Past Incidents

• Event : Power Maintenance

• Schedule : October 01, 2023 4:00 AM - 8:00 AM (PHT)

• Activity Details : The building administrator has advised that the shutdown will be needed to perform an upgrade of the transformer and a crucial component of the building’s electrical system. As part of this upgrade, they will be installing the Main Distribution Panel for the extension of tapping points of the BUSBAR at the electrical room.

• Service Impact : Power shutdown on-site

[September 17, 2023 | 5:27PM ] - For stability monitoring and waiting for confirmation • Event : Third-party Network Provider Circuit Intermittency • Details : We have observed that the affected circuit has been normalized as of 5:27 PM up until now but we are still in constant monitoring for its stability. Inline with this, we have also asked our service provider for a confirmation, if there’s already a permanent fix done or if there’s any action taken from their local loop provider that makes the affected circuit normalized. We will update you accordingly. • Service Impact : Partial Outage to internet and network connectivity - RESTORED

[September 16, 2023 | 8:47PM ] • Event : Third-party Network Provider Circuit Intermittency • Details : We have observed that one of our uplink circuits at our SFS site in Ortigas is currently intermittent. The affected circuit has been reported to our upstream provider for further investigation. • Service Impact : Partial Outage to internet and network connectivity. • Update: We have received an update from our provider indicating that they have identified packet loss on the circuit. They have also reported this incident to their local loop for parallel verification and further checking.

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : September 5, 2023 (Tuesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Schedule moved to September 20, 2023

• Status: Completed