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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

Past Incidents

26th November 2023

Ticket#10288906 | November 26, 2023 | The Ignacia Place (TIP)| Internal Network Maintenance, scheduled 1 year ago

• Event : TIP Office Circuit Migration to New Data Center Devices

• Schedule : November 26, 2023 (Sunday) | 8:00 AM to 8:00 PM (PHT)

• Activity Details : Hi Team, As part of our continued effort to improve our network services we will be migrating the TIP circuit to a new Data Center device. During the maintenance activity, intermittent network and internet connectivity is expected.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

Ticket#10288901 | November 26, 2023| Saint Francis Square | Internal Network Maintenance, scheduled 1 year ago

• Event : SFS Office Circuit Migration to New Data Center Devices

• Schedule : November 26, 2023 (Sunday) | 8:00 AM to 8:00 PM (PHT)

• Activity Details : Hi Team, As part of our continued effort to improve our network services we will be migrating the SFS circuit to a new Data Center device. During the maintenance activity, intermittent network and internet connectivity is expected.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

Ticket#10287286 | November 26, 2023 | JAKA Site (JKB) | Annual Preventive Power Maintenance, scheduled 1 year ago

• Event : Annual Preventive Power Maintenance at JAKA Site (JKB)

• Schedule : November 26, 2023 (Sunday) - 8:00 AM - 5:00 PM

• Activity Details :

Our facilities and building administration will be conducting their Annual Preventive Maintenance at our JAKA site (JKB) on the 26th of November 2023 from 8 AM to 5 PM.

During the maintenance, there will be a shutdown of the entire property’s electrical system to facilitate the scheduled preventive maintenance activities. To ensure uninterrupted power supply during the maintenance hours, the Building Administration have arranged a Mobile Genset to make sure power is still running during the event.

The mobile genset will be shut down from 5:00 PM to 8:00 PM to allow the seamless transition back to normal electrical system operations.

24th November 2023

Ticket#10289136 | November 24, 2023| PNB |UPS Battery Replacement, scheduled 1 year ago

• Event : Infrastructure Maintenance

• Schedule : November 24, 2023 | 3:30PM – 5:00PM

• Activity Details : There will be a planned infrastructure maintenance activity scheduled for November 24, 2023 starting at 3:30PM until 5:00PM where our Uninterruptible Power Supply (UPS) units on the 4th and 5th floors will have their batteries replaced. The activity is not expected to last the 1 hour and 30 minutes allocated to it, but users and workstations onsite may be disconnected from the network and internet for 15-20 minutes.

The activity will be divided into phases: Phase 1 – Two (2) 4th floor UPS will have its batteries replaced. This will be done sequentially ensuring minimal downtime. Only once this is completed will phase 2 start.

Phase 2 – One (1) 5th floor UPS will have its battery replaced.

• Service Impact : Network and Connectivity Downtime at PNB 4th and 5th Floor Office

23rd November 2023

Ticket#10289149 | November 23, 2023 | OSB | UPS Battery Replacement, scheduled 1 year ago

• Event : Infrastructure Maintenance

• Schedule : November 23, 2023 (Thursday) | 4:00PM – 5:00PM

• Activity Details : There will be a planned infrastructure maintenance activity scheduled for today, November 23, 2023 starting at 4:00PM until 5:00PM where one of our Uninterruptible Power Supply (UPS) units will have its battery replaced. The activity is not expected to last the 1 hour allocated to it, but users and workstations onsite may be disconnected from the network and internet for 15-20 minutes.

• Service Impact : Network and Connectivity Downtime at OSB Office

Ticket#10287329 | November 23, 2023| IPLC | Network Provider Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance | Fiber Works

• Schedule : November 23, 2023 (Thursday) 5:00 AM – 1:00 PM (PHT)

• Activity Details : One of our ISP’s third-party provider will perform fiber works on our suppliers network.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status : Completed

22nd November 2023

Ticket#10288234 | November 22, 2023 | GDB | Unplanned Network Outage

• Event : Network Outage| GDB Site

• Schedule : November 22, 2023 (Wednesday) | 2:38 PM- On-going (PHT)

• Activity Details : We have monitored an unplanned network outage at our GDB site earlier today at 2:39 PM (PHT) resulting in total loss of internet and network connectivity for onsite users.

• Service Impact : Loss of internet and network connectivity onsite.

21st November 2023

No incidents reported

20th November 2023

No incidents reported

19th November 2023

No incidents reported

18th November 2023

No incidents reported

17th November 2023

Network and Internet Ticket#10288234 | November 17, 2023 | PNB | Partial Network Outage

[November 17, 2023 | 11:40 PM] • Event : Partial Network Outage | PNB Site

• Schedule : November 17, 2023 (Friday) | 11:40 PM-12:15 AM PHT

• Activity Details : We have observed that the circuit has been operational and stable for nearly two hours. We will continue to monitor the circuit stability.

• Service Impact : Partial Network and Internet Connectivity Issues

16th November 2023

No incidents reported

15th November 2023

No incidents reported

14th November 2023

No incidents reported