All systems are operational
Scheduled Maintenance
#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

14th April 2023

Ticket#10211454 | April 14, 2023 | All Sites | ENET SSID Decommissioning, scheduled 2 years ago

• Event : Decommissioning of ENET SSID Across All Sites

• Schedule : April 14, 2023 (Friday) |

• Activity Details : In our continuing efforts to improve the wireless experience across all sites, We are encouraging all EMAPTA Core Employees to start utilizing the new #EmaptaExperience wireless SSID starting today until the 7th of April. We will be decommissioning "ENET" wireless SSID on the 14th or April.

Our client-facing wireless SSID "E" will be unaffected by this change and will have another set of transition schedule and notification to be put in place.

• Service Impact : No connection to ENET SSID will be available after April 14, 2023.

• Status: Completed

8th April 2023

Ticket#10210262| April 08, 2023 |OSB| Electrical System Preventive Maintenance, scheduled 2 years ago

• Event : Power Service Maintenance

• Schedule : April 08, 2023 (Saturday) | 7:00 AM – Onwards (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual electrical system preventive maintenance to guarantee continuous excellent performance of our building’s electrical system. During the maintenance window, there will be a total outage on the power supply of the building for a minimum of eight (8) hours since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

7th April 2023

Ticket#10210265 | April 07 - 08, 2023| SFS | Annual Preventive Maintenance, scheduled 2 years ago

• Event : Power Service Maintenance

• Schedule : April 07, 2023 (Friday) 11:00 PM to April 08, 2023 (Saturday) 8:00 AM (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual preventive maintenance which includes transformers, switch gears and other electrical accessories to be inspected and recalibrated if necessary. During the maintenance window, there will be a total outage on the power supply of the buildings since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

6th April 2023

Ticket#10209873 | April 06, 2023 | PNB | Electrical System Preventive Maintenance, scheduled 2 years ago

• Event : Planned Power Service Maintenance

• Schedule : April 06, 2023 (Thursday) | From 8:00 am onwards

• Activity Details :Our facilities and admin building will be conducting an electrical system preventive maintenance as part of their annual preventive maintenance activity to ensure that the building electrical systems is in its perfect condition. During the window time, there will be an estimated time of 1 hour preventive maintenance activity per floor and they will prioritize power interruptions per floors where tenants have their respective data center/server room.

• Service Impact : Power Supply Building

• Status: Completed

5th April 2023

10210274 | 4/5/2023| BET | Annual Building Power shutdown at BDO Equitable Tower (BET), scheduled 2 years ago

• Event : Annual Building Power Shutdown

• Schedule : April 5, 2023 (Wednesday) at 8:00PM to April 9, 2023 (Sunday), 3:00PM (PH Time)

• Activity Details : Hi Team,

Our Facilities and Building Admin will be conducting a scheduled annual building power shutdown from April 5, 2023, to April 9, 2023, at our office in BDO Equitable Tower (BET).

Our office will experience a total loss of power during the maintenance period, as the generator sets will not be operational. In line with this, the network devices on-site will be powered down before the activity begins.

• Service Impact : Building Power Supply

• Status: Completed

1st April 2023

Ticket#10211764 | March 25, 2023 and April 1, 2023 | All Core Users | Microsoft Authenticator Number Matching, scheduled 2 years ago

• Event : Planned IT Infrastructure Maintenance - Scheduled

• Schedule : March 25, 2023 and April 1, 2023

• Activity Details : This is to inform you that our IT infrastructure team will be enabling the number matching for our M365 multifactor authentication to enhance the security feature, to prevent accidental approvals and to defend against MFA attacks.

Note: No user intervention is required.

The conditions below show the Multi Authenticator MFA experience.

  1. Require users to enter the number displayed on the sign-in screen when approving an MFA request in authenticator.
  2. Application context: Show users which application they’re signing into.
  3. Location context: Show users their sign-in location based on the IP address of the device they’re signing into.

Service Impact: All core staffs will need to comply.

26th March 2023

Ticket#10211503 | March 26, 2023 | PNB | Infrastructure Risk Analysis and Mitigation Plan, scheduled 2 years ago

• Event : Infrastructure Risk Analysis and Mitigation Plan

• Schedule : March 26, 2023 (Sunday) | 7:00 PM – 9:00 PM (PHT)

• Activity Details : As part of our on-going effort to provide service reliability, we filed a change request to conduct BCP failover testing on our PNB site. During the maintenance period, the entire site will have an intermittent LAN and wireless connectivity.

Our IT Infrastructure team will also be conducting necessary configuration changes and operating system updates on our networking devices during the provided time frame.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Incomplete, will request another schedule to continue the remaining floors.

Ticket#10206383 | March 26, 2023| SFS | Data Center Uplink Maintenance, scheduled 2 years ago

• Event : ISP Fiber Optic Cable Cut Over

• Primary Schedule : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) - Cancelled • Secondary Schedule : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) - Completed

• Activity Details :Our ISP informed us that the maintenance activity will be deferred on the primary schedule provided due to operational issues. With this, they will proceed on the backup schedule.

• Service Impact : Minimal to No Impact on SFS Internet Connectivity

• Status: Completed

25th March 2023

Ticket#10211617 | March 25, 2023 | TIM Data Center | Monthly Load Testing of Generator Sets, scheduled 2 years ago

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT) - Completed

• Activity Details : We received a confirmation that this activity has been successfully completed. No issues experience as expected.

• Service Impact : None

• Status: Completed

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT)

• Activity Details : Monthly Load Testing of Generator Sets

• Service Impact : None

• Status: Scheduled

24th March 2023

No incidents reported

23rd March 2023

Network and Internet Ticket#10211627 | March 23, 2022| NTB| Partial Network Outage at Netrinos Building Pilando Center (NTB)

• Event : Unplanned Internet Service Provider Network Outage.

• Schedule : March 23, 2022 (Thursday) |11:04 PM (PHT) - Ongoing

• Details : One of our circuit uplinks is currently monitored as down. We are already coordinating this to our internet service provider and waiting for their response. Just a partial to NO impact should be expected as we have another circuit uplink available to our internet gateway.

• Service Impact : Partial to NO Impact on Network and Internet Connectivity

• Issue: Fibre breakage in the area. Resolved 11:47 AM.

22nd March 2023

Ticket#10211221| March 22, 2023| PNB | Emergency Network Maintenance, scheduled 2 years ago

• Event: Emergency Network Maintenance

• Schedule: March 22, 2022 (Wednesday) | 8:00 PM - 9:00 PM

• Activity Details: Replacement of distribution switch

• Service Impact: Network and Internet Connectivity

• Status: Completed

Ticket#10211175 | March 22, 2023| PNB | Network Interruption, scheduled 2 years ago

• Event: Network Incident

• Schedule: March 22, 2022 (Wednesday) | 2:46 PM - Ongoing (PH Time)

• Activity Details: A network incident has been observed affecting certain floors of our PNB site in Makati. The issues are affecting PNB lower ground floor, 6th, 10th, and 11th floors. We are currently investigating the cause of this and will revert with updates once we have the findings. EMAPTA IT Infrastructure team is on-site and conducting the necessary troubleshooting to resolve the issue.

• Service Impact: Network and Internet Connectivity

21st March 2023

Ticket# 10210386 | March 21, 2023 | IPLC | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Planned IPLC Connectivity Maintenance

• Schedule : March 21, 2022 (Tuesday) at 5:00 AM to 1:00 PM (PH Time)

• Activity Details : Emergency maintenance will be performed in order to fix a damaged cable in the Paris area.

• Service Impact : No outage expected

• Status: Completed

20th March 2023

No incidents reported

19th March 2023

No incidents reported

18th March 2023

Ticket#10209897 | March 18, 2023 | PNB | EMAPTA Network Activity Maintenance, scheduled 2 years ago

• Event : EMAPTA Internal Network Maintenance

• Schedule : March 18, 2023 (Saturday) | 9:30 PM to 11:30 PM (PHT)

• Activity Details : We will be conducting a network activity maintenance to mitigate the network issues at PNB. During the window time, an intermittent on internet and network connectivity is expected.

• Service Impact :Intermittent network and internet connectivity

• Status: Completed

17th March 2023

No incidents reported

16th March 2023

No incidents reported