All systems are operational

Past Incidents

20th July 2024

Ticket#10378669 | July 20, 2024 | PNB SITE | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Site to Datacenter connectivity maintenance

• Schedule : July 20, 2024 (Saturday) | 9:00 AM – 1:00 PM (PHT)

• Activity Details : Hi Team,

As part of their continued efforts to increase service availability and internet quality, our providers will be conducting maintenance to replace fiber cable in PNB building. The activity is scheduled to occur on July 20, 2024 (Saturday) | 9:00 AM – 1:00 PM (PHT).

During the maintenance, the affected circuit will be unavailable. Due to the configuration of our network, our alternate circuit will be available. We are expecting the activity to last 2 hours during which time all traffic will be traversing our secondary circuit.

• Service Impact : Partial to no impact on internet and network connectivity – PNB SITE

13th July 2024

No incidents reported

12th July 2024

Power Ticket# | July 12, 2024| NTB | Power Interruption at Neutrinus Building Pilando Center (NTB - Baguio)

• Event :Power Service Interruption at NTB

• Schedule : July 12, 2024 (Friday) | 11:36 AM – 01:17 PM - Restored

• Activity Details : At 1:17 PM yesterday, normal power was restored to the power line. Upon verification, network devices and internet connectivity are functioning normally.

• Service Impact : NTB Building Main Power Supply


• Event :Power Service Interruption at NTB

• Schedule : July 12, 2024 (Friday) | 11:36AM - Ongoing

• Activity Details : We are currently experiencing unscheduled power interruption at the Neutrinos Building Baguio Site.

The building's electricity is currently being provided by a generator set from 11:38 AM. There is no reported impact on the network and internet connectivity due to the availability of Uninterruptible Power Supplies (UPS) serving as backup power for our network devices.

We will provide you with further information regarding the power outage as soon as it becomes available.

• Service Impact : NTB Building Main Power Supply

11th July 2024

Ticket#10376980 | July 11-12, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Nexus2 Device Reload

• Scheduled : July 11, 2024 (Thursday) | 8:00 PM to July 12, 2024 (Friday) | 6:00 AM (PH Time Zone)

• Activity Details : Hi Team,

One of our data center uplink providers will be having a system maintenance on their Nexus device.

This is a non-service impacting activity as they confirmed that our leased line from our Site to Datacenter circuit is unaffected.

• Service Impact : Non-Service Impacting

Ticket#10376843| July 07, 2024| All Sites| Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Migration of new IX Core Device

• Schedule : July 07, 2024 (Sunday) | 1:00 AM to 5:00 AM (PH Time Zone) - Completed

• Activity Details : Our data center internet uplink provider has been successfully completed this maintenance activity.

• Service Impact : Non-Service Impacting


• Event : Migration of new IX Core Device

• Schedule : July 07, 2024 (Sunday) | 1:00 AM to 5:00 AM (PH Time Zone)

• Activity Details : One of our data center internet uplink providers will be conducting a migration on one of their core devices to enhance their service availability and internet quality.

This is a non-service impacting activity as they will drain the traffic to the affected content delivery network (CDN) prior the actual activity.

• Service Impact : Non-Service Impacting

10th July 2024

No incidents reported

9th July 2024

Network and Internet Ticket#10378267 | July 09, 2024 | SCT | Site to Datacenter Circuit Network Interruption - RESTORED

• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 9, 2024, 2024 (Tuesday) | 9:32 AM - RESTORED

• Incident Details : Hi Team,

We have observed that one of our Site to Datacenter Circuit connections at our SCT site was restored this morning at 6:59 AM.

Further details and RCA on the incident shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – SCT

• Update: Uplink is back up, for stability monitoring for now. Uplink provider has confirmed that they have monitored the issue to be on their end.


• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 9, 2024, 2024 (Tuesday) | 9:32 AM - On-going (PHT)

• Incident Details :

We have observed that one of our Site to Datacenter Circuit is down at our SCT site and have coordinated this with our service provider for further checking.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity – SCT

• Update: Uplink is back up, for stability monitoring for now. Uplink provider has confirmed that they have monitored the issue to be on their end.

8th July 2024

Network and Internet Ticket#10377636 | July 08, 2024 | TIP | Site to Datacenter Circuit Network Interruption

• Event: Site to Datacenter Circuit Network Interruption

• Incident Date / Time : July 08, 2024 (Thursday) | 3:44 AM - 11:30 AM

• Service Impact : Partial Impact on Network and Connectivity

• Update: Issue has been resolved by service provider, replaced faulty UPS.

7th July 2024

No incidents reported

6th July 2024

Ticket#10376614 |July 06, 2024 |All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : July 06, 2024 (Saturday) | 9:00 AM – 5:00 PM (PHT)

• Activity Details : Hi Team,

One of our Internet service providers will be conducting a maintenance to perform essential fiber rectification due to High Span Loss monitored, causing error to their loading services. During the maintenance, the affected internet circuit will be unavailable however due to our way the network is setup, a partial impact on network and internet connectivity is expected as we have another available internet uplink that serve as a backup.

• Service Impact : Partial to no impact on internet and network connectivity – All Sites

5th July 2024

Ticket#10376611 | July 05, 2024 | Planned | IPLC Connectivity Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance | Firmware upgrade

• Schedule : July 05, 2024 (Friday) 4:00 PM – July 06, 2024 (Saturday) 12:00 AM (PH-time)

• Activity Details : Hi Team, One of our Internet Service Providers will be conducting a maintenance to upgrade the system firmware.

During the maintenance, no downtime or service impact is expected

• Service Impact : No impact

4th July 2024

INFINIVAN Ticket#10376643 | July 4, 2024 | All Sites | Unplanned | Internet Service Provider Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 4, 2024, 2024 (Thursday) | 4:24 AM – 10:35 PM – Restored and for stability monitoring

• Activity Details : Our service provider field engineers already arrived at the fault location and rectified the damaged fibers that affected our circuit. As of now our internet uplink circuit is UP and for stability monitoring.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites


• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 4, 2024, 2024 (Thursday) | 4:24 AM - ongoing

• Activity Details : Hi Team,

We have observed that one of our internet circuit is down and we already coordinated this to our service provider for their further checking.

But due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

Ticket#10376622 | July 4, 2024| Unplanned | NCP IPLC Connectivity Outage - RESTORED

• Event: Service Provider Network Interruption

• Incident Date / Time : July 04, 2024 (Thursday) | 12:33 AM – Restored and for stability monitoring

• Activity Details: Hi NCP Team,

Please be advised that the circuit is now back up as of 10:36 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact : Latency Increase on NCP VPC/RDP


• Event : Service Provider Network Interruption

• Incident Date / Time : July 04, 2024 (Thursday) | 12:33 AM – Ongoing (PHT)

• Activity Details : Hi Team,

We have monitored that the NCP IPLC is currently down and we already coordinated this to our service provider for their investigation.

During the incident time, a latency increase on NCP’s VPC/RDP is expected as the connection will automatically failover on the VPN connection that serve as a backup.

We apologize for any inconvenience it might have cause.

• Service Impact : Latency Increase on NCP VPC/RDP