Past Incidents

[4/11/2022| 6:08 AM] • Please be advised that our provider's scheduled maintenance has been completed successfully. We also verified that the affected circuit is now fully operational. We will continue to monitor the circuit's stability.

[26/10/2022| 11:34 AM] •Please be advised that there will be a third-party service provider maintenance on November 03, 2022, from 6:00 PM to 2:00 AM (PHT) and it will affect our internet and network connectivity across all sites. •Our third-party service provider will be performing a hot swap of a line card on one of their devices to improve reliability and prevent future service interruptions. •During the maintenance window, the third-party service provider advised us that there will be an impact of 50ms switch hits plus loss of protection.

[3/11/2022| 6:00 PM] •Please be aware that our provider's scheduled maintenance has started. We have also noticed that the loss of protection caused by our service provider's maintenance has a partial impact on our internet connectivity.

[27/10/2022 | 6:00 AM] •Our Internet service provider canceled the planned maintenance activity.

[25/10/2022 | 6:04 PM] •Please be advised that there will be a scheduled maintenance on October 27, 2022, to be conducted by one of our third-party service provider. The maintenance window will be from 4:00 AM to 12:00 PM (PHT) •Our third-party service provider will be intending to carry out a preventive maintenance on their fiber provider. •During the maintenance window, as advised by our third-party service provider there would be an expected impact of 50ms switch hits plus loss of protection within the change window

[29/10/2022| 6:12 AM] • Please be advised that the maintenance has been completed successfully, we have checked the affected circuit and has been proven operational.

[26/10/2022| 5:24 PM] •Please be advised that there will be a scheduled maintenance on October 26, 2022, to be conducted by one of our third-party service provider. The maintenance window will be from 5:00 AM to 1:30 PM (PHT). •Our third-party service provider will be performing a necessary card replacement for the network growth. •During the maintenance window, as advised by our third-party service provider there would be an expected impact of 50ms switch hits plus loss of protection within the change window.

[19/10/2022 | 6:36 AM] • One of our Data Centers will perform Monthly load testing of Generator Sets from 8:40 AM on October 23, 2022, to 5:25 PM on the same day. This maintenance aims to keep power generators running at peak efficiency and reliability. No services will be interrupted during the maintenance.

[23/10/2022 | 12:05 PM] • Data Center monthly load testing of Generator Sets has been completed successfully.

[23/10/2022 | 5:35PM] •Please be advised that our OSB office in Ortigas is currently suffering from a UPS failure. Our network devices that are connected to the faulty Power Supply are currently inoperable. We're still looking into the problem.

[23/10/2022 | 10:35PM] Please be advised that our on-site connectivity is now operational. Due to the defective UPS, our team has chosen to bypass the UPS and power our affected network equipment directly from the building generator. The UPS replacement was still in the works and will be installed once it arrives on site.

[24/10/2022 | 8:17PM] •Defective UPS at OSB has been replaced. Network rack and network devices within now have redundant power.

[21/10/2022 | 4:00 PM] • Please be advised that our provider's restoration has been completed. We checked to see if the network latency had returned to normal. We will consult our provider to determine the cause of the outage.

[20/10/2022 | 2:30PM] •Please be advised that we have monitored some network performance issues that will partially affect our Secure Parking users that are reporting onsite at St. Francis square. We have reported this to our service provider for checking and are currently awaiting feedback.

[20/10/2022 | 7:56PM] Please be advised that, according to our provider, this was impacted by congestion on their network path and that restoration is ongoing.

[20/10/2022 | 6:45AM] • Please be advised that we have monitored some network performance issues at our St. Francis Square office. We have reported this to our service provider for checking and are currently awaiting feedback.

[21/10/2022 | 4:56AM] Please be advised that one of our datacenter uplinks is now stable, while the other is still degraded. This had already been scheduled for repairs. The current onsite impact is minimal because we have another uplink going to another Data Center that is already stable. If you are experiencing issues with internet connectivity, please submit a ticket to helpme@emapta.com and we will respond as soon as possible.

[23/10/2022 | 1:44AM] • Please be advised that the detected degraded circuit has now been restored. Full network connectivity is seen in operation at St. Francis Square as confirmed by our testing.

[18/10/2022 | 10:51 AM] • Please be advised that we have monitored one of our circuit uplinks to the Data Center in St. Francis Square as down. We have already alerted our service provider to this and are awaiting their reply. We are expecting the minimal impact on this outage as we have another uplink available to a different Data Center.

[18/10/2022 | 04:51 PM] • Please be advised that the affected circuit is now confirmed to be operational for almost an hour. We will continue to monitor for the links stability. • Further updates shall be provided as soon as they are available.