All systems are operational
Scheduled Maintenance
#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

10th November 2022

Ticket#10178542 |November 10, 2022| SFS and NTB | IPLC Connectivity Maintenance, scheduled 2 years ago

• Maintenance Activity Result: Successfully Completed

• Event: IPLC Connectivity Maintenance

• Schedule: November 10, 2022 (Thursday) | 6:00 PM to 12:00 Midnight (PHT)

• Service Impact: May experience a 15-minute downtime within this window on the IPLC connection. But due to the way the network is setup, traffic should be automatically failover to the VPN connection.

5th November 2022

Ticket#10179859 | November 5, 2022 | PNB, SFS and TIP | Access Point Firmware Upgrade, scheduled 2 years ago

[05/11/2022 | 10:56 AM] • Please be advised that the Access Point firmware upgrade was completed successfully. During the activity, no problems or alerts were encountered.

[04/11/2022 | 9:51 AM] • Please be advised that on November 5, 2022, we will be performing a firmware upgrade on the wireless devices across the mentioned sites from 10:00 AM to 1:00 PM (PHT). This upgrade is being performed to address the current vulnerability on our access points. During the maintenance, there may be intermittent wireless connectivity.

4th November 2022

No incidents reported

3rd November 2022

Ticket#10177926| November 03, 2022 | All Sites | Internet Service Provider Maintenance, scheduled 2 years ago

[4/11/2022| 6:08 AM] • Please be advised that our provider's scheduled maintenance has been completed successfully. We also verified that the affected circuit is now fully operational. We will continue to monitor the circuit's stability.

[26/10/2022| 11:34 AM] •Please be advised that there will be a third-party service provider maintenance on November 03, 2022, from 6:00 PM to 2:00 AM (PHT) and it will affect our internet and network connectivity across all sites. •Our third-party service provider will be performing a hot swap of a line card on one of their devices to improve reliability and prevent future service interruptions. •During the maintenance window, the third-party service provider advised us that there will be an impact of 50ms switch hits plus loss of protection.

[3/11/2022| 6:00 PM] •Please be aware that our provider's scheduled maintenance has started. We have also noticed that the loss of protection caused by our service provider's maintenance has a partial impact on our internet connectivity.

Ticket#10177960 | November 03, 2022 | SFS and NTB | IPLC Connectivity Maintenance, scheduled 2 years ago

[26/10/2022| 2:25PM] •Please be advised that there will be a scheduled maintenance from our internet service provider on November 03, 2022 from 5:00 PM to 9:00 PM (PHT). •Our internet service provider will be doing a card replacement for one of their devices. •During the maintenance window, there will be an expected impact of 50ms switch hits plus loss of protection within the change window.

[03/11/2022| 11:00PM] •Please be advised that the maintenance has been completed successfully, we have checked the affected circuit and has been proven operational.

Ticket#10177903 | November 03, 2022| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

[04/11/2022 |6:02 AM] •Please be advised that the maintenance has been completed successfully, we have checked the affected circuit, and has been proven operational.

[26/10/2022 |9:37 AM] •Please be advised that there will be a scheduled maintenance on November 03, 2022, to be conducted by one of our third-party service provider. The maintenance window will be from 5:00 AM to 1:00 PM (PHT). •Our third-party service provider will be intending to carry out a preventive maintenance on their fiber provider. •During the maintenance window, as advised by our third-party service provider there would be an expected impact of 50ms switch hits plus loss of protection within the change window.

2nd November 2022

Ticket#10179460 | November 2, 2022| SFS and NTB | IPLC Connectivity Outage

[3/11/2022 | 5:53 AM PHT] • Please be advised that maintenance was restored around 11:51 PM PHT on November 2, 2022, and that the affected circuit has been checked and found to be operational. The latency of IPLC and VPC is within the normal range. We continue to monitor the circuit stability and are pursuing our ISP for the Reason for Outage (RFO) of this incident.

[2/11/2022 | 8:42 PM] •Please be advised that we have observed that the NCP IPLC Circuit is currently down around 8:42 PM PHT, and we are coordinating with our Service Provider to resolve the issue. Due to the way the network is set up, traffic will automatically failover to the VPN connection and will experience an increase in latency with the NCP VPCs. Will provide updates accordingly.

[2/11/2022 | 11:00 PM] •Please be aware that our provider has detected a major outage in Europe that is affecting your circuit. They have also confirmed that this is a protected service and that the alternate path may have already been impacted by an existing/or ongoing network subsea cable fault, resulting in the protected service being completely unavailable. Our provider team has handled this with the utmost care. An update will be sent once available.

1st November 2022

No incidents reported

31st October 2022

Power Ticket#10178768 | October 31, 2022 | NTB | Power Interruption at Neutrinos Building

[31/10/2022| 3:20 PM] •Please be advised that the main power supply at Neutrinos building is now back on the main power at exactly 2:57 PM (PHT) . No outstanding issues have been observed related to the maintenance. [31/10/2022| 10:24 AM] •Please be advised that there is an ongoing power outage at Neutrinos Building that occurred at around 10:14 AM (PHT). We’re still in coordination with the building admin to know the details of the power outage. Currently, the building supply is running on genset. We will keep you posted.

30th October 2022

Ticket#10177909 | November 06, 2022| GELDC Building | BCP Activity, scheduled 2 years ago

[6/11/2022 | 11:56 AM] • Activity: BCP Duration: 10:00 AM to 12:00 PM Status: Successfully Completed

[1/11/2022 | 11:04 AM] • Please be advised for the new schedule of the Infrastructure Risk Analysis and Mitigation Plan at GELDC Building to be conducted on November 06, 2022, from 10:00 am to 12:00 PM as part of our ongoing effort to provide service reliability. The activity’s goal is to simulate BCP failover testing on our site. [30/10/2022 | 6:48 AM] • Due to the current weather conditions and other additional factors, we have decided to postpone this activity to next week. [26/10/2022 | 9:55 AM] • We filed a change request to conduct an Infrastructure Risk Analysis and Mitigation Plan at GELDC Building Pampanga on October 30, 2022 (Sunday) from 10:00 AM to 12:00 PM as part of our ongoing effort to provide service reliability. The activity's goal is to simulate BCP failover testing on our site. The whole site will be experiencing intermittent LAN and internet connectivity during the maintenance period.

Ticket#10178247 | November 06, 2022| SFS| Access Point Firmware Upgrade, scheduled 2 years ago

We will re-create a new notification for this activity.

[30/10/2022 | 12:57 PM] •The planned maintenance scheduled for today, October 30, 2022, at St. Francis Square, Ortigas has been postponed. The new schedule for the upgrade is on November 6, 2022 from 8:00AM to 9:00AM. [27/10/2022 | 1:42 PM] •Please be advised that we will be conducting a firmware upgrade on the wireless devices across the mentioned sites on October 30, 2022, from 8:00 AM to 9:00 AM PHT. This upgrade is to resolve the current vulnerability on our access points. •Intermittent wireless connectivity may be experienced on-site during the maintenance.

29th October 2022

Ticket#10178659 | GELDC Building - Pampanga | Unplanned Network Outage

[10/29/2022| 8:18 PM] •Please be advised that the uplink at our Angeles site is currently monitored to be down. We have raised the issue to our Internet Service Provider for further investigation.

[10/29/2022| 11:08 PM] •Please be advised that there may have been a power interruption in GELDC Angeles which may have impacted the availability of our internet connectivity onsite.

[10/31/2022 | 6:00 AM] • Site connectivity and power has been restored to normal working operations.

[DLL] ETP to TIM Ticket#10178645 | October 29, 2022 | ETP DLL, SFS, TIP, PNB and ASB EVPL's | Data Center Uplink and Multiple EVPL's of EMAPTA sites went down

[29/10/2022 | 9:48 AM] • Please be advised that one of our data center uplinks and multiple EMAPTA site circuits went down earlier today between 8:11 AM and 8:38 AM. The impact of the outage could range from partial internet connectivity slowness to downtime on some sites that only have one circuit. We will continue to monitor the circuits' stability. Our Internet Service Provider has been notified of the incident, which will be investigated further.

Ticket#10178247 | October 29, 2022| PNB | Access Point Firmware Upgrade, scheduled 2 years ago

[30/10/2022| 12:57 PM] •The wireless network maintenance was completed successfully at PNB site, Makati, on October 29, 2022. No issues or alerts were encountered during the activity. [27/10/2022| 1:42 PM] •Please be advised that we will be conducting a firmware upgrade on the wireless devices across the mentioned sites on October 29, 2022, from 8:00 AM to 9:00 AM PHT. This upgrade is to resolve the current vulnerability on our access points. •Intermittent wireless connectivity may be experienced on-site during the maintenance.

28th October 2022

No incidents reported

27th October 2022

RISE Ticket#10178264 | October 27, 2022 | All Sites | Data Center Uplink is down.

[27/10/2022 | 3:32 PM] • Please be advised that one of our data center uplinks went down from 3:14 PM – 3:20 PM earlier today. The impact of the outage may be partial slowness on internet connectivity across all sites. • The incident has been reported to our Internet Service Provider for further investigation. • Updates shall be provided as soon as they are available.