All systems are operational
Scheduled Maintenance
#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

8th September 2024

Ticket#10386282 | September 08, 2024| IBM | Electrical Maintenance, scheduled 9 months ago

• Event : Planned Annual Electrical Preventive Maintenance at IBM Building

• Schedule : September 08, 2024 (Sunday) | 8:00 AM to 9:00 PM (PHT Time Zone)

• Activity Details : Our facilities and building administration will be conducting their annual electrical preventive maintenance which entails for scheduled meter replacement for electric meters that are either old or due to a replacement as well as making arrangements for other utility services.

See below for list of activity timeline.

Preventive Maintenance of ATS 1 and ATS 2 Tie Circuit Breaker, LBS 1 and LBS 2. From 8 am to 10 am (2 Hours Total SHUTDOWN “ No Power”) All Floors (B3 – 32nd Floor). Preventive Maintenance of Transformer 1 and 2 (Repair of Leak). From 10 am to 8 PM with power on all floors supplied by Generator Set. Testing and Commissioning. From 8 pm to 9 pm with minor fluctuation during the transfer from Back-up Power (Genset) to Normal Power (Meralco).

• Service Impact : Building Power Supply – IBM Site

3rd August 2024

No incidents reported

2nd August 2024

No incidents reported

1st August 2024

No incidents reported

31st July 2024

No incidents reported

30th July 2024

No incidents reported

29th July 2024

No incidents reported

28th July 2024

No incidents reported

27th July 2024

INFINIVAN Ticket#10385082 | July 27, 2024 | All SItes |Unplanned | Internet Service Provider Network Interruption - All Sites (July 27, 2024) - RECOVERED

• Event : Partial Network Outage

• Incident Time/Date : July 27, 2024 (Saturday) | 12:32 AM – 1:45 AM (PHT)

• Activity Details : Hi Team,

Please be informed that the affected circuit has recovered.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Network Outage

• Incident Time/Date : July 27, 2024 (Saturday) | 12:32 AM – ongoing (PHT)

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

Ticket#10384595 |July 27, 2024 | JMT | Planned | Active Directory subnet level traffic isolation testing on JMT Site - July 27, 2024, scheduled 11 months ago

• Event : Active Directory subnet level traffic isolation testing on JMT Site.

• Schedule : July 27, 2024 (Saturday) | 6:30 PM (PH Time)

• Activity Details : Dear Team,

This is to formally inform you that the Systems Engineering and Administration team will be conducting Active Directory Subnet level traffic isolation testing on the JMT Site.

• Service Impact : No impact as this is tested on test subnet in JMT Site.

26th July 2024

INFINIVAN Ticket#10384640 | July 26, 2024 | All SItes | Unplanned | Internet Service Provider Network Interruption - All Sites (July 26, 2024) - RECOVERED

• Event : Partial Network Outage

• Incident Date/Time : July 26, 2024 (Friday) | 4:45 AM (PHT) - 5:55 AM (PHT)

• Activity Details : Hi Team,

Please be informed that the affected circuit has recovered.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Network Outage

• Incident Date/Time : July 26, 2024, 2024 (Friday) | 4:45 AM - ongoing

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

25th July 2024

No incidents reported