Past Incidents

• Event : Decommissioning of ENET SSID Across All Sites

• Schedule : April 14, 2023 (Friday) |

• Activity Details : In our continuing efforts to improve the wireless experience across all sites, We are encouraging all EMAPTA Core Employees to start utilizing the new #EmaptaExperience wireless SSID starting today until the 7th of April. We will be decommissioning "ENET" wireless SSID on the 14th or April.

Our client-facing wireless SSID "E" will be unaffected by this change and will have another set of transition schedule and notification to be put in place.

• Service Impact : No connection to ENET SSID will be available after April 14, 2023.

• Status: Completed

• Event : Cable Works

• Schedule : April 04, 2023 (Tuesday) | From 4:00am to 12:00nn (PHT)

• Activity Details : One of our internet service provider will be performing a necessary cable works on their network. During the maintenance window, there will be an eight (8) hours of downtime on the affected circuit but due to our network is setup the traffic will be automatically failover to the VPN connection.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Status: Canceled

• Event: Emergency Network Maintenance

• Schedule: April 2, 2023 (Sunday) | 7:00 PM - 9:00 PM

• Activity Details: PNB Network device firmware upgrade

• Service Impact: Intermittent Network Connectivity in PNB (4F and LGF)

• Status: Completed

• Event : Planned IT Infrastructure Maintenance - Scheduled

• Schedule : March 25, 2023 and April 1, 2023

• Activity Details : This is to inform you that our IT infrastructure team will be enabling the number matching for our M365 multifactor authentication to enhance the security feature, to prevent accidental approvals and to defend against MFA attacks.

Note: No user intervention is required.

The conditions below show the Multi Authenticator MFA experience.

1. Require users to enter the number displayed on the sign-in screen when approving an MFA request in authenticator.
2. Application context: Show users which application they’re signing into.
3. Location context: Show users their sign-in location based on the IP address of the device they’re signing into.

Service Impact: All core staffs will need to comply.

• Event : Card Hardware Replacement

• Schedule : March 31, 2023 (Friday) | From 5:00 PM to 9:30 PM (PHT)

• Activity Details : One of our internet service provider will be proactively performing a card hardware placement due to high temperature related alarm they’re receiving which might be resulting to a longer outage if not be prevented. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection on the internet and network connectivity.

• Service Impact :Latency Increase plus loss of protection on Network and Internet Connectivity

• Status: Completed

• Event : Unplanned |Internet Service Provider Network Outage

• Schedule : March 30, 2023 (Thursday) | 5:02 PM – 5:56 PM (PHT)

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident with our provider and waiting for their response.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status : Restored - Monitoring stability

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – 10:35 am (PHT) - Restored

• Activity Details : NCP IPLC has been successfully restored and monitored as up at exactly 10:35 am and stable for about 4 hours now. As observed also, NCP VPC were now at normal range latency.

• Service Impact : NCP IPLC Connectivity - Restored

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – Ongoing (PHT)

• Activity Details : We have monitored that our NCP IPLC is currently down and we already coordinating this to our internet service provider and waiting for their response. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

• Service Impact : NCP IPLC Connectivity

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : March 26, 2023 (Sunday) | 6:07 PM – March 27, 2023 (Monday) | 1:34 PM (PHT)

• Status: Our NTB site has been back to normal operations and our network devices has been powered up and stable for two (2) days now. Also, we have been informed that the fire incident is due to an electrical surge/arcing on the building’s battery room as per Bureau of Fire Protection Baguio (BFP) investigation.

• Service Impact : NTB site operations - Back to Normal Operations

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : 6:07PM

• Status: We have confirmed reports of a fire incident at our EMAPTA office in Baguio. We have also confirmed that the fire is out and are currently assessing the situation.

• Service Impact : NTB site operations

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT) - Completed

• Activity Details : We received a confirmation that this activity has been successfully completed. No issues experience as expected.

• Service Impact : None

• Status: Completed

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT)

• Activity Details : Monthly Load Testing of Generator Sets

• Service Impact : None

• Status: Scheduled

• Event : Unplanned Internet Service Provider Network Outage.

• Schedule : March 23, 2022 (Thursday) |11:04 PM (PHT) - Ongoing

• Details : One of our circuit uplinks is currently monitored as down. We are already coordinating this to our internet service provider and waiting for their response. Just a partial to NO impact should be expected as we have another circuit uplink available to our internet gateway.

• Service Impact : Partial to NO Impact on Network and Internet Connectivity

• Issue: Fibre breakage in the area. Resolved 11:47 AM.