All systems are operational
Scheduled Maintenance
#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

13th February 2023

Ticket#10199975 | February 12, 2023 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Cable Relocation

• Schedule : February 12, 2023 (Sunday) | 6:00 AM to 01:00 PM (PHT)

• Activity Details : We received a confirmation from our internet service provider that this maintenance activity has been successfully completed. The affected circuit has been and proven to be operation as usual.

• Service Impact : Partial Impact on NCP IPLC Connectivity

• Summary Completion : Completed

• Event : Cable Relocation

• Schedule : February 12, 2023 (Sunday) | 6:00 AM to 01:00 PM (PHT)

• Activity Details : The 3rd party provider from one of our internet service provider will be relocating their cable due to a bridge construction at London. During the maintenance window, there will be a 7-hour downtime on the affected circuit. However due to our network is setup the traffic will be automatically failover to the VPN connection.

• Service Impact : Partial Impact on NCP IPLC Connectivity

Ticket#10199545 |February 11, 2023 | All Sites |Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Cable Corrective Maintenance

• Schedule : February 11, 2023 (Saturday) | 08:00 PM to 08:30 PM (PHT)

• Activity Details : Our internet service provider has been successfully completed this maintenance activity. The affected circuit has been stable and operational as usual.

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity

• Summary Completion: Completed

• Event : Cable Corrective Maintenance

• Schedule : February 11, 2023 (Saturday) | 08:00 PM to 08:30 PM (PHT)

• Activity Details : One of our internet service provider will be conducting a cable corrective maintenance to normalize our circuit due to a cable incident near Hong Kong. During the maintenance window, a latency increase of 50ms switch hits plus of protection on network and internet connectivity is expected.

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity

10th February 2023

Ticket#10199538| February 10, 2023 | NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Optical Cable Corrective Maintenance

• Schedule : February 10, 2023 (Friday) | 6:59 AM to 01:00 PM (PHT)

• Activity Details : One of our internet service provider will be conducting a corrective maintenance on one of their optical cable. During the maintenance window, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Status: Canceled

9th February 2023

Ticket#10199960 | February 09, 2023 | All Sites | Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Emergency Hardware Replacement

• Schedule : February 09, 2023 (Thursday) | 6:00 PM to 8:30 PM (PHT)

• Activity Details : One of our internet service provider will be conducting an emergency hardware replacement on one of their devices due to identified unstable variable gain optics amplifier component and to prevent a potential breakdown of hardware anytime that could potentially affects our circuit and cause outage. During the maintenance window, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity – All Sites

• Status: Completed Successfully

8th February 2023

Ticket#10200221 | February 8, 2023 | Global | Microsoft Teams Service Degradation

• Event : Unplanned | Microsoft Teams Service Degradation

• Schedule : February 8, 2023 - 4:25 AM (PHT) - 4:00 PM (PHT)

• Activity Details : Your organization is affected by this event, and some new users attempting to access the Microsoft Teams desktop and web clients, as well as current users attempting to send messages and create or update meetings in all clients, are affected. A portion of infrastructure supporting users' ability to access and send messages in Microsoft Teams is operating below acceptable performance thresholds, resulting in impact.

• Service Impact : Users may be unable to send messages and create or update meetings in all Microsoft Teams connection methods. Additionally, new Microsoft Teams users may be unable to access the Microsoft Teams client in the desktop and web clients.

• Status: Service Restored.

• Final status: Our telemetry indicates that our service has fully recovered after applying various mitigations, such as rerouting affected traffic, and balancing the load. We will continue to monitor the service for an extended period of time to ensure there is no reoccurrence of impact.

Ticket#10198953 | February 08, 2023 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Equipment Card Replacement

• Schedule : February 08, 2023 (Wednesday) | 4:00 PM to 6:30 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to an equipment degradation to avoid such prolong outage. During the maintenance window, there will be a latency increase of 50ms switch hits.

• Service Impact : Latency Increase on NCP IPLC Connectivity

• Status: Completed

Ticket#10198943 | February 08, 2023 |All Sites | Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Equipment Card Replacement

• Schedule : February 08, 2023 (Wednesday) | 4:00 PM to 6:30 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to an equipment degradation to avoid such prolong outage. During the maintenance window, there will be a latency increase of 50ms switch hits on the internet and network connectivity.

• Service Impact : Latency Increase on Internet and Network Connectivity

• Status: Completed

Ticket#10197981 |February 08, 2023| NTB and SFS |IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : February 08, 2023 (Wednesday) 6:59 AM to February 09, 2023 (Thursday) 1:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a corrective maintenance on one of their optical cable. During the maintenance window, an increase latency of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

7th February 2023

No incidents reported

6th February 2023

No incidents reported

5th February 2023

No incidents reported

4th February 2023

Ticket#10199310 | February 4, 2023 |SFS and NTB | IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Unscheduled : February 04, 2023 (Saturday) | 2:56 AM – 6:28 AM (PHT)

• Activity Details : IPLC has now been monitored up and running for nearly 4 hours. Our internet service provider informed us that the incident was caused by a fiber cable outage on their end. We will continue to monitor circuit stability.

Service Impact : NCP IPLC Connectivity

• Event : IPLC Connectivity Outage

• Unscheduled : February 04, 2023 (Saturday) | 2:56 AM – Ongoing (PHT)

• Activity Details : The NCP IPLC is currently monitored down, and we are working with our internet service provider to further investigate this incident.

Service Impact : NCP IPLC Connectivity

3rd February 2023

Ticket#10199185 | February 03, 2023 | EMAPTA AWS Domain Controller Maintenance, scheduled 2 years ago

• Event : Server Maintenance Upgrade

• Schedule : February 03, 2023 (Friday) | 4:30 PM to 5:30 PM (PHT) - Cancelled

• Activity Details : Our AWS Domain Controller maintenance activity upgrade has been cancelled due to some technical concern that needs to review and further evaluate to avoid such major risk on our IT Infrastructure.

Service Impact : Empower, ETAP/ATS , Cheer Portal , IPAM Web Portal

Ticket#10199225 |February 03, 2023 | NTB|Power Service Interruption, scheduled 2 years ago

• Event : Power Service Interruption

• Schedule : February 03, 2023 (Friday) | 3:14 PM (PHT) - Ongoing

• Activity Details : There is an ongoing power outage at NTB Site and we are still in coordination with the building admin to know the details of the power outage. Currently, the building power supply is running on a genset. We will update you accordingly.

• Service Impact : Building Power Supply

• Status : Restored as of 4:45 PM

2nd February 2023

No incidents reported

1st February 2023

Ticket#10198603 | February 01, 2023| NTB and SFS| IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Unscheduled : February 01, 2023 (Tuesday) | 11:49 AM – 1:04PM (PHT) - Resolved.

• Activity Details : IPLC is now monitored up and stable for the last 2 hours. We received an information from our internet service provider that the incident outage is due to their third-party network provider fiber maintenance.

Service Impact : NCP IPLC Connectivity

• Event : IPLC Connectivity Outage

• Unscheduled : February 01, 2023 (Tuesday) | 11:49 AM – Ongoing (PHT)

• Activity Details : The NCP IPLC is currently monitored down and we already coordinating this to our internet service provider for further checking and investigation of this incident. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

Service Impact : NCP IPLC Connectivity

31st January 2023

No incidents reported

30th January 2023

No incidents reported