Past Incidents

[7/6/2022| 6:21 AM] • Please be advised that there will be scheduled maintenance on Friday, June 15, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 4:00 PM to 9:00 PM (PHT), July 15, 2022. During the maintenance window, our service provider has advised us of an expected impact of 50ms switch hits Plus Loss of Protection.

[7/15/2022| 11:00 PM] • Please be advised that the maintenance has been completed successfully, we have tested the affected circuit, and has been proven operational.

[07/09/2022 | 11:00 PM] Please be advised that the maintenance has been completed successfully, we have checked the affected circuit and has been proven operational. IPLC and VPC latency are within the normal range.

[07/08/2022 | 7:57 AM] •Please be advised that there will be scheduled maintenance on July 9, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 AM to 11:00 PM (PHT). Our service provider will perform fiber works to rectify span loss that was detected proactively.

[7/8/2022 | 4:08 AM] • Please be advised that one of the Data Center uplinks going to our office in Pilando Center, Baguio was monitored down around 4:08 AM. And it was monitored up around 4:18 AM and has been stable for 15 minutes. We will continue to monitor for stability. We also raise the issue to our Internet Service Provider to check the root cause of this downtime.

[7/7/2022 | 12:11 AM] • Please be advised that the main power supply at Neutrinos Building is now back on the main power. No outstanding issues have been observed related to the maintenance.

[7/7/2022 | 12:12 AM] • Please be advised that there is an ongoing power outage at Neutrinos Building that occurred 11:14 PM. We're still in coordination with the building admin to know the details of the power outage. Currently, the building supply is running on genset. We will keep you posted on any updates.

[07/05/2022 | 5:37 PM PHT] • Please be advised that the maintenance has been completed successfully, we have checked the affected circuit, and has been proven operational. IPLC and VPC latency are within the normal range.

[07/05/2022 | 8:51 PM PHT] • Please be advised that there will be scheduled maintenance on July 6, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 5:00 AM to 12:00 PM (PHT). Our service provider will perform emergency fiber replacement. During the maintenance window, our service provider advised us of the expected impact of 50ms switch hits within the change window.

[07/04/2022 | 8:23 PM PHT] • Please be advised that the affected uplink was monitored up around 7:18 PM PHT and has been stable for an hour. Will continue to monitor for stability and we have already requested an official Incident Report from our Internet service provider.

[07/04/2022 | 6:39 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in Pilando Center, Baguio is currently monitored down. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our Internet Service Provider to further investigate the issue.

[07/03/2022 | 3:23 PM PHT] • Please be advised that IPLC connectivity is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.

[7/1/2022| 1:18 PM] • Please be advised that the internet connection at GELDC building has been restored at around 12:32 PM (PH time). The root cause is still under investigation and will be provided once available.

[7/1/2022 | 11:16 AM] • Please be advised that our upstream carrier’s third-party field operation is still on-site investigating the network outage. Our upstream carrier is unable to provide an ETR however, updates will be sent as soon as possible.

[7/1/2022| 10:05 AM] • Please be advised that our upstream carrier’s third-party field operation is currently on site to investigate. We will let you know for further updates as soon as possible.

[7/1/2022| 9:40 AM] • Please be advised that our upstream provider is still coordinating with their third-party vendor to investigate the network outage. Rest assured that we are chasing updates with utmost urgency and will provide the updates as soon as they are available.

[7/1/2022| 8:34 AM] • Here's the latest update from the Third-Party partner of our internet service provider, the Data Center Uplink going to our office in GELDC was affected by a network outage and they are still collecting the details of the issue. Rest assured we will keep you posted on any latest updates once we received them.

[7/1/2022| 7:44 AM] • Please be advised that our Internet Service Provider has raised the concern to their third-party partner to further investigate the issue. Will keep you posted on any latest updates once we received them.

[7/1/2022| 7:15 AM] • Please be advised that our Internet Service Provider is still checking the affected Data Center Uplink. Will keep you posted on any updates once we received them.

[7/1/2022| 6:06 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.