Past Incidents

• Event : Route Servers Migration

• Schedule : December 09, 2023 (Saturday) | 7:00 PM to 8:30 PM (PHT) – Server 2 Migration December 10, 2023 (Sunday) | 7:00 PM to 8:30 PM (PHT) – Server 1 Migration

• Activity Details :Our third-party service provider will be conducting a route server migration as part of their continued effort to increase service availability and internet exchange quality. During their migration, route server will be temporarily unavailable for a maximum of 1 hour and 30 minutes however as per our validation this should not have any impact on our network and internet connectivity across our site’s circuits.

• Service Impact : No Impact

• Event :
Network Provider Maintenance

• Schedule :
November 29, 2023 (Wednesday) 6:59 AM – 1:00 PM (PH Time)

• Activity Details : One of our ISP’s third-party provider will perform essential maintenance for Final fix after an incident encountered recently.

• Service Impact : IPLC

• Status: Completed

• Event : TIP Office Circuit Migration to New Data Center Devices

• Schedule : November 26, 2023 (Sunday) | 8:00 AM to 8:00 PM (PHT)

• Activity Details : Hi Team, As part of our continued effort to improve our network services we will be migrating the TIP circuit to a new Data Center device. During the maintenance activity, intermittent network and internet connectivity is expected.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

• Event : Infrastructure Maintenance

• Schedule : November 24, 2023 | 3:30PM – 5:00PM

• Activity Details : There will be a planned infrastructure maintenance activity scheduled for November 24, 2023 starting at 3:30PM until 5:00PM where our Uninterruptible Power Supply (UPS) units on the 4th and 5th floors will have their batteries replaced. The activity is not expected to last the 1 hour and 30 minutes allocated to it, but users and workstations onsite may be disconnected from the network and internet for 15-20 minutes.

The activity will be divided into phases: Phase 1 – Two (2) 4th floor UPS will have its batteries replaced. This will be done sequentially ensuring minimal downtime. Only once this is completed will phase 2 start.

Phase 2 – One (1) 5th floor UPS will have its battery replaced.

• Service Impact : Network and Connectivity Downtime at PNB 4th and 5th Floor Office

• Event : Infrastructure Maintenance

• Schedule : November 23, 2023 (Thursday) | 4:00PM – 5:00PM

• Activity Details : There will be a planned infrastructure maintenance activity scheduled for today, November 23, 2023 starting at 4:00PM until 5:00PM where one of our Uninterruptible Power Supply (UPS) units will have its battery replaced. The activity is not expected to last the 1 hour allocated to it, but users and workstations onsite may be disconnected from the network and internet for 15-20 minutes.

• Service Impact : Network and Connectivity Downtime at OSB Office

• Event : Network Outage| GDB Site

• Schedule : November 22, 2023 (Wednesday) | 2:38 PM- On-going (PHT)

• Activity Details : We have monitored an unplanned network outage at our GDB site earlier today at 2:39 PM (PHT) resulting in total loss of internet and network connectivity for onsite users.

• Service Impact : Loss of internet and network connectivity onsite.