All systems are operational
Scheduled Maintenance
#SR-243162 | June 28-29, 2025 | All Sites | Systems Engineering and Administration Maintenance

• Event: Windows Servers Patching Activity

• Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

• Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

• Activity Details:

Hi Team,

We wish to inform you about an upcoming maintenance activity scheduled for affected servers on June 28, 2025 to June 29, 2025. Our Systems and Administration Team will be conducting patching activities for our Windows Servers to ensure the security and stability of our systems.

Please be advised that the following services will encounter a total of 60 minutes interruption during the maintenance window per server:

Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

  • PRTG Network Monitor (Primary) – Internal
  • CCTV Server – Internal
  • PRTG Network Monitor (Secondary) – Internal -North Virginia DHCP Server
  • North Virginia AD Server

Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

  • Ubiquiti Wi-Fi Controller
  • Finance Remote Desktop Server
  • SG DHCP Server
  • Primary Domain Controller
  • Manila DHCP Server
  • Finance File Server
  • Manila AD Server

Note: No Impact is expected to our Client/End user operation.

We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption. If you have any questions or concerns regarding this activity, please feel free to reach out to our support team at helpme@emapta.com.

• Service Impact: Windows Servers – All Sites

#SR-244268 | June 28, 2025 (Saturday) | SM City Clark, Pampanga | Internal Network Maintenance

• Event: Additional High Availability Deployment

• Schedule: June 28, 2025 (Saturday) | 04:00 PM – 05:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to enhance network redundancy and improve overall system reliability, our team will be implementing an additional high availability deployment to minimize the risk of service interruptions

During the maintenance window, we anticipate minimal to no impact on internet and network connectivity.

Automatic failover mechanisms are in place to maintain uninterrupted service and ensure business continuity.

We will continue to monitor the network closely throughout the process and will provide updates if any unexpected issues arise.

• Service Impact: Minimal to no impact on Internet and Network Connectivity

#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

12th January 2025

No incidents reported

11th January 2025

Ticket#140299 | Monthly | SMT | SM Mega Tower Monthly Power Maintenance, scheduled 5 months ago

Please be informed that the SM Mega Tower Building Administration has scheduled a monthly load testing of the generators. The transition from normal to emergency power will occur around 11:15 AM-11:20 AM, and from emergency back to normal between 11:40 AM-11:45 AM.

Further, sharing the schedule of the monthly genset load testing: • January 11, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • February 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • March 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • April 5, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • May 10, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • June 7, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • July 5, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • August 9, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • September 6, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • October 11, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • November 8, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT) • December 6, 2025 (Saturday) | 11:15 AM to 11:45 AM (PHT)

During the maintenance, Elevator access will be restricted, and the Air Conditioning system will be temporarily down prior to each power transfer, elevator operations will resume once the power supply stabilizes. While we do not anticipate any impact on network and internet connectivity due to the availability of uninterruptible power supply (UPS) serving as backup power for our network devices, devices without battery support, such as desktops, lighting, and other equipment, may experience fluctuations.

10th January 2025

Network and Internet Ticket# | January 10, 2025 | EPC | Unplanned | Internet Service Provider Network Interruption

• Event : Partial Interruption on Network and Internet Connectivity • Schedule : January 10, 2024 (Friday) | 5:25 PM – Ongoing AM (PH-Time) Hi Team, We have observed that one of our internet uplink provider is currently down, and we are coordinating this to our service provider for investigation.

During the incident only partial impact on internet and network connectivity for both wired and wireless connection is expected as we have another internet circuit uplink serves as back up for connection redundancy.

• Status: Restored

9th January 2025

No incidents reported

8th January 2025

No incidents reported

7th January 2025

No incidents reported

6th January 2025

No incidents reported

5th January 2025

INFINIVAN Ticket#INC-141250 | January 5, 2025 | All Sites| BUnplanned | Datacenter Internet Uplink Interruption - Restored and for stability monitoring

• Event : Internet Uplink Interruption

• Schedule : January 5, 2025 (Sunday) | 3:10 AM – 5:00 PM (PHT) – Restored and for stability monitoring

• Activity Details : Hi Team,

We have observed that the affected internet circuit uplink is already restored at exactly 5:00 PM and has been stable for more than three (3) hours now and subject for further stability monitoring. Per our internet uplink provider the interruption was due to a subsea cable fault found between Singapore to Philippine segment.

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)

• Event : Internet Uplink Interruption

• Schedule : January 5, 2025 (Sunday) | 3:10 AM (PHT) - Ongoing

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Network and Internet Connectivity for Both Wired and Wireless Connection – All Sites (PH)

• Status: Restored

4th January 2025

Ticket#INC- | January 4, 2025 | ASB, BET, PNB, IBM & NTB | Multiple Sites Network and Internet Connectivity Interruptions

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions -January 4, 2025

• Incident : January 4, 2025 (Saturday) | 5:55 PM to 6:00 PM (PHT) : January 6, 2025  (Monday) | 6:15 PM to 6:23 PM (PHT) – Second Instance

• Activity Details : We have observed another instance of interruption today at around 6:15 PM but its already recovered at exactly 6:23 PM and subject for further monitoring. We have made a necessary follow up to our service provider for their further investigation and a permanent fix.

During the interruptions, only partial impact on network and internet connectivity was expected as we have another site to datacenter connectivity available for connection redundancy.

We do apologize for any inconvenience it has caused.

• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – ASB, BET, PNB, IBM & NTB

• Status: Restored

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions -January 4, 2025

• Incident : January 4, 2025 (Saturday) | 5:55 PM to 6:00 PM (PHT)

• Activity Details : We have observed connectivity interruptions across multiple site circuits earlier resulting temporary wired and wireless users’ interruption from internet access. The circuit have since recovered and are currently under stability monitoring. This incident has already been escalated to our provider for further investigation.

During the interruptions, only partial impact on network and internet connectivity was expected as we have another site to datacenter connectivity available for connection redundancy.

We do apologize for any inconvenience it has caused.

• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – ASB, BET, PNB, IBM & NTB

3rd January 2025

No incidents reported