All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

19th March 2023

Ticket#10206383 | March 19, 2023 | SFS | Data Center Uplink Connectivity Maintenance, scheduled 2 years ago

• Event : Fiber Optic Cable Cutover

• Schedule Primary : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) • Schedule Backup : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT)

• Activity Details : Our ISP informed us that they will perform a fiber optic cable cutover

• Service Impact : Minimal to no Impact on SFS Internet Connectivity

• Status: Completed

12th March 2023

Ticket#10205482| March 12, 2023 | NTB and SFS | Capacity Upgrade, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : March 12, 2023 (Sunday) | 5:00 AM to 11:00 PM (PHT)

• Activity Details : One of our internet service provider will be doing a capacity upgrade on one of their splice box in Paris. ,During the maintenance window, a complete outage on the affected circuit is expected but to our network is setup all traffic should be automatically failover to VPN connection.

• Service Impact : NCP IPLC Connectivity

7th March 2023

Ticket#10206905 | March 7, 2023 | All MS Teams Users | MS Teams Service Degradation

• Event: Microsoft Teams Services deg

• Schedule: March 07, 2023 (Tuesday) - March 10, 2023 (Friday)| 10:05 AM - 11:00 PM

• Service Impact: Microsoft Teams Degradation.

Ticket#10206826 | March 07, 2023 | NTB | Partial Power Service Interruption, scheduled 2 years ago

• Event: Partial Power Service Interruption

• Schedule: March 07, 2023 (Tuesday) | 6:00 AM - 5:00 PM (PHT)

• Activity Details: NGCP has advised that a power maintenance has been scheduled for today from 6:00 AM - 4:00 PM.

• Service Impact: Building Power supply running on genset.

• Status: Building is now back to commercial power.

6th March 2023

No incidents reported

5th March 2023

No incidents reported

4th March 2023

No incidents reported

3rd March 2023

Ticket#10205868 |(March 03, 2023 | NTB and SFS | Line Mode Troubleshooting, scheduled 2 years ago

• Event : Planned IPLC Connectivity Maintenance

• Schedule :
March 03, 2023 (Friday) | 5:00 PM to 8:00 PM (PHT) March 07, 2023 (Tuesday) | 5:00 PM to 8:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a necessary troubleshooting on the line module related to the previous incident they encountered on their end. During the maintenance window, a latency increase of 50ms switch hits and loss of protection is expected.

• Service Impact : Latency and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

2nd March 2023

No incidents reported

1st March 2023

Ticket#10204713 | March 01 to 02, 2023 | NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT) - Completed

• Activity Details : Our internet service provider has been successfully completed this maintenance activity. As monitored, the affected circuit is up and proven to be operation as usual.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Summary result : Completed

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT

• Activity Details : One of our internet service provider will be doing a corrective maintenance by rerouting their fiber cable.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

28th February 2023

No incidents reported

27th February 2023

Ticket#10204949 | February 27, 2023 | VPN Users | Forticlient Authentication Issue

• Event : Forticlient Authentication Issue

• Schedule : February 27, 2023 (Monday) | 9:15 PM – 9:46 PM (PH Time)

• Activity Details : We received reports earlier today that users were having trouble connecting to the VPN, which was restored around 9:46 PM. We will continue to monitor the situation to see if the problem reoccurs and investigate the root cause of this problem further.

• Service Impact : Forticlient VPN Connectivity

• Status: Monitoring and check the root cause of this incident.

26th February 2023

No incidents reported