates will be sent as soon as possible.

[7/1/2022| 10:05 AM] • Please be advised that our upstream carrier’s third-party field operation is currently on site to investigate. We will let you know for further updates as soon as possible.

[7/1/2022| 9:40 AM] • Please be advised that our upstream provider is still coordinating with their third-party vendor to investigate the network outage. Rest assured that we are chasing updates with utmost urgency and will provide the updates as soon as they are available.

[7/1/2022| 8:34 AM] • Here's the latest update from the Third-Party partner of our internet service provider, the Data Center Uplink going to our office in GELDC was affected by a network outage and they are still collecting the details of the issue. Rest assured we will keep you posted on any latest updates once we received them.

[7/1/2022| 7:44 AM] • Please be advised that our Internet Service Provider has raised the concern to their third-party partner to further investigate the issue. Will keep you posted on any latest updates once we received them.

[7/1/2022| 7:15 AM] • Please be advised that our Internet Service Provider is still checking the affected Data Center Uplink. Will keep you posted on any updates once we received them.

[7/1/2022| 6:06 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.

[06/29/2022 | 12:22 AM PHT] • Please be advised that the affected uplink was monitored up around 11:20 PM and has been stable for an hour. Will continue to monitor for stability and we have already requested an official Incident Report from our Internet service provider. We will provide it once we received them.

[06/28/2022 | 11:07 PM PHT] • Please be advised that our Internet Service Provider is doing stability testing of the affected Uplink. We will keep you posted on any latest updates once we received them.

[06/28/2022 | 10:30 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in Saint Francis Square Building is currently monitored down again. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our Internet Service Provider to further investigate the issue.

[06/28/2022 | 9:00 PM PHT] • Please be advised that the uplink going to one of our Data Centers has been monitored up at around 7:44 PM, we're still chasing our Internet Service Provider for the root cause of the issue. Will provide the reason for the outage once we received them.

[06/28/2022 | 3:53 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in Saint Francis Square Building is currently monitored down. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our Internet Service Provider to further investigate the issue.

[06/28/2022| 4:55 AM PHT] • Please be advised that the power maintenance has been completed already. The building electricity is now running on the main power supply no outstanding alerts has been observed related to the power maintenance.

[06/28/2022| 12:34 AM PHT] • Please be advised that the building power supply is now running on Genset, we will send another update once we confirmed that the building power supply has been switched back to main power.

[06/27/2022| 4:28 PM PHT] • Please be advised that the electric service provider will conduct a power maintenance activity at our office in PNB Building, Makati. The maintenance will start on June 27, 2022 (11:30 PM) to June 28, 2022 (4:30 AM) PHT. The scope of the activity is to do a line rehabilitation within the area to ensure safety and to improve the reliability of their electric system. During the maintenance window mentioned above, the building will run through a power generator.

[26/06/2022 | 12:05 PM] •Power has been restored as of 11:43AM. Root cause of the issue is underway and will be provided if requested.

[26/06/2022 | 11:00 AM] •Please be advised that there is an ongoing power outage at IBM Building that occurred 10:40 AM today. We will keep you updated as soon as the power has been restored and once the root cause has been identified.

[6/23/2022| 4:48 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga was monitored up around 4:34 AM today. We will continue to monitor for the whole day to ensure stability. We're requesting an official RFO from our Service Provider and will provide it upon request.

[6/23/2022| 4:25 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.