All systems are operational
Scheduled Maintenance
#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

28th December 2024

No incidents reported

27th December 2024

No incidents reported

26th December 2024

No incidents reported

25th December 2024

Network and Internet Ticket# | December 25, 2024 | SMT|Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

• Update: Internet connection is back up on site.

24th December 2024

No incidents reported

23rd December 2024

No incidents reported

22nd December 2024

No incidents reported

21st December 2024

No incidents reported

20th December 2024

Network and Internet Ticket#INC-135546 | December 20, 2024 | EPC COL | Unplanned | Internet Service Provider Network Interruption - RESTORED

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : December 20, 2024 (Friday) | 1:35 AM – 4:25 AM (PH-Time) - RESTORED

• Activity Details : Hi Team,

Please be informed that the affected circuit was recovered around 4:25 AM (PH time). We are closely monitoring its performance to ensure continued stability.

Additional information and a Root Cause Analysis (RCA) of the incident will be shared as soon as it becomes available.

All circuits are currently fully operational with redundancy in place. We will continue to monitor the situation to maintain stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – EPC COL

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : December 20, 2024 (Friday) | 1:35 AM – Ongoing AM (PH-Time)

• Activity Details : Hi Team,

Please be informed that one of our Internet Uplink circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – EPC COL

19th December 2024

No incidents reported