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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

Past Incidents

22nd November 2023

Ticket#10286085| November 22, 2023| IPLC | Planned | Network Provider Maintenance, scheduled 1 year ago

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time) - Completed

• Activity Details : We have received a confirmation from our service provider that this maintenance activity has been successfully completed.

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time)

• Activity Details : One of our ISP’s third-party provider will perform essential maintenance for Final fix after an incident encountered recently.

• Service Impact : IPLC Connectivity

19th November 2023

Ticket#10286579| November 19, 2023| NTB| Infrastructure Risk Analysis and Mitigation Plan, scheduled 1 year ago

• Event : Planned IT Infrastructure Maintenance

• Schedule : November 19, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing on NTB Site. During the maintenance activity there will be a series of network and internet intermittency on both LAN/wired and wireless.

We do really apologize for any inconvenience that it might have caused.

Please do feel free to reach us if you have questions or clarifications.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

17th November 2023

Ticket#10286084 | November 17, 2023| IPLC | Planned | Network Provider Maintenance, scheduled 1 year ago

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 17, 2023 (Friday) 6:00 PM – December 05, 2023 8:00 PM (Tuesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to replace 2x faulty Subsea repeater.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

Ticket#10286083 | November 17, 2023| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event :
Internet Service Provider Maintenance | Subsea repair

• Schedule :
November 17, 2023 (Friday) 6:00 PM – December 05, 2023 8:00 PM (Tuesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to replace 2x faulty Subsea repeater.

• Service Impact : Slightly latency increase on network and internet connectivity – All Sites

14th November 2023

No incidents reported

13th November 2023

No incidents reported

12th November 2023

No incidents reported

11th November 2023

No incidents reported

10th November 2023

Network and Internet Ticket# | November 10, 2023 | SFS | Partial Network Outage

[November 10, 2023 | 1:13 AM] • Event : Partial Network Outage | SFS Site

• Schedule : November 11, 2023 (Friday) | 1:13 AM – 1:25 AM (PHT)

• Activity Details : We have monitored a brief partial network outage in SFS site around 1:13 AM Today and has been restored around 1:25 AM . We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

9th November 2023

No incidents reported

8th November 2023

Network and Internet Ticket#10285277 | November 8, 2023| NTB | Unplanned Network Outage

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have received an update from our service provider that they have identified a major network incident on the affected circuit and the estimated time of restoration is within the next four (4) hours.

Apologies for any inconvenience it may have cause.

We will update you accordingly.

• Service Impact : Partial Network and Internet Connectivity Issues

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage in NTB site. We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Completed

7th November 2023

No incidents reported

6th November 2023

No incidents reported

5th November 2023

No incidents reported