Past Incidents

• Event : Internet Service Provider Maintenance | DNS Server Migration

• Schedule : September 2, 2023 (Saturday) | 8:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service providers will be migrating their DNS server during the timeframe provided.

• Service Impact : No Impact

• Status: Completed

• Event : ISP Essential Maintenance

• Schedule : August 30, 2023 (Wednesday) 6:00 PM to August 31, 2023 (Thursday) 12:00 AM (PHT)

• Activity Details : Our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

• Event : Third Party Network Provider Maintenance | Cable Works

• Schedule : August 28, 2023 (Monday) | 5:00 AM to 1:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will perform necessary Cable works in France.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT) - Completed

• Activity Details : We have successfully completed this maintenance activity and network switches at ASB site are operational as usual.

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the network switches at ASB Site. The primary objective of this upgrade is to address a security vulnerability affecting our network switches. This firmware upgrade is essential to enhance the overall security and performance of our system. During the maintenance period, network and internet connectivity intermittency will be experience. We sincerely apologize for any inconvenience this may cause.

• Service Impact : Intermittent network and internet connectivity at ASB Site

• Event : IPLC Connectivity Outage

• Schedule : August 18, 2023 (Friday) | 2:29 AM - Ongoing(PHT)

• Activity Details : We have monitored that our IPLC was down at 2:29 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) to 10:05 AM - Recovered and for stability monitoring

• Activity Details : We have observed that the affected direct internet circuit uplink is now recovered and for stability monitoring.

• Service Impact :Recovered and for stability monitoring

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) - Ongoing

• Activity Details : One of our Internet service provider is having an outage and is partially impacting network and internet connectivity across multiple sites.Traffic has failed over to our secondary provider. We will provide more information as we progress with the investigation.

• Service Impact : Partial Impact on Network and Internet Connectivity – Multiple Sites

• Status: Recovered

• Event : Intermittent Connectivity Affecting Multiple Sites

• Schedule : August 15, 2023

• Activity Details : We are currently monitoring multiple sites experiencing intermittent connectivity as one of our service provider’s circuits have multiple downtimes.

The affected sites are the following: • BET • IBM • JMT

• Service Impact : Intermittent Connectivity