Some systems are experiencing issues
Scheduled Maintenance
#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

12th August 2024

Ticket#10390727 | August 12, 2024 | Multiple Sites | Intermittent Connection

• Event : Intermittent Network Disruption Affecting Multiple Sites

• Incident Time/Date : August 12, 2024 (Monday) | 9:48 AM – ongoing (PHT)

• Activity Details :

Please be informed that there is an ongoing issue with one of our Datacenter uplink connectivity. While the team is currently troubleshooting and fixing the matter, we are making use of our redundant uplinks to mitigate the problem especially with users having call connectivity concerns.

• Service Impact : Partial Impact on Internet and Network Connectivity across Multiple Sites

• Update: We have applied a mitigation solution that has resolved the intermittent connectivity issue that multiple users from different sites have been experiencing.

We are still working on the permanent fix for the issue as troubleshooting is still ongoing within the technical team.

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

No incidents reported

8th August 2024

Network and Internet Ticket#10389833 | August 08, 2024 | BDO Equitable Tower (BET) | Site to Datacenter Circuit Interruption

• Event : Unplanned Service Provider Network Interruption at BDO Equitable Tower (BET)

• Incident : August 08, 2024 (Thursday) | 6:32 PM – August 11, 2024 (Sunday) 6:30 PM (PHT) – Restored and Stable

• Activity Details : Dear Team,

The affected circuit is already restored at around 6:30 PM and has been monitored stable for an hour now. Per our service provider the outage was due to a fiber cut found along San Agustin, Dela Costa , Makati City.

• Service Impact : Partial impact on network and internet connectivity on both Wired and Wireless connection

• Event : Unplanned Service Provider Network Interruption at BDO Equitable Tower (BET)

• Incident : August 08, 2024 (Thursday) | 6:32 PM – Ongoing

• Activity Details : We have observed that one (1) of our sites to datacenter circuit at BET is currently down and we already coordinated this with our service provider for their checking and investigation.

During the incident, a partial impact on network and internet connectivity on both wired and wireless connection is expected as we have another site to datacenter circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity on both Wired and Wireless connection

7th August 2024

No incidents reported

6th August 2024

No incidents reported

5th August 2024

No incidents reported

4th August 2024

No incidents reported

3rd August 2024

No incidents reported