All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

21st May 2023

Ticket#10223148 | May 21, 2023 | ASB, BET, NTB and PNB |Third-party Maintenance, scheduled 2 years ago

• Event : Software Upgrade on Third-party Provider's core routers.

• Schedule : May 21, 2023 (Sunday) | 5:00 AM – 9:00 AM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing upgrading the software on one of their core routers to the latest version

• Service Impact : Partial to none.

17th May 2023

Ticket#10223275 | May 17, 2023| Site Affected: IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) will be performing essential maintenance in order to relocate fibre because of the construction of the tramway at Rue Salengro, in Marseille.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

16th May 2023

Ticket#10223380 | May 16, 2023|TIM IPLC to UK| Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 16, 2023 (Tuesday) | 6:00 AM to 1:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) are seeing a high span loss on the link between Paris and Marseille. BICS have isolate the problem between Montpelier and Pichu. Based on out in-service OTDR test BICS have located the issue in Montepelier. The goal of this maintenance is to investigate and solve this high span loss together with the fiber supplier and the equipment vendor on site in the data center of Montpelier.

• Service Impact :Latency Increase on TIM IPLC to UK Connectivity

• Status: Completed

10th May 2023

No incidents reported

9th May 2023

INFINIVAN Ticket#10224295 | May 09, 2023| Network Provider Instability Issues

• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) – For closely monitoring

• Activity Details : We have monitored that the affected circuit has been stable for thirty (30) minutes now and we are closely monitoring its consistency while waiting from our service provider’s further investigations.

• Service Impact : Partial Impact to Onsite and Work From Home Users

• Status: Stable

• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) - Ongoing

• Activity Details : We have observed that one of our direct internet connections is experiencing intermittency that may cause access to the internet and webtools to be unstable. This may have impact to users working from home causing disconnections from the EMAPTA VPN. Onsite users are similarly affected which may have caused disconnections from the internet and remote tools that are utilizing this particular gateway.

Another uplink at our Data Center is still operational and traffic will automatically re-route to this circuit in case of repeat instances.

This has been escalated to our provider for their investigation and immediate resolution. Updates will be provided as we receive them.

• Service Impact : Partial Impact to Onsite and Work From Home Users

Ticket#10224071 | May 9, 2023 | NTB | Power Maintenance at Neutrinus Building (NTB), scheduled 2 years ago

• Event : Power Maintenance at Neutrinus Building (NTB)

• Schedule : May 9, 2023 (Tuesday) | 5:00 AM to 5:00 PM (PHT)

• Activity Details : Our Facilities Administrator notified us that NGCP will do power maintenance in Baguio, which will have an impact on the NTB site. Please expect no network outages during maintenance as the entire building will be powered by a generator, as informed by the building administrator.

• Service Impact : Partial Impact on Building Power Supply

• Status: Completed

8th May 2023

Ticket#10223764 | May 08, 2023 | Partially Affecting EMAPTA Offices |3rd Party Network Provider Instability Issues

[May 08, 2023 | 1:46pm] • Details : Our third-party provider has performed a permanent change on our circuit that has restored connectivity.

[May 08, 2023 | 9:10am] • Details : One of third-party network providers is experiencing network issues and are currently investigating. Our other internet uplink is still operational and traffic will be automatically transferred in case of network drops. • Service Impact : Partial impact of EMAPTA offices.

[May 09, 2023 | 4:26pm] • Details : One of third-party network providers has performed an emergency activity to mitigate software bug that is impacting traffic to some destination • Service Impact : Partial impact on internet uplinks.

Network and Internet Ticket#10223662 | May 08, 2023| JMT | Network and Internet Interruption

• Event : Internet Service Provider Network Interruption

• Unscheduled : May 08, 2023 (Monday) | 2:46 AM – 10:10 AM (PHT) – Restored and for stability monitoring

• Activity Details : We have monitored that the affected internet circuit earlier is now up for 2hrs and 45 minutes and for stability monitoring. We already requested for the official RFO/RCA from our service provider and will provide to you once available and upon your request.

• Service Impact : Partial Impact on Internet and Network Connectivity - JMT

• Event : Internet Service Provider Network Interruption

• Unscheduled : May 08, 2023 (Monday) | 2:46 AM (PHT) - Ongoing

• Activity Details : We have observed that one of our internet circuit at JMT is currently down and we are already coordinating this to our service provider to further check the this. During the incident time, a partial to no impact on internet and network connectivity will be experience as we have another backup internet circuit uplink available however this might result to an overutilization since all network and internet traffic will be carry over by the backup uplink.

• Service Impact : Partial Impact on Internet and Network Connectivity - JMT

7th May 2023

No incidents reported

6th May 2023

No incidents reported

5th May 2023

No incidents reported

4th May 2023

Ticket#10223062 | May 4, 2023 | NTB | Partial Network Outage

[May 4, 2023 | 1:09PM] • Event : Third-party Network Provider Outage

• Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational.

• Service Impact : Partial Outage to internet and network connectivity.

RFO: Restored underground fiber cut.

3rd May 2023

No incidents reported

2nd May 2023

No incidents reported

1st May 2023

No incidents reported