All systems are operational
Scheduled Maintenance
#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

19th December 2022

Ticket#10182772 | December 19, 2022 to December 31, 2022| All Sites | Internet Service Provider Maintenance, scheduled 2 years ago

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 19, 2022 (Monday) 9:00 AM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 22, 2022 (Thursday) 6:00 PM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: One of our internet service provider will be repairing a fiber cable fault located near Singapore.

• Schedule: December 03, 2022 (Saturday) 6:00 PM to December 12, 2022 (Monday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

Ticket#10182778 | December 19, 2022 to December 31, 2022| NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event: IPLC Connectivity Maintenance

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 19, 2022 (Monday) 9:00 AM to December 31, 2022 (Saturday) 8:00 PM (PHT).

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: IPLC Connectivity Maintenance

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 22, 2022 (Thursday) 6:00 PM to December 31, 2022 (Saturday) 8:00 PM (PHT).

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: IPLC Connectivity Maintenance

• Activity Details: One of our internet service provider will be repairing a fiber cable fault located near Singapore.

• Schedule: December 03, 2022 (Saturday) 6:00 PM to December 12, 2022 (Monday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

30th November 2022

Ticket#10183915 | November 30, 2022| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event: IPLC Connectivity Maintenance

• Schedule: November 30, 2022 (Wednesday) | 12: 00 NN to 4:00 PM (PHT).

• Activity Details: One of our internet service provider will be conducting a card reset or replacement on one of their devices to clear the “ Equipment Failure “ alert.

• Service Impact: During the change window, a latency increased of 50ms switch hits loss of protection is expected

.• Maintenance Result: Successfully Completed

22nd November 2022

No incidents reported

21st November 2022

Network and Internet Ticket#10183716 | November 21, 2022| NTB | Partial Network Outage

• Event: Internet Service Interruption

• Unscheduled: November 21, 2022 (Monday) | 4:24 PM (PHT) - Ongoing

• Details: One of our circuit uplink is currently monitored down. We are already coordinating this to our internet service provider and waiting for their response.

• Service Impact: Partial to NO impact should be expected as we have another circuit uplink to our internet gateway is available.

• Update: Uplink restored at around 1:05 AM at November 22, 2022. Following up with service provider with RCA.

Power Ticket#10183655 | November 21, 2022| NTB | Power Service Interruption

• Event: Building Power Outage.

• Unscheduled: November 21, 2022 (Monday) | 1:09 PM – 1:54 PM (PHT)

• Details: The building main power line is now back on its normal operation as of 1:54 PM (PHT).

• Result: Recovered

• Event: Building Power Outage.

• Unscheduled: November 21, 2022 (Monday) | 1:09 PM (PHT) - Ongoing.

• Details: There is an ongoing power outage at NTB site and we are still in coordination with the building admin to know the details of the power outage. Currently, the building supply is running on genset.

• Service Impact: Partial Impact on Building Power Supply

Ticket#10182759 | November 21, 2022| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

Event: Internet Service Provider Maintenance

Activity Details: One of our internet service provider will be performing a card replacement due to internal failure.

Schedule: November 21, 2022 (Monday) |5:00 PM to 7:00 PM (PHT)

Service Impact: A latency increased of 50ms switch hits is expected during the change window.

Update: Planned maintenance has been completed.

20th November 2022

Ticket#10183468 | November 20, 2022 | GDB | Network Connectivity Outage

• Event: Unplanned Network Connectivity Outage

• Time of Event: November 20, 2022 (Friday)| 9:00 PM - 10:00 PM

• Service Impact: Loss of internet connectivity on site.

• Update: Uplink is back up at 10:00 PM. Currently waiting for updates from ISP regarding resolution/findings.

Ticket#10182850 | November 20, 2022 | NTB| Data Center Uplink Maintenance, scheduled 2 years ago

• Event: Internet Service Provider Router Software Upgrade

• Schedule: November 20, 2022 (Sunday) | 5:00 AM to 10:00 AM (PHT)

• Activity Details: One of our Data Center uplink provider in Baguio will conduct a firmware upgrade on their circuit.

• Service Impact: During the maintenance window, our provider informed us that a 1-hour downtime on their circuit is expected. We will failover your connection to our secondary Data Center uplink before and after the maintenance to minimize the impact on your VPC connectivity.

19th November 2022

No incidents reported

18th November 2022

No incidents reported

17th November 2022

Power Ticket#10182862| November 17, 2022| PNB 10/F| Power Maintenance

• Event: Power Maintenance at PNB 10/F

• Schedule: November 17, 2022 (Thursday) - November 18, 2022 (Friday) | 10:00 PM to 1:00 AM (PHT)

• Activity Details: Installation of backup A/C power supply.

• Service Impact: PNB 10/F Network Connectivity and Power Supply

• Maintenance Result: Successfully Completed

16th November 2022

Ticket#10181460| November 18, 2022| All Sites | Internet Service Provider Card Reboot and Replacement, scheduled 2 years ago

• Event: Internet Service Provider Maintenance – Rescheduled

• Reason: Due to the delay of spare card.

• New Schedule: November 18, 2022 (Friday)| 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Event: Internet Service Provider Maintenance

• Schedule: November 16, 2022 (Wednesday) | 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Update: The Maintenance has been completed successfully, we have tested the affected circuit and has been proven operational.

Ticket#10181464 | November 18, 2022 |SFS and NTB| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event: Internet Service Provider Maintenance – Rescheduled

• Reason: Due to the delay of spare card.

• New Schedule: November 18, 2022 (Friday)| 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Event: Internet Service Provider Maintenance

• Schedule: November 16, 2022 (Wednesday) | 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Update: The Maintenance has been completed successfully, we have tested the affected circuit and has been proven operational.

Ticket#10182474 | November 16, 2022 | TIP | Emergency Network Maintenance, scheduled 2 years ago

• Event: Emergency Network Provider Maintenance

• Schedule: November 16, 2022 (Wednesday) | 12:00 PM to 1:00 PM (PHT)

• Activity Details: Building Capacity Upgrade

• Service Impact: During the maintenance window, there may be up to 30 minutes of downtime. Expect little to no impact on network connectivity.

• Maintenance Results: Completed - No issues.

15th November 2022

No incidents reported

14th November 2022

No incidents reported

13th November 2022

No incidents reported