Past Incidents

[09/06/2022 | 1:55 PM PHT] • As part of our continuous effort to provide service reliability, we filed a change request to conduct an Infrastructure Risk Analysis and Mitigation Plan at JKB Building Makati on September 10, 2022 (Saturday) from 12:00 PM to 2:00 PM. The purpose of the activity is to simulate BCP failover testing on our site. The whole site will be experiencing intermittent LAN and internet connectivity during the maintenance period.

[09/10/2022 | 2:00 PM PHT] Please be advised that our activity has been completed successfully, All connection and network devices have been tested and confirmed operational.

[09/08/2022| 9:55 PM PHT] • Please be advised that we experienced twice instances of unplanned power outages in the Global Eco Link Development Corporation Building today. We're still in coordination with the building admin in GELDC to get the root cause of this outage. Event A: September 8, 2022 (Thursday) | 7:55 PM - 7:59 PM (PH Time) Event B: September 8, 2022 (Thursday) | 8:18 PM - 8:22 PM (PH Time)

[06/09/2022 | 9:59 PM] • Providing an update on the incident, our team completed the replacement of the SFP transceiver on one of our network devices in PNB that might cause of network issue earlier this morning. We will still keep on monitoring if the issue re-occurs.

[06/09/2022 | 8:38 AM] • Please be advised that we have observed a network anomaly that is causing a network outage at site PNB. We are currently investigating the root cause of the network issue and will provide updates as soon as they are available.

[06/09/2022 | 10:00 AM] • Please be advised that our upstream provider has moved the scheduled maintenance end time to September 23, 2022, at 7:59 AM (PHT).

[01/09/2022 | 6:40 AM] • Please be advised that there will be scheduled maintenance on September 5, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 12:30 AM to 7:59 AM (PHT). • Our service provider will be performing a reconfiguration/repair. • During the maintenance window, our service provider advised us of an expected impact of 50ms switch hits plus loss of protection within the change window.

[06/09/2022 | 10:00 AM] • Please be advised that our upstream provider has moved the scheduled maintenance end time to September 23, 2022, at 7:59 AM (PHT).

[23/09/2022 | 6:33 PM] Please be advised that our upstream provider has changed the scheduled maintenance end time to October 2, 2022, at 7:59 AM (PHT). We have also monitored the NCP IPLC circuit down Today, September 23, 2022, around 5:18 PM PHT, and was restored around 5:24 PM, this is due to the loss of protection impact of this maintenance. Due to the way the network is set up, no impact should be monitored as the traffic was already forced to the VPN connection before.

[06/10/2022 | 10:30 PM] Please be advised that our upstream provider has extended their scheduled maintenance end time to October 11, 2022, at 7:59 AM (PHT). Due to the way the network is set up, no impact should be monitored as the traffic was already forced to the VPN connection before.

[09/01/2022 | 10:23 PM PHT] • Please be advised that the affected link is now restored at 9:10 PM PHT and stable for almost 2 hours. Per ISP, there is a power issue with the basement power distribution that turns off all the equipment after the UPS drains. Further investigation revealed that the wiring to the main power distribution was loose.Their team takes action to retighten loose power cables to secure wires. We will send the official RFO once received.

[09/01/2022 | 4:47 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in the IBM Building is currently being monitored down. We have already raised the issue to our Internet Service Provider to further investigate the issue.