Past Incidents

• Event : Software Upgrade on Third-party Provider's core routers.

• Schedule : May 21, 2023 (Sunday) | 5:00 AM – 9:00 AM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing upgrading the software on one of their core routers to the latest version

• Service Impact : Partial to none.

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) will be performing essential maintenance in order to relocate fibre because of the construction of the tramway at Rue Salengro, in Marseille.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 16, 2023 (Tuesday) | 6:00 AM to 1:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) are seeing a high span loss on the link between Paris and Marseille. BICS have isolate the problem between Montpelier and Pichu. Based on out in-service OTDR test BICS have located the issue in Montepelier. The goal of this maintenance is to investigate and solve this high span loss together with the fiber supplier and the equipment vendor on site in the data center of Montpelier.

• Service Impact :Latency Increase on TIM IPLC to UK Connectivity

• Status: Completed

• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) – For closely monitoring

• Activity Details : We have monitored that the affected circuit has been stable for thirty (30) minutes now and we are closely monitoring its consistency while waiting from our service provider’s further investigations.

• Service Impact : Partial Impact to Onsite and Work From Home Users

• Status: Stable

• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) - Ongoing

• Activity Details : We have observed that one of our direct internet connections is experiencing intermittency that may cause access to the internet and webtools to be unstable. This may have impact to users working from home causing disconnections from the EMAPTA VPN. Onsite users are similarly affected which may have caused disconnections from the internet and remote tools that are utilizing this particular gateway.

Another uplink at our Data Center is still operational and traffic will automatically re-route to this circuit in case of repeat instances.

This has been escalated to our provider for their investigation and immediate resolution. Updates will be provided as we receive them.

• Service Impact : Partial Impact to Onsite and Work From Home Users

[May 08, 2023 | 1:46pm] • Details : Our third-party provider has performed a permanent change on our circuit that has restored connectivity.

[May 08, 2023 | 9:10am] • Details : One of third-party network providers is experiencing network issues and are currently investigating. Our other internet uplink is still operational and traffic will be automatically transferred in case of network drops. • Service Impact : Partial impact of EMAPTA offices.

[May 09, 2023 | 4:26pm] • Details : One of third-party network providers has performed an emergency activity to mitigate software bug that is impacting traffic to some destination • Service Impact : Partial impact on internet uplinks.

[May 4, 2023 | 1:09PM] • Event : Third-party Network Provider Outage

• Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational.

• Service Impact : Partial Outage to internet and network connectivity.

RFO: Restored underground fiber cut.