All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

11th January 2025

Ticket#140299 | Monthly | SMT | SM Mega Tower Monthly Power Maintenance, scheduled 5 months ago

Please be informed that the SM Mega Tower Building Administration has scheduled a monthly load testing of the generators. The transition from normal to emergency power will occur around 11:15 AM-11:20 AM, and from emergency back to normal between 11:40 AM-11:45 AM.

Further, sharing the schedule of the monthly genset load testing: • January 11, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • February 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • March 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • April 5, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • May 10, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • June 7, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • July 5, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • August 9, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • September 6, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • October 11, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • November 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • December 6, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT)

During the maintenance, Elevator access will be restricted, and the Air Conditioning system will be temporarily down prior to each power transfer, elevator operations will resume once the power supply stabilizes. While we do not anticipate any impact on network and internet connectivity due to the availability of uninterruptible power supply (UPS) serving as backup power for our network devices, devices without battery support, such as desktops, lighting, and other equipment, may experience fluctuations.

6th January 2025

No incidents reported

5th January 2025

INFINIVAN Ticket#INC-141250 | January 5, 2025 | All Sites| BUnplanned | Datacenter Internet Uplink Interruption - Restored and for stability monitoring

• Event : Internet Uplink Interruption

• Schedule : January 5, 2025 (Sunday) | 3:10 AM – 5:00 PM (PHT) – Restored and for stability monitoring

• Activity Details : Hi Team,

We have observed that the affected internet circuit uplink is already restored at exactly 5:00 PM and has been stable for more than three (3) hours now and subject for further stability monitoring. Per our internet uplink provider the interruption was due to a subsea cable fault found between Singapore to Philippine segment.

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)

• Event : Internet Uplink Interruption

• Schedule : January 5, 2025 (Sunday) | 3:10 AM (PHT) - Ongoing

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)

• Status: Restored

4th January 2025

Ticket#INC- | January 4, 2025 | ASB, BET, PNB, IBM & NTB | Multiple Sites Network and Internet Connectivity Interruptions

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions -January 4, 2025

• Incident : January 4, 2025 (Saturday) | 5:55 PM to 6:00 PM (PHT) : January 6, 2025  (Monday) | 6:15 PM to 6:23 PM (PHT) – Second Instance

• Activity Details : We have observed another instance of interruption today at around 6:15 PM but its already recovered at exactly 6:23 PM and subject for further monitoring. We have made a necessary follow up to our service provider for their further investigation and a permanent fix.

During the interruptions, only partial impact on network and internet connectivity was expected as we have another site to datacenter connectivity available for connection redundancy.

We do apologize for any inconvenience it has caused.

• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – ASB, BET, PNB, IBM & NTB

• Status: Restored

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions -January 4, 2025

• Incident : January 4, 2025 (Saturday) | 5:55 PM to 6:00 PM (PHT)

• Activity Details : We have observed connectivity interruptions across multiple site circuits earlier resulting temporary wired and wireless users’ interruption from internet access. The circuit have since recovered and are currently under stability monitoring. This incident has already been escalated to our provider for further investigation.

During the interruptions, only partial impact on network and internet connectivity was expected as we have another site to datacenter connectivity available for connection redundancy.

We do apologize for any inconvenience it has caused.

• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – ASB, BET, PNB, IBM & NTB

3rd January 2025

No incidents reported

2nd January 2025

No incidents reported

1st January 2025

No incidents reported

31st December 2024

No incidents reported

30th December 2024

Site Operational Status Ticket#INC-139044| December 29, 2024 | SMT |Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

•Update: Site is now back up and operational, awaiting further updates from circuit providers on resolution.

Ticket#INC-138955 | December 30 - January 16, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 5 months ago

• Event : Replacement works and Subsea Cable Repair

• Schedule :

December 30, 2024 (Monday) | 8:00 AM (PH-Time) January 16, 2024 (Thursday) | 8:00 PM (PH-Time)

• Activity Details :

One of our Internet Service Providers will be performing maintenance to repair two faulty subsea cables.

During the maintenance operation, performance on the impacted circuit will be slightly degraded, however due to the way our network is configured, the impact will be low because we have another internet gateway accessible that will load balance the traffic.

• Service Impact :

Slight latency increase in network and internet connectivity – All Sites

29th December 2024

No incidents reported

28th December 2024

No incidents reported