Some systems are experiencing issues
Scheduled Maintenance
#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

7th April 2023

Ticket#10214360 | April 7, 2023 | SFS | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event: Planned Network Device Firmware Upgrade

• Schedule: April 7, 2023 (Friday) from 9:00 PM to 10:00 PM (PHT)

• Activity Details: Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact: Maximum downtime of 20 minutes

• Status: Completed Successfully.

Ticket#10214353 | April 7, 2023 | TIP | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 7, 2023 (Friday) from 3:00 PM to 4:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

6th April 2023

Ticket#10214343 | April 6, 2023 | ASB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 6, 2023 (Thursday) from 5:00 PM to 6:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

Ticket#10214332 | April 6, 2023 | PNB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 6, 2023 (Thursday) from 9:30 AM to 10:30 AM (PHT)

• Activity Details: Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

5th April 2023

Ticket#10214325 | Arpil 5, 2023 | JKB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 5, 2023 (Wednesday) from 8:00 PM to 9:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

Ticket#10214324 | April 5, 2023 | BET | Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 5, 2023 (Wednesday) from 7:00 PM to 8:00 PM (PHT)

• Activity Details : Planned Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance

• Service Impact : Maximum downtime of 20 minutes

•Status: Completed

4th April 2023

Ticket#10213719 | April 04, 202 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Cable Works

• Schedule : April 04, 2023 (Tuesday) | From 4:00am to 12:00nn (PHT)

• Activity Details : One of our internet service provider will be performing a necessary cable works on their network. During the maintenance window, there will be an eight (8) hours of downtime on the affected circuit but due to our network is setup the traffic will be automatically failover to the VPN connection.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Status: Canceled

3rd April 2023

Ticket#10214354 | April 3, 2023| IPLC | Unplanned IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Schedule : April 3, 2023

• Activity Details : We have monitored that our IPLC was down from 4:00 PM to 4:03 PM. We have already coordinated with our internet service provider and are waiting for their response.

During the incident, the traffic automatically failover to the VPN connection, resulting in an increase in latency with the VPCs.

• Service Impact : IPLC

Ticket#10214144| April 3, 2023 | SFS and NTB | Internet Upstream Degraded Services

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM – 2:16 PM (PHT) – Restored and for stability monitoring

• Activity Details : We already reverted the changes of the connection for the affected tools of our clients yesterday at exactly 5:46 PM and monitored that the affected circuit has been stable for almost 20 hours now.

• Service Impact : Partial Outage Affecting Internet Connectivity ______________________________________________________________________________________________________________________________________________ • Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM – 2:16 PM (PHT) – Restored and for stability monitoring

• Activity Details : We received an update from our internet service provider that the affected circuit has been restored and normalized now as per their support team they found a burst of traffic on one of their backbone links between Japan and Australia. We are also confirming from our end that the affected tools of our clients have been back to normal latencies. We will be reverting the changes on the connection of the affected clients earlier once we monitored the stability of restoration of the affected circuit. We will update you accordingly. Let us know if you have questions or clarifications.

• Service Impact : Partial Outage Affecting Internet Connectivity

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM - Ongoing (PH Time)

• Activity Details : We have reached out and coordinated this incident to our internet service provider and unfortunately there’s no turnaround time yet, but we are doing the necessary follow ups. As of now we have migrated the reported affected clients to our other available internet uplink connection to lessen and minimize the impact for the meantime.

• Service Impact : Partial Outage Affecting Internet Connectivity

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM - Ongoing (PH Time)

• Activity Details : One of our Internet Service Providers is having an outage partially impacting Internet connectivity. We have observed network degradation due to this. This may cause some instability issues going to some client tools and applications. We are currently working on a solution to minimize impact to the affected services.

• Service Impact : Partial Outage Affecting Internet Connectivity

2nd April 2023

Ticket#10213868 | April 2, 2023 | PNB | Emergency Network Maintenance, scheduled 2 years ago

• Event: Emergency Network Maintenance

• Schedule: April 2, 2023 (Sunday) | 7:00 PM - 9:00 PM

• Activity Details: PNB Network device firmware upgrade

• Service Impact: Intermittent Network Connectivity in PNB (4F and LGF)

• Status: Completed

1st April 2023

No incidents reported

31st March 2023

Ticket#10213711 | March 31, 2023 | All Sites| Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Card Hardware Replacement

• Schedule : March 31, 2023 (Friday) | From 5:00 PM to 9:30 PM (PHT)

• Activity Details : One of our internet service provider will be proactively performing a card hardware placement due to high temperature related alarm they’re receiving which might be resulting to a longer outage if not be prevented. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection on the internet and network connectivity.

• Service Impact :Latency Increase plus loss of protection on Network and Internet Connectivity

• Status: Completed

Ticket#10213707 | March 31, 2023 | NTB and SFS| Card Hardware Replacement, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : March 31, 2023 (Friday) | From 5:00 PM to 9:30 PM (PHT)

• Activity Details : One of our internet service provider will be performing a proactive card hardware replacement due to high temperature related alarm they’re receiving which might be resulting to a longer outage if not be prevented. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

30th March 2023

INFINIVAN Ticket#10213442 | March 30, 2023 | All Sites | Unplanned | Internet Service Provider Uplink Outage

• Event : Unplanned |Internet Service Provider Network Outage

• Schedule : March 30, 2023 (Thursday) | 5:02 PM – 5:56 PM (PHT)

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident with our provider and waiting for their response.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status : Restored - Monitoring stability

Ticket#10213117 | March 30, 2023| All Sites | Planned Internet Service Provider Maintenance - Scheduled, scheduled 2 years ago

• Event : Equipment Card Replacement

• Schedule : March 30, 2023 (Thursday) at 5:00 PM to 7:30 PM (PH Time)

• Activity Details :

One of our office Internet Service Providers has a planned maintenance scheduled for March 30, 2023 at 5:00 PM to 7:30 PM. Our carrier will be conducting emergency hardware replacement line module in Taiwan due to a potential High IXD temperature alarm that may potentially cause circuits/hardware an Unplanned event and longer outage.

Expected impact will be +50ms latency. Internet connectivity will experience no downtime.

• Service Impact : Latency increase on Internet and Network Connectivity - All sites

• Status : Completed

29th March 2023

No incidents reported

28th March 2023

No incidents reported

27th March 2023

Ticket#10212126 | March 27, 2023 | NTB|IPLC Connectivity Outage

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – 10:35 am (PHT) - Restored

• Activity Details : NCP IPLC has been successfully restored and monitored as up at exactly 10:35 am and stable for about 4 hours now. As observed also, NCP VPC were now at normal range latency.

• Service Impact : NCP IPLC Connectivity - Restored

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – Ongoing (PHT)

• Activity Details : We have monitored that our NCP IPLC is currently down and we already coordinating this to our internet service provider and waiting for their response. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

• Service Impact : NCP IPLC Connectivity

26th March 2023

Ticket#10212074 | March 26, 2023| Baguio | Unscheduled Power Outage – Baguio Site

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : March 26, 2023 (Sunday) | 6:07 PM – March 27, 2023 (Monday) | 1:34 PM (PHT)

• Status: Our NTB site has been back to normal operations and our network devices has been powered up and stable for two (2) days now. Also, we have been informed that the fire incident is due to an electrical surge/arcing on the building’s battery room as per Bureau of Fire Protection Baguio (BFP) investigation.

• Service Impact : NTB site operations - Back to Normal Operations

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : 6:07PM

• Status: We have confirmed reports of a fire incident at our EMAPTA office in Baguio. We have also confirmed that the fire is out and are currently assessing the situation.

• Service Impact : NTB site operations

Ticket#10206383 | March 26, 2023| SFS | Data Center Uplink Maintenance, scheduled 2 years ago

• Event : ISP Fiber Optic Cable Cut Over

• Primary Schedule : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) - Cancelled • Secondary Schedule : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) - Completed

• Activity Details :Our ISP informed us that the maintenance activity will be deferred on the primary schedule provided due to operational issues. With this, they will proceed on the backup schedule.

• Service Impact : Minimal to No Impact on SFS Internet Connectivity

• Status: Completed