Past Incidents

• Event : Partial Outage on Network and Internet Connectivity

• Schedule : October 01, 2024 (Tuesday) | 1:00 AM (PHT) – October 02, 2024 (Wednesday)| 1:33 AM (PHT) - Restored

• Activity Details :

Please be advised that the affected Datacenter Internet Uplink has been monitored as back up as of 1:33 AM and has remained stable for almost 1 hour.

We are currently coordinating with our service provider to determine the root cause of the issue and are closely monitoring its stability.

Further updates will be provided as soon as they are available

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Outage on Network and Internet Connectivity

• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time) - Ongoing Restoration

• Activity Details :

The field engineers from the third-party service provider will continue the restoration tonight by 9PM. This is due to Makati City ordinance regarding sub-terranean repairs to only proceed during off peak hours to avoid vehicular traffic congestion.

At present, there should be no impact to all Emapta users connecting both onsite or via VPN since redundancy is in place and has more than enough bandwidth catered all internet traffic.

Further updates shall be provided as soon as they are available.

if you encounter any connectivity issues. please send a ticket to helpme@emapta.com

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Outage on Network and Internet Connectivity

• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time) - Ongoing Restoration

• Activity Details :

As per our service provider there was a network outage transmission on the Philippine Backhaul (Makati-Pasig) that failed affecting our circuit. Their third-party provider already deployed field engineers and conducted cable testing at San Agustin St.Cor. H.V Dela Costa Makati, and they measured 24 meters of possible fault. . Further tracing was performed, and the field team found fresh asphalt that needed to be excavated to fix the fiber cut.

Ongoing restoration is being conducted and will continue tonight with ETA of 9PM due to MACEA Policy.

On the other hand, our other available datacenter internet uplink is UP and Stable for internet connection redundancy.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Outage on Network and Internet Connectivity

• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time)

• Activity Details :

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available.

• Service Impact :
Partial Impact on Internet and Network Connectivity – All Sites

• Event : Emergency Fiber Optic Cable Replacement at St Francis Square Site

• Schedule : September 28, 2024 (Saturday) | 01:00 PM – 7:30 PM (PH-Time)

• Activity Details : Hi Team,

This is to inform you that the emergency fiber optic cable replacement activity by our service provider at one of the uplinks at the SFS site has been completed successfully. The connection was restored at 7:30 PM, and the affected segment has been permanently fixed.

• Service Impact : Partial Impact on Internet and Network Connectivity – SFS Site - COMPLETED

• Event : Emergency Fiber Optic Cable Replacement at St Francis Square Site

• Schedule : Emergency | Site to Datacenter Circuit Network link restoration

• Activity Details : This is to inform you that there will be an emergency fiber optic cable replacement activity by our service provider at one of the uplinks at SFS site. The subject link is currently up on spare fiber and the affected segment needs to be replaced for permanent fix. Due to the link redundancy in place for this site’s network, we only expect partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – SFS Site

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The Third-Party Provider has been successfully completed this maintenance activity.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The third-party vendor on one of our service provider will be having an emergency maintenance at out TIP Site.

During their maintenance activity, a fifteen (15) minute downtime on one of our site to data center circuit is expected within the given timeframe. However, due to our way the network is setup there should only be partial impact on network connectivity as we have another site to data center circuit available for connection redundancy.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site