Past Incidents

• Event : Migration to New Network Platform, Upgrade and Transceiver Replacement

• Schedule : October 15, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT

• Activity Details : One of our service provider will be conducting a migration, upgrade, and replacement of transceiver as part of improving their service availability and internet quality.

During the maintenance activity, a slightly latency increase on network and internet connectivity at sites may observed and experienced which may result to a slow loading of website page, tools etc.

We apologies for any inconvenience that it might have caused.

• Service Impact : Slightly latency increase on network and internet connectivity – All Sites

• Event : Third-party Network Provider Maintenance | Cable Repair

• Schedule : October 9, 2023 (Monday) | 12:00 AM to October 12, 2023(Thursday) |8:00 AM (PHT)

• Activity Details : One of our internet service providers third party will be performing a cable repair maintenance on October 9 – 12, 2023.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed

• Event : Network Interruption Affecting Multiple Sites

• Schedule : October 2, 2023 (Monday) | 1:42 PM – 1:48 PM (PHT) – Recovered and for stability monitoring

• Activity Details : We have received an update from our service provider that they observed fluctuations on their end from one of their devices they are currently further investigating the root cause of this. By the way, the affected internet circuits have been monitored stable for five (5) hours and 30 minutes now.

We already reported this to our service provider for their checking and we will update you accordingly.

• Service Impact : Temporary loss of connectivity to network and internet

• Event : Infrastructure Risk Analysis and Mitigation Plan

• Schedule : September 30, 2023 (Saturday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our GELDC site. During the maintenance period, the entire site will have intermittent LAN and wireless connectivity.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed