All systems are operational
Scheduled Maintenance
#SR-257676 | July 19, 2025 | JAKA Building, Makati | Internal Network Maintenance

• Event: Infrastructure Risk Analysis and Mitigation Plan

• Schedule: July 19, 2025 (Saturday) | 1:00 PM – 3:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our continued efforts to increase service reliability and availability, we will be conducting our Annual Business Continuity Plan (BCP) for Network Failover Testing at Jaka (JKB) Site.

During the maintenance activity, there will be a series of network and internet interruptions affecting both wired (LAN) and wireless connections. These interruptions may manifest in any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Another advisory will be sent once this maintenance has been completed.

• Service Impact: Intermittent Network and Internet Connectivity for Onsite Users

#SR-259746 | July 19, 2025 | Neutrinus Building, Baguio | Site to Datacenter Circuit Network Maintenance

• Event: Data Link Layer Testing

• Schedule: July 19, 2025 (Saturday) | 10:00 AM - 12:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our service providers will conduct a network maintenance and testing on Saturday, July 19, 2025, from 10:00 AM – 12:00 PM (PHT) due to a recent incident that requires immediate action.

During the maintenance window, a maximum of 2-hour interruption is expected on one of our NTB Site to Datacenter Circuit. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

18th December 2022

Ticket#10186251 | December 18, 2022 | Saint Francis Square | Internet Service Provider Tunnel Modification, scheduled 2 years ago

• Event : Planned Internet Service Provider Maintenance.

• Schedule: December 18, 2022 (Sunday) | 12:00 MN to 5:00 AM (PHT).

• Backup Schedule: January 08, 2023 (Tuesday) | 12:00 MN to 5:00 AM (PHT).

• Activity Details: One of our internet service provider will be conducting a tunnel modification to optimize their transport network and to provide more stable link and reliable connection.

Service Impact: During the maintenance window, there would be a latency increase of 50ms switch hits on the internet and network connectivity at our SFS site.

16th December 2022

Ticket#10187299 | December 16, 2022 | GELDC | Data Center Uplink Provider Maintenance, scheduled 2 years ago

• Event : Data Center Uplink Provider Maintenance.

• Schedule : December 16, 2022 (Friday) | 5:00 PM to 12:00 Midnight (PHT).

• Activity Details : Our data center uplink provider will be conducting a migration on one of their devices to provide more stable router and to prevent projected router failure.

• Service Impact : During the maintenance window, a two-15 minutes of internet interruption will be experience.

• Maintenance Result: Successfully Completed, No Issues.

14th December 2022

Ticket#10187523 |December 14, 2022| SFS and NTB | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : December 14, 2022 (Wednesday) | 6:00 AM to 2:00 PM (PHT)

• Activity Details: One of our internet service provider will be repairing an identified cable fault. During the maintenance window, an increase on latency of 50ms switch hits plus loss of protection is expected.

• Service Impact: Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Maintenance Result: Successfully Completed

11th December 2022

Ticket#10187473 | December 11 - 12, 2022 | IBM | Data Center Uplink Maintenance, scheduled 2 years ago

• Event: Data Center Uplink Provider Maintenance at IBM Office

• Scheduled: December 11, 2022 (Sunday) - December 12, 2022 (Monday) |10:00 PM to 6:00 AM (PHT)

• Details: Due to software end-of-life, our third-party network provider has scheduled emergency maintenance. Maximum of 40 minutes downtime on one of our circuits connecting our IBM office to one of our data centers.

• Service Impact: Minimal to impact because another uplink to our internet gateway is available.

• Maintenance Result: Successfully Completed

10th December 2022

Ticket#10187521 |December 10, 2022 | SFS and NTB | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : December 10, 2022 (Saturday) | 7:00 AM to 11:00 AM (PHT)

• Activity Details: One of our internet service provider will be performing a required hardware installation on of their devices. During the maintenance window, an increase on latency of 50ms switch hits plus loss of protection is expected.

• Service Impact: Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Result: Completed Successfully.

9th December 2022

Ticket#10185771 | December 9, 2022 | JKB | Power Maintenance, scheduled 2 years ago

• Event : Power Maintenance.

• Scheduled : December 09, 2022 (Friday) | 11:30 AM to 12:00 PM (PHT)

• Details: Due to delays of the resource person the time has been adjusted from 10:00 AM to 11:30 AM.

• Service Impact: Power, network, and internet connectivity will be impacted during the said activity.

• Result: Completed Successfully

8th December 2022

Ticket#10187037 | December 8, 2022 | OSB, JMT, NTB, PNB, SFS, ASB, BET, TIP | Access Points SSL Update, scheduled 2 years ago

• Event: Planned SSL Certificate Update on Access Points

• Scheduled: December 8, 2022 (Wednesday) | 6:00 PM - 9:00 PM (PHT).

• Details: There will be an update on the SSL Certificates of Access Points on the mentioned sites. The WI-Fi users on the mentioned sites will experience a 15-20 minute intermittency on their wireless connectivity.

• Service Impact: The WI-Fi users on the mentioned sites will experience a 15-20 minute intermittency on their wireless connectivity.

• Result: Completed with no issues.

7th December 2022

Ticket#10186924 | December 7, 2022 | All EMAPTA VPN users | Firewall SSL VPN Certificate Update, scheduled 2 years ago

• Event : Firewall SSL VPN Certificate Update

• Scheduled : December 7, 2022 (Wednesday) | 6:00 PM - 7:00 PM (PHT)

• Details: This activity will patch the newly provided certificate into our firewall since our current SSL VPN certificate is about to expire on December 30, 2022.

• Service Impact: None

• Notes: Completed with no issues encountered.

6th December 2022

No incidents reported

5th December 2022

No incidents reported

4th December 2022

Ticket#10186106 | December 4, 2022 | ASB | Building Power Outage

• Event : Power Service Interruption.

• Unscheduled : December 04, 2022 (Sunday) | 12:30 PM (PHT).

• Details: No power has been observed at ASB.

• Service Impact: Building Power Supply

3rd December 2022

No incidents reported

2nd December 2022

No incidents reported

1st December 2022

Power Ticket#10185765 | December 01, 2022| NTB| Power Service Interruption

• Event : Power Service Interruption.

• Unscheduled : December 01, 2022 (Thursday) | 5:01 PM – 6:13 PM (PHT).

• Details: The building main power line is now back on its normal operation as of 6:13 PM (PHT). We are still in coordination with the building admin in NTB site to get the root cause of this power service interruption.

• Service Impact: Partial Impact on Building Power Supply - Recovered.

• Event : Power Service Interruption.

• Unscheduled : December 01, 2022 (Thursday) | 5:01 PM (PHT) - Ongoing.

• Details: There is an ongoing power outage at NTB site and we are still in coordination with the building admin to know the details of the power outage. Currently, the building supply is running on genset.

• Service Impact: Partial Impact on Building Power Supply