Past Incidents

• Event : Span Protection

• Schedule :

Primary Schedule: September 24, 2023 (Sunday) | 12:00 Midnight to 6:00 AM (PHT) Backup Schedule: October 1, 2023 (Sunday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : One of our service provider’s technical team will be conducting a scheduled maintenance on September 24, 2023. This activity aims to check the resiliency and protection of the existing OLP (Optical Line Protection) in the San Juan - Ermita segment by conducting a switch-over validation test which will provide you with a more stable link and reliable network connection.

• Service Impact : Slightly increased latency on DIA network and internet connectivity

• Status: Completed

• Event : Server Maintenance

• Schedule : Planned Server Maintenance - Scheduled

• Activity Details : Our Systems and Administration Team will be performing a Server maintenance on September 16, 2023 from 4:00 PM to 4:15 PM.

• Service Impact : Empower, Jeonsoft, Biometrics, CCTV – All Sites

• Status: Completed

• Event : Fiber Pair Troubleshoot

• Schedule : September 15, 2023 (Friday) | 4:00 PM to 10:00 PM (PHT)

• Activity Details : Our service provider will be going to troubleshoot a fiber pair that producing some “ input signal power low “ alert from their monitoring. During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC to UK Connectivity

• Status: Completed

• Event : Cable Diversion

• Schedule : September 14, 2023 (Thursday) 4:00AM to September 15, 2023 (Friday) 12:00 NN (PHT)

• Activity Details : Our service provider will be doing a cable diversion due to a civil road works in Paris. During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC to UK Connectivity

• Status: Cancelled

• Event : Optical and Power Reconfiguration

• Schedule : September 13, 2023 (Wednesday) | 8:00AM to 10:00 AM (PHT)

• Activity Details : Our service provider will be performing a submarine optical and power reconfiguration on one of their segments. During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC to UK Connectivity

• Status: Cancelled by service provider

• Event : IPLC Connectivity Outage - September 11, 2023

• Schedule : September 11, 2023 (Monday) | 11:21 PM to 3:37 AM (PHT)

• Status: IPLC is back up.

• Update: Faulty Card has been replaced on ISP's end.

• Event : EMAPTA Network and Internet Outage

• Schedule : September 5, 2023 (Tuesday) | 11:28 AM – 11:55 AM (PHT)

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident with our provider and waiting for their response.

• Service Impact : Partial Impact on Network and Internet Connectivity – PNB, BET, JMT, IBM, NTB

• Status: recovered and for stability monitoring