Past Incidents

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time) - Completed

• Activity Details : We have received a confirmation from our service provider that this maintenance activity has been successfully completed.

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time)

• Activity Details : One of our ISP’s third-party provider will perform essential maintenance for Final fix after an incident encountered recently.

• Service Impact : IPLC Connectivity

• Event : Planned IT Infrastructure Maintenance

• Schedule : November 19, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing on NTB Site. During the maintenance activity there will be a series of network and internet intermittency on both LAN/wired and wireless.

We do really apologize for any inconvenience that it might have caused.

Please do feel free to reach us if you have questions or clarifications.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 17, 2023 (Friday) 6:00 PM – December 05, 2023 8:00 PM (Tuesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to replace 2x faulty Subsea repeater.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

[November 10, 2023 | 1:13 AM] • Event : Partial Network Outage | SFS Site

• Schedule : November 11, 2023 (Friday) | 1:13 AM – 1:25 AM (PHT)

• Activity Details : We have monitored a brief partial network outage in SFS site around 1:13 AM Today and has been restored around 1:25 AM . We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have received an update from our service provider that they have identified a major network incident on the affected circuit and the estimated time of restoration is within the next four (4) hours.

Apologies for any inconvenience it may have cause.

We will update you accordingly.

• Service Impact : Partial Network and Internet Connectivity Issues

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage in NTB site. We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Completed