Past Incidents

• Event : Planned System Maintenance Activity

• Schedule : Saturday November 9, 2024 | 9:00 AM to 2:00 PM PHT

• Activity Details : Hi Team,

This is to inform you of the upcoming service downtime scheduled for November 9, 2024, as part of the vulnerability remediation efforts. On this date, we will be addressing vulnerabilities on our Windows servers to enhance the security and stability of our Windows environment.

The activity will require a reboot of each participating servers. Each one will have their own reboot schedule in order avoid service impact. We expect zero to minimal network connectivity and user authentication issues during the maintenance window. We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption to affected services.

• Service Impact : Domain controller and DHCP Servers | Impact: Zero to minimal network connectivity and user authentication issues

• Event : EMERGENCY | Planned - Internet Service Provider Network Maintenance at SM Clark Tech Hub (SCT)

• Schedule : November 05, 2024 (Tuesday) | 4:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service providers will be conducting an emergency maintenance to one of their core routers to implement a potential permanent solution that will help prevent future occurrences and confirm the root cause of the recent incident on the circuit and to enhance their service reliability.

During the maintenance activity, only partial impact on network and internet connectivity is expected as we have another site to datacenter connectivity available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity - SCT

• Status: Completed

• Event : Partial disruption on Network and Internet Connectivity

• Schedule : October 30, 2024 (Wednesday) | 03:50 AM (PHT) - 10:00 PM (PHT) - RESTORED

• Activity Details :

Hi Team,

Please be informed that the affected circuit was restored around 10:00 PM. We are closely monitoring it to ensure continued stability.

All circuits are fully operational with redundancy, and we will maintain ongoing monitoring for stability

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Partial disruption on Network and Internet Connectivity

• Schedule : October 30, 2024 (Wednesday) | 03:50 AM (PHT) - Ongoing

• Activity Details :

Hi Team,

Please be informed that one of our Site to Datacenter Circuit is currently down and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Partial impact on Network and Internet connectivity – Multiple Sites

• Schedule : Unplanned | October 28, 2024 (Monday) - 6:25 AM | Resolved

• Activity Details : Hi Team,

This is to update you that the affected services have been restored and is now monitored to be stable.

You may reach out to our 24/7 IT Support via helpme@emapta.com if you are having any issues.

• Service Impact : Partial impact on Network and Internet connectivity – Multiple Sites

• Event : Partial impact on Network and Internet connectivity – Multiple Sites

• Schedule : Unplanned | October 28, 2024 (Monday) | 6:25 AM

• Activity Details : Hi Team,

Please be informed that we are currently investigating a partial network disruption that is affecting internet and network connectivity across the EMAPTA network.

This is currently being investigated with high priority and further updates shall be provided as soon as they are available.

Please feel free to reach out if you are experiencing any issues with your connectivity or send a ticket through helpme@emapta.com

• Service Impact : Partial impact on Network and Internet connectivity – Multiple Sites

• Event : Power Service Interruption at NTB

• Incident Date/TIme : October 27, 2024 (Sunday) | 5:27 AM (PHT) - Ongoing

• Activity Details : Hi Team,

We are currently experiencing unscheduled power interruption at the Neutrinos Building Baguio (NTB) Site.

The building's electricity is currently being provided by a generator set from 5:32 AM.

No expected impact on the network and internet connectivity due to the availability of Uninterruptible Power Supplies (UPS) serving as backup power for our network devices. However, devices without battery support, such as desktops and other equipment, may experience fluctuations.

We will provide you with further information regarding the power outage as soon as it becomes available

• Service Impact : NTB Building Main Power Supply

Status: Resolved as of 11:02 AM

• Event : Intermittent Internet and Network Connectivity

• Schedule : October 26, 2024 (Saturday) | 06:00 PM (PHT) – Ongoing

• Activity Details : Hi Team,

While trying to review device configurations as part of the rollback procedure, Infrastructure team has identified a potential root cause and was able to mitigate and come up with a solution. At the moment the plan is working as expected with engineers on the ground monitoring the situation.

We will continue to monitor the site closely to ensure stability and will keep you updated on any developments.

• Service Impact : Internet and Network Connectivity – OSB Site

• Event : Intermittent Internet and Network Connectivity

• Schedule : October 26, 2024 (Saturday) | 06:00 PM (PHT) – Ongoing

• Activity Details : Hi Team,

After the post maintenance at Orient Square Building. The site has been encountering intermittent internet and network connectivity issues. To resolve this, our team will perform a rollback procedure to restore the system to its last known state.

Further updates shall be provided as soon as they are available.

• Service Impact : Internet and Network Connectivity – OSB Site