All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

15th May 2023

Ticket#10221407 | May 09 to 10, 2023| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : XTC-10 Shelf-5 Replacement

• Schedule : May 09, 2023 (Tuesday) | 3:00 PM – May 10, 2023 (Wednesday) | 6:00 AM (PHT) - Cancelled • Reschedule :May 15, 2023 (Monday) | 3:00 PM – May 16, 2023 (Tuesday) | 6:00 AM (PHT) - Cancelled

• Activity Details : The third-party service provider has been rescheduled this maintenance activity as indicated above.We apologize for the inconvenience that might it cause. Thank you for your patience and understanding.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Event : XTC-10 Shelf-5 Replacement

• Schedule : May 09, 2023 (Tuesday) | 3:00 PM – May 10, 2023 (Wednesday) | 6:00 AM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing an XTC-10 Shelf-5 replacement in Zafarana cable landing station to eradicate PIN bend issue on slot 5-B-2. During the maintenance window, there will be a fifteen (15) hours downtime on the affected circuit however due to our network setup the traffic will be automatically failover to the VPN connection which resulting to a latency increase on NCP VPC’s connection.

• Service Impact : Total Outage on NCP IPLC Connectivity

1st May 2023

No incidents reported

30th April 2023

No incidents reported

29th April 2023

Ticket#10220332 | April 29, 2023 | Intermittent OTRS Access for IT Users| Domain Controller Primary Storage Upgrade, scheduled 2 years ago

• Event : Domain Controller Primary Storage Upgrade - OTRS

• Schedule : April 29, 2023 (Saturday) | 7:00 PM - 8:00 PM (PHT)

• Activity Details : A Primary Storage upgrade on one of our Domain Controllers is scheduled on the 29th of April, Saturday from 7:00 PM to 8:00 PM (PHT).

• Service Impact : During the window time, 30 minutes to 1 hour intermittent connectivity to our OTRS authentication is expected to be impacting IT users.

• Status: Completed

Ticket#10219636 | April 29, 2023| Site Affected: IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : ISP Essential Maintenance

• Schedule : April 29, 2023

• Activity Details : One of our Internet Service Provider will perform essential maintenance about Standard Splicing Works in Paris.

• Service Impact : Partial Outage on IPLC Connectivity

28th April 2023

No incidents reported

27th April 2023

Network and Internet Ticket#10221061 | April 27, 2023 | SFS | Partial Network Outage

• Event : Partial Network Outage - (SFS)

• Schedule : April 27, 2023 - Ongoing

• Activity Details :

We are currently experiencing partial network issues that may limit network and internet connectivity in SFS. We are investigating to determine the root cause of the problem.

Affected clients have been migrated to our secondary line to avoid further impact. We are currently monitoring the stability of both circuits onsite.

• Service Impact : SFS - Partial Network Outage

• Status: 4 days up and running.

26th April 2023

Ticket#10220758 | April 26, 2023 | Secure Parking SFS | Partial Network Outage - Secure Parking (SFS)

• Event : Partial Network Outage - Secure Parking (SFS)

• Schedule : April 26, 2023 - Ongoing

• Activity Details :

We are currently experiencing partial network issues that may limit network and internet connectivity in Secure Parking. We are investigating to determine the root cause of the problem.

Affected clients have been migrated to our secondary line to avoid further impact. We are currently monitoring the stability of both circuits onsite.

• Service Impact : Secure Parking SFS

• Status: 4 days up and running.

25th April 2023

Power Ticket#10223072 | April 25, 2023 | Neutrinos Building (NTB) | Power Interruption

• Event : Unplanned Power Interruption

• Date: April 25, 2022 (Tuesday) | 2:01 PM –5:51 PM (PH Time) - Restored

• Activity Details : Apologies for the late update. We received a confirmation that the power has been back to main power at our NTB Site. We are still coordinatination with our facilities and building admin the root cause of the unplanned power interruption.

Currently, the building power is running on genset and is expecting minimal to no impact on the power interruption.

• Service Impact : Building main power is down, gensets running for backup power on site. No impact as of the moment.

• Event : Unplanned Power Interruption

• Date: April 25, 2023 | 2:01 PM - On-going

• Activity Details : We are currently experiencing power fluctuations at our NTB site, and our Facilities Admin is currently coordinating with the Building Admin to know the details of the power interruption.

Currently, the building power is running on genset and is expecting minimal to no impact on the power interruption.

• Service Impact : Building main power is down, gensets running for backup power on site. No impact as of the moment.

24th April 2023

No incidents reported

23rd April 2023

No incidents reported

22nd April 2023

No incidents reported