Past Incidents

• Event: Internet Service Provider Router Software Upgrade

• Schedule: November 20, 2022 (Sunday) | 5:00 AM to 10:00 AM (PHT)

• Activity Details: Our internet service provider has been upgraded the software of their networking device successfully. We have tested the affected circuit and has been proven operational.

• Result: Completed.

• Event: Internet Service Provider Router Software Upgrade

• Schedule: November 20, 2022 (Sunday) | 5:00 AM to 10:00 AM (PHT)

• Activity Details: One of our internet service providers will be updating the networking device software to the most recent version.

• Service Impact: During this window time a 1-hour downtime on their circuits is expected. But due to the way our network is setup, there should be partial to NO impact during their maintenance.

• Event : IPLC Connectivity Maintenance

• Schedule: November 17, 2022 (Thursday) | 5:00 AM to 1:00 PM (PHT)

• Activity Details: Our third-party service provider will be carrying out a preventive maintenance on their fiber network.

• Service Impact: During the maintenance window, there would be an expected impact of 50ms switch hits plus loss of protection.

• Maintenance Result: Successfully Completed

• Event: BCP Failover Testing Activity

• Schedule: November 13, 2022 - November 14, 2022 - 10:00 PM - 12:00 AM (PHT)

• Impact: Intermittent LAN and Internet connectivity

• Activity Result: Successfully Completed

• Event: Power Interruption

• Schedule: November 12, 2022 (Sunday) | 8:00 AM to 5:00 PM (PHT)

• Activity Details: During power maintenance, the JMT power source must be switched.

• Service Impact: JMT's Main source of Power

• UPDATE 1: The Maintenance has been completed successfully, we have checked the functionality of all site devices, and has tested operational.

• Event: Third-party provider Software Upgrade

• Schedule: November 10, 2022 (Thursday) – November 11, 2022 (Friday) | 10:00 PM to 6:00 AM (PHT)

• Service Impact: Maximum of 60 minutes downtime on the affected circuit during maintenance window time. Because another uplink to our internet gateway is available, the impact will be minimal to none.

• Maintenance Activity Result: Successfully Completed

[09/11/2022 | 7:13 AM] • Our Internet Service Provider confirmed that the activity had been completed successfully.

[07/11/2022 | 11:30AM] • Third-party circuit provider at IBM office will be performing emergency network maintenance due to software end-of-life. A maximum of 60 minutes downtime is expected during the window between November 8 - 9, 10:00PM to 6:00AM (PHT). Partial to no impact is expected due to having another internet uplink present at the site.

[09/11/2022 | 4:38 PM] • Our internet service provider already completed the restoration of the circuit uplink. We have monitored that the uplink connection is stable. We will request for a RCA from our service provider and will provide it upon your request.

[07/11/2022 | 9:18 PM] • Please be advised that we have monitored one of our circuit uplinks to the Data Center at The Ignacia Place as down. We have raised this to our internet service provider for further investigation.

• Further updates will be provided as soon as they are available.

[05/11/2022 | 10:56 AM] • Please be advised that the Access Point firmware upgrade was completed successfully. During the activity, no problems or alerts were encountered.

[04/11/2022 | 9:51 AM] • Please be advised that on November 5, 2022, we will be performing a firmware upgrade on the wireless devices across the mentioned sites from 10:00 AM to 1:00 PM (PHT). This upgrade is being performed to address the current vulnerability on our access points. During the maintenance, there may be intermittent wireless connectivity.