• Event: Data Link Layer Testing
• Schedule: June 14, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)
• Activity Details:
Hi Team,
Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 14, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.
During the maintenance window, there will be a 12-hour test window, with a total downtime on one of our SMT Site to Datacenter Circuit. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
• Service Impact: Partial Impact on Internet and Network Connectivity
• Event: Circuit Breaker Inspection and Maintenance
• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)
• Activity Details:
Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.
During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
• Service Impact: Partial Internet and Network Connectivity Interruption
• Event: Network Device Software Upgrade
• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)
• Activity Details:
Hi Team,
We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.
During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
• Service Impact: Partial Impact on Internet and Network Connectivity