Past Incidents

• Event : Planned Maintenance Activity | Uplink migration at PNB Makati Site

• Schedule : Sunday October 27, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our PNB Makati site from 8:00 AM 6:00 PM on October 27, 2024.

The planned maintenance will focus on PNB traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

• Event : Planned Maintenance Activity | Uplink migration at OSB Site

• Schedule : Saturday October 26, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our OSB site from 8:00 AM 6:00 PM on October 26, 2024.

The planned maintenance will focus on OSB traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

• Event : Planned Maintenance Activity | Uplink migration at SFS Site

• Schedule : October 19 (Saturday) & 20 (Sunday), 2024 | 8:00 AM to 6PM PHT

• Activity Details : This is to confirm that the activity has been completed successfully.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

• Event : Planned Maintenance Activity | Uplink migration at SFS Site

• Schedule : October 19 (Saturday) & 20 (Sunday), 2024 | 8:00 AM to 6PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our SFS site from 8:00 AM 6:00 PM on October 19 & 20.

The planned maintenance will focus on SFS traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

• Event : Planned Maintenance Activity | Uplink migration at TIP Site

• Schedule : Sunday October 13, 2024 | 8:00 AM to 6:00 PM PHT - Completed

• Activity Details :

This maintenance activity has been completed as scheduled.

• Service Impact : Possible Wireless & Wired Connectivity Disconnection

• Event : Planned Maintenance Activity | Uplink migration at TIP Site

• Schedule : Sunday October 13, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our TIP site from 8:00 AM 6:00 PM on October 13, 2024.

The planned maintenance will focus on TIP traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Possible Wireless & Wired Connectivity Disconnection

We would like to inform you that the circuit has been successfully restored. Testing has been completed, and we have verified that redundancy is now fully operational.

We will continue to monitor the connection to ensure ongoing stability and will provide updates if needed.

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : October 08, 2024 (Tuesday) | 09:37 PM (PHT) – October 9, 2024 (Wednesday) | 1:13 AM (PHT) - Restored

• Activity Details : Hi Team,

Please be informed that the affected circuit restored at around 1:13 AM, and we are closely monitoring the connection's stability.

We already requested for an RCA/IR and shall provide to you once made available and upon your request.

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : October 08, 2024 (Tuesday) | 09:37 PM (PHT) - Ongoing

• Activity Details : Hi Team,

Please be informed that one of our Site to Datacenter Circuit currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Planned | Generator Testing with System Adjustment Maintenance at IBM Plaza

• Schedule : October 5, 2024 (Monday) | 10:00 AM to 11:00 AM (PH Time Zone)

• Activity Details :

Our facilities and building admin will be conducting another round of load testing due to a technical adjustment needed on their Automatic Transfer Switch (ATS).

This adjustment is essential and cannot be rescheduled to ensure the system’s long-term reliability and efficiency and prevent any potential futures issues.

During these test, IBM Site may experience minor power fluctuations as they transfer normal power to emergency power, and vice versa. We kindly advise you to remind your employees to save their work before the schedule time of the testing and to avoid any unsaved work until the building has fully returned to normal power.

Additionally: elevator will be temporarily out of service at 9:50 AM during the transfer to emergency Power and will be back shortly afterward. and , once the test is completed the elevator will be out of service again to allow for the transfer back to normal.

Note: This is a non-service impacting on our network devices at IBM site as we have an Uninterruptible Power Supply (UPS) to sustain the power in the event of minor power fluctuations.

• Service Impact : Minor Power Fluctuations at IBM Building