Past Incidents

30th November 2022

Ticket#10183915 | November 30, 2022| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event: IPLC Connectivity Maintenance

• Schedule: November 30, 2022 (Wednesday) | 12: 00 NN to 4:00 PM (PHT).

• Activity Details: One of our internet service provider will be conducting a card reset or replacement on one of their devices to clear the “ Equipment Failure “ alert.

• Service Impact: During the change window, a latency increased of 50ms switch hits loss of protection is expected

.• Maintenance Result: Successfully Completed

29th November 2022

Ticket#10185375 | November 29, 2022 | IPLC | IPLC Connectivity Outage

• Event: IPLC Connectivity Outage

• Unscheduled: November 29, 2022 (Tuesday) | 10:22 PM (PHT) - November 30, 2022 (Wednesday) | 3:42 AM

• Details: The IPLC link is currently down and has been reported to the Internet Service Provider for further investigation.

• Service Impact: Automatic VPN failover may result in increased latency.

28th November 2022

No incidents reported

27th November 2022

Ticket#10184807 | Nov. 27, 2022 | Jaka Building | Power Maintenance, scheduled 2 years ago

• Event: Building Power Maintenance

• Schedule: November 27, 2022 (Sunday) | 08:00AM to 8:00 PM (PHT).

• Activity Details: Building administration will perform preventive maintenance on their power grid.

• Service Impact: During the maintenance activity, building power will be down. Backup power is expected at 10:00AM the same day.

26th November 2022

No incidents reported

25th November 2022

No incidents reported

24th November 2022

No incidents reported

23rd November 2022

No incidents reported

22nd November 2022

No incidents reported

21st November 2022

Network and Internet Ticket#10183716 | November 21, 2022| NTB | Partial Network Outage

• Event: Internet Service Interruption

• Unscheduled: November 21, 2022 (Monday) | 4:24 PM (PHT) - Ongoing

• Details: One of our circuit uplink is currently monitored down. We are already coordinating this to our internet service provider and waiting for their response.

• Service Impact: Partial to NO impact should be expected as we have another circuit uplink to our internet gateway is available.

• Update: Uplink restored at around 1:05 AM at November 22, 2022. Following up with service provider with RCA.

Power Ticket#10183655 | November 21, 2022| NTB | Power Service Interruption

• Event: Building Power Outage.

• Unscheduled: November 21, 2022 (Monday) | 1:09 PM – 1:54 PM (PHT)

• Details: The building main power line is now back on its normal operation as of 1:54 PM (PHT).

• Result: Recovered

• Event: Building Power Outage.

• Unscheduled: November 21, 2022 (Monday) | 1:09 PM (PHT) - Ongoing.

• Details: There is an ongoing power outage at NTB site and we are still in coordination with the building admin to know the details of the power outage. Currently, the building supply is running on genset.

• Service Impact: Partial Impact on Building Power Supply