All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

28th February 2023

Ticket#10203448 | February 28, 2023 | All Sites | Migration of Services, scheduled 2 years ago

• Event : Internet Service Provider Maintenance

• Schedule : February 28, 2023 (Tuesday) – March 01, 2023 (Wednesday) | 6:00 PM – 2:00 AM (PH Time) - Completed

• Activity Details : Our internet service provider has been successfully completed the maintenance activity. As monitored, affected circuit is up and stable as well as proven operation as usual.

• Service Impact: 50ms switch hits during maintenance window.

• Result: Completed

• Event : Internet Service Provider Maintenance

• Schedule : February 28, 2023 5:00 PM - 7:30 PM

• Activity Details : Third party provider to migrate services for network resiliency.

Service Impact: 50ms switch hits during maintenance window.

27th February 2023

No incidents reported

26th February 2023

Ticket#10204539 | February 26, 2023 | GDB | Third-Party Network Outage

• Event : Third-Party Network Outage

• Event Start : February 26, 2023 7:05AM

• Event End : February 26, 2023 7:34AM

• Service Impact : Network and internet outage

Ticket#10202843 | February 26, 2023 | IBM | BCP Failover Testing, scheduled 2 years ago

• Event : IBM site BCP Failover Testing

• Schedule : February 26, 2023 - 2:00 PM to 4:00 PM (PHT)

• Activity Details : BCP Failover Testing

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

Ticket#10202859 | February 26, 2023 | TIM Data Center | Monthly Load Testing of Generator Sets, scheduled 2 years ago

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: February 26, 2023 - 8:40 AM - 5:25 PM (PHT)

• Activity Details : Monthly Load Testing of Generator Sets

• Service Impact : None

• Status: Completed

25th February 2023

Ticket#10204281| February 25, 2023| EMAPTA Servers | EMAPTA VMware ESXi Server Maintenance, scheduled 2 years ago

• Event : EMAPTA VMware ESXi Server Final Patching

• Schedule : February 25, 2023 (Saturday) | 12:00 NN - 4:00PM (PHT)

• Activity Details : The Maintenance has been completed successfully. We have tested the affected services and been proven operational.

• Service Impact :
EMAPTA VPN Server, DHCP Server, Domain Controller, File Server and Payroll Server

• Status: Completed Successfully.

• Event : EMAPTA VMware ESXi Server Final Patching

• Schedule : February 25, 2023 (Saturday) | 12:00 NN - 4:00PM (PHT)

• Activity Details : Our systems engineering and administration team will be having a final patching for our two (2) VMware ESXi server in two (2) of our Data centers. During the maintenance window, the affected services mentioned above will become offline.

• Service Impact :
EMAPTA VPN Server, DHCP Server, Domain Controller, File Server and Payroll Server

• Status: Completed Successfully.

24th February 2023

No incidents reported

23rd February 2023

INFINIVAN Ticket#xxx | February 23, 2023 | All Sites| MAPTA Network and Internet Outage

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 23, 2023 (Thursday) | 9:15 PM – 9:34 PM

• Activity Details : Our Service Provider uplink has been restored. We are continuously monitoring the circuit stability and will chase our provider for the RFO.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 23, 2023 (Thursday) | 9:15 PM – ongoing

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We already coordinating this incident to our ISP and waiting for the response. But due to the way of our network is setup just a minimal to no impact on network and internet connectivity will be experience as we have another available circuit uplink to carry over the load traffic

• Service Impact : Partial Impact on Network and Internet Connectivity

22nd February 2023

RISE Ticket#10203928 | February 22, 2023 | All Sites| EMAPTA Network and Internet Outage

[February 22, 2023 | 9:00PM] •• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 22, 2023 (Wednesday) |9:00 PM – 9:55 PM

• Activity Details : The affected services now up and under stability monitoring.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status: Restored, For stability monitoring.

Ticket#10203729 | February 22, 2023| NTB and SFS| IPLC Connectivity Outage

• Event : Unplanned IPLC Connectivity Outage

• Unscheduled : February 22, 2023 (Wednesday) | 9:03 AM - Ongoing

• Activity Details :We have monitored that our NCP IPLC is currently down and we already coordinating this to our internet service provider and waiting for their response. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs. We will update you accordingly.

• Service Impact : NCP IPLC Connectivity

21st February 2023

No incidents reported

20th February 2023

No incidents reported

19th February 2023

Power Ticket#10202890| February 19, 2023 | JKB | Network Device and Power Shutdown

• Event : Network Device and Power shutdown

• Schedule :February 19, 2023 (Sunday) | 10:00 PM – February 20, 2023 (Monday)| 2:13 AM (PHT)

• Activity Details : We have monitored that our network devices were up and stable for three (3) days and 8 hours now since the water leak incident. JAKA site is now fully operational with the help as well of our facilities and admin for cleaning up the affected rooms and floor.

• Service Impact : Network Connectivity and Site power

• Status: Restored

• Event : Network Device and Power shutdown

• Schedule : February 19, 2023 - 10:00 PM (PHT) - Ongoing

• Activity Details : Around 10:00 p.m., we noticed the lobby and server room were filled with water. Tonight, we noticed smoke coming from the server room's extension wires. We decided to turn off network devices for the time being until we could assess the situation further.

• Service Impact : Network Connectivity and Site power

• Status: Ongoing

18th February 2023

No incidents reported

17th February 2023

Network and Internet Ticket#10202477 | February 17, 2023 | NTB |Network and Internet Intermittency

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM – 9:30 AM (PHT) – Restored and Observed Stable

• Activity Details : We have observed that the affected circuit has been up and stable for two (2) days and 20 hours now. We already requested an official incident report from our internet service provider and will provide once available and upon request.

• Service Impact : Partial Network and Internet Latency

• Incident Summary Result : Restored.

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM (PHT) – Ongoing

• Activity Details : We have monitored the circuit to be flapping and this has been reported to our internet service provider for further checking.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Ongoing

• Activity Details : We monitored that our circuit becomes unstable again and we already informed our internet service provider to look further and investigate this issue. During this incident time, there would a minimal to no impact on network and internet connectivity as we have another available internet circuit that will carry over the load traffic.

• Service Impact : Partial Network and Internet Latency