Past Incidents

• Event : Fiber Optic Cable Cutover

• Schedule Primary : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) • Schedule Backup : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT)

• Activity Details : Our ISP informed us that they will perform a fiber optic cable cutover

• Service Impact : Minimal to no Impact on SFS Internet Connectivity

• Status: Completed

• Event : IPLC Connectivity Maintenance

• Schedule : March 12, 2023 (Sunday) | 5:00 AM to 11:00 PM (PHT)

• Activity Details : One of our internet service provider will be doing a capacity upgrade on one of their splice box in Paris. ,During the maintenance window, a complete outage on the affected circuit is expected but to our network is setup all traffic should be automatically failover to VPN connection.

• Service Impact : NCP IPLC Connectivity

• Event: Microsoft Teams Services deg

• Schedule: March 07, 2023 (Tuesday) - March 10, 2023 (Friday)| 10:05 AM - 11:00 PM

• Service Impact: Microsoft Teams Degradation.

• Event : Planned IPLC Connectivity Maintenance

• Schedule :
March 03, 2023 (Friday) | 5:00 PM to 8:00 PM (PHT) March 07, 2023 (Tuesday) | 5:00 PM to 8:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a necessary troubleshooting on the line module related to the previous incident they encountered on their end. During the maintenance window, a latency increase of 50ms switch hits and loss of protection is expected.

• Service Impact : Latency and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT) - Completed

• Activity Details : Our internet service provider has been successfully completed this maintenance activity. As monitored, the affected circuit is up and proven to be operation as usual.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Summary result : Completed

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT

• Activity Details : One of our internet service provider will be doing a corrective maintenance by rerouting their fiber cable.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Forticlient Authentication Issue

• Schedule : February 27, 2023 (Monday) | 9:15 PM – 9:46 PM (PH Time)

• Activity Details : We received reports earlier today that users were having trouble connecting to the VPN, which was restored around 9:46 PM. We will continue to monitor the situation to see if the problem reoccurs and investigate the root cause of this problem further.

• Service Impact : Forticlient VPN Connectivity

• Status: Monitoring and check the root cause of this incident.