All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

22nd February 2023

Ticket#10202302 | February 22, 2023 | NTB and SFS | IPLC Maintenance, scheduled 2 years ago

• Event: IPLC Maintenance

• Schedule: February 22, 2023, 5:00 PM - 7:30 PM

• Reschedule : February 21, 2023, 5:00 PM - 7:30 PM

• Activity Details: Third-party provider hardware replacement due to an active temperature alarm.

Service Impact: 50ms switch hits during the maintenance window.

Status: Completed Successfully.

18th February 2023

Ticket#10202437 | February 17, 2023| PNB | EMAPTA Network Connectivity Maintenance, scheduled 2 years ago

• Event : Decrease Port Link Aggregation

• Schedule : February 17, 2023 (Friday) | 6:00 PM to 7:00 PM - PHT

• Activity Details : We will be having a network activity involving our core device at PNB to further optimize user’s network experience. During the maintenance window, there will be minimal to no impact on internet and network connectivity.

• Service Impact :
Intermittent to no impact on Internet and Network Connectivity - PNB

• Status: Completed

17th February 2023

Network and Internet Ticket#10202477 | February 17, 2023 | NTB |Network and Internet Intermittency

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM – 9:30 AM (PHT) – Restored and Observed Stable

• Activity Details : We have observed that the affected circuit has been up and stable for two (2) days and 20 hours now. We already requested an official incident report from our internet service provider and will provide once available and upon request.

• Service Impact : Partial Network and Internet Latency

• Incident Summary Result : Restored.

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM (PHT) – Ongoing

• Activity Details : We have monitored the circuit to be flapping and this has been reported to our internet service provider for further checking.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Ongoing

• Activity Details : We monitored that our circuit becomes unstable again and we already informed our internet service provider to look further and investigate this issue. During this incident time, there would a minimal to no impact on network and internet connectivity as we have another available internet circuit that will carry over the load traffic.

• Service Impact : Partial Network and Internet Latency

16th February 2023

No incidents reported

15th February 2023

No incidents reported

14th February 2023

No incidents reported

13th February 2023

Ticket#10198567| February 12, 2023 | GDB | Fiber Cable Rectification and Transfer of Node, scheduled 2 years ago

• Event : Fiber Cable Rectification and Transfer of Node

• 1st Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Done • 2nd Schedule : February 12, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Completed.

• Activity Details : We received a confirmation from our internet service provider that this maintenance activity has been successfully completed. The affected circuit has been up and proven to be operational as usual.

• Service Impact : Internet and Network Connectivity

• Summary Completion : Completed.

• Event : Fiber Cable Rectification and Transfer of Node

• 1st Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Done • 2nd Schedule : February 12, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Continuation

• Activity Details : Our internet service provider requested another test window for the rectification related to high loss connectivity between them and their 3rd party provider segment they found during their initial activity. During the maintenance window, there will possibly be a maximum of 4-hour downtime on our circuit that might cause an intermittent and possibly NO Internet and network connectivity.

•Service Impact : Internet and Network Connectivity

• Event : Fiber Cable Rectification and Transfer of Node

• Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : Our third-party network provider will be doing some corrective maintenance on our circuit and will be doing some testing that may entail downtime. During the window time, expect intermittent and possibly NO internet and network connectivity.

•Service Impact : Internet and Network Connectivity

12th February 2023

No incidents reported

11th February 2023

INFINIVAN Ticket#10201206 | February 11, 2023 | All Sites| EMAPTA Network and Internet Outage

[February 11, 2023 | 8:30PM] •• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 11, 2023 (Saturday) |8:30 PM – Ongoing

• Activity Details : The affected internet circuit uplink is now up and under stability monitoring. We are also following up our ISP for the root cause of the incident. We will update you accordingly.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status: Restored, For stability monitoring.

Ticket#10200745 | February 11, 2023 | All Sites | ESXi Maintenance, scheduled 2 years ago

• Event : Planned ESXi Maintenance

• Schedule : February 11, 2023 (Saturday) | 10:00 AM (PHT)

• Activity Details : TIM and ETP PRTG Probes and ISP Probes will shut down and take 30 to 1 hour before coming back up.

• Service Impact : No expected impact.

Status: Completed Successfully.

10th February 2023

INFINIVAN Ticket#10201058 | February 10, 2023 | All Sites| MAPTA Network and Internet Outage

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 10, 2023 (Friday) | 5:05 PM – 5:48 PM (PHT) - Restored and under stability monitoring

• Activity Details : The affected internet circuit uplink is now up and under stability monitoring. We are also following up our ISP for the root cause of the incident. We will update you accordingly.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled : February 10, 2023 (Friday) | 5:05 PM – Ongoing (PHT)

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We already coordinating this incident to our ISP and waiting for the response. But due to the way of our network is setup just a minimal to no impact on network and internet connectivity will be experience as we have another available circuit uplink to carry over the load traffic

• Service Impact : Partial Impact on Network and Internet Connectivity

9th February 2023

No incidents reported

8th February 2023

No incidents reported