Past Incidents

[19/08/2022| 5:52 AM] • Please be advised that there will be a scheduled maintenance on September 01, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 4:00 AM to 10:00 AM (PHT). • Our service provider will be performing a hardware maintenance. • During the maintenance window, our service provider advised us of an expected impact of 50ms switch hits plus Loss of Protection within the change window.

[08/12/2022 | 11:52 PM] • Please be advised that one of our Internet Service Providers will conduct scheduled maintenance on August 20, 2022, from 5:00 PM to 11:00 PM (PHT). The purpose of this maintenance is to upgrade their edge router to improve router stability and reliability. During the maintenance window, one of our Internet Service Provider uplink is still active and the impact onsite should be minimal.

[08/20/2022 | 11:34 PM] Hi Team, Please be advised that our Service Provider observed a network outage after their Planned Maintenance. They are already working to resolve the issue.

One of our Internet Service Provider uplink is still active and the impact onsite should be minimal. Please let us know if you have any questions.

[08/18/2022 | 10:32 PM PHT] •Please be advised that the maintenance has been completed successfully, we have checked the affected circuit, and has been proven operational. IPLC and VPC latency are within the normal range.

[08/17/2022 | 9:24 PM PHT] • Please be advised that there will be scheduled maintenance on August 18, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 12:30 PM to 9:30 PM (PHT). Our service provider will perform software upgrades on their network devices.

[08/17/2022 | 9:17 PM PHT] • Please be advised that the outage is restored around 6:57 PM PHT and the latency of VPC is stable for 2 hours and within the normal range.

[08/17/2022 | 7:11 PM PHT] • Please be advised that our Internet Service Provider observed that they are having an unplanned network outage. Upon investigation, they found a fiber fault due to the ongoing government road works. The IPLC is a protected service hence the IPLC remains up on an alternate path but could have experienced 56ms switching hits added to the VPC latency due to the longer path.

[08/16/2022 | 6:19 PM PHT] • Please be advised that there is an unplanned power outage on Global Eco Link Development Corporation from 4:51 PM to 4:59 PM today. We're still in coordination with the building admin in GELDC to get the root cause of this outage.

[08/14/2022 | 6:01 PM PHT] • Please be advised that our activity has been completed successfully, All connection and network devices have been tested and confirmed operational.

[08/10/2022 | 9:38 PM PHT] • As part of our continuous effort to provide service reliability, we filed a change request to conduct an Infrastructure Risk Analysis and Mitigation Plan at PNB Building Makati on August 14, 2022 (Sunday) from 4:00 PM to 6:00 PM. The purpose of the activity is to simulate a BCP failover testing on our site. The whole site will be experiencing intermittent LAN and internet connectivity during the maintenance period

[08/11/2022 | 11:48 PM PHT] • Please be advised that the IPLC circuit is restored around 10:28 PM PHT and stable for an hour, VPC latency is within the normal range. We will keep on monitoring the stability of the circuit.

[08/11/2022 | 10:37 PM PHT] • We received an update from Telstra that they observed a major outage 10G bearer between London - Marseille Bearer. They also confirmed that the alternate path might already be impacted by an existing and/or ongoing network or subsea cable fault causing the IPLC circuit service to be totally down. They are working now with the high-priority management team for faster restoration of the issue. Will provide an update as soon as we received them.

[08/11/2022 | 7:38 PM PHT] • Please be advised that we have monitored the IPLC Circuit is currently down around 7:13 PM PHT, we are coordinating with Telstra to resolve the issue. Due to the way the network is set up, traffic automatically failover to the VPN connection and will experience an increase in latency with the VPCs.

[08/10/2022 | 5:45 PM PHT] • Please be advised that there is an unplanned power outage on Global Eco Link Development Corporation from 4:59 PM to 5:07 PM today. We're still in coordination with the building admin in GELDC to get the root cause of this outage.