Past Incidents

• Event : Planned - Site to Datacenter Network Maintenance at All Sites

• Schedule : November 23, 2024 (Saturday) | 1:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service providers will be conducting a software / operating system upgrade on one of their network monitoring systems to ensure updates in the system is being check and logs accurately.

This is a non-service impacting maintenance activity.

• Service Impact : Non-service impacting – All Sites

• Event : Core Router Maintenance Activity

• Schedule : November 17, 2024 | 03:00 AM to 06:00 AM PHT

• Activity Details : Hi Team,

As part of our efforts to enhance service availability and reliability, our team will be performing network maintenance on one of our data centers.

During the maintenance window, we expect a brief service interruption of approximately 5 minutes across all sites.

• Service Impact : 5 minutes service interruption – All sites

• Status: Completed

• Event : Partial Outage on Network and Internet Connectivity

• Incident Date/Time : 1st Instance: November 15, 2024 (Friday) | 10:32 PM – 10:33 PM (PH-Time) 2nd Instance: November 15, 2024 (Friday) | 11:28 PM – 11:29 PM (PH-Time) 3rd Instance: November 15, 2024 (Friday) | 11:58 PM – 11:59 PM (PH-Time

• Activity Details : Hi Team,

Please be informed that we experienced 3 brief service interruptions on one of our data center internet uplinks started at 10:32 PM and has been restored at 11:59 PM. We are closely monitoring the situation.

We are currently coordinating with our circuit provider to gather more details about the issue encountered.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites