All systems are operational
Scheduled Maintenance
#SR-236037| June 14, 2025 | SM MegaTower, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Data Link Layer Testing

• Schedule: June 14, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 14, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.

During the maintenance window, there will be a 12-hour test window, with a total downtime on one of our SMT Site to Datacenter Circuit. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

9th February 2025

Ticket#151476 | February 09, 2025| ASB| Internal Network Maintenance, scheduled 4 months ago

• Event : Infrastructure Risk Analysis and Mitigation Plan at Alabang Office (ASB)

• Schedule : February 09, 2025 (Sunday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details :

As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing at our Alabang office scheduled for February 2, 2025. During the maintenance activity there will be a series of network and internet interruptions on both LAN/wired and wireless.

Steps have been taken to ensure that minimal to no users are affected during this activity.

Another advisory will be sent once this maintenance has been completed.

• Service Impact :Intermittent network and internet connectivity for onsite users

2nd February 2025

Ticket##SR-154354 | February 2, 2025| SCT| Planned | EMAPTA Network Maintenance, scheduled 4 months ago

• Event : Hardware Replacement at SM City Clark Pampanga

• Schedule : February 2, 2025 - 1:00 PM - 4:00 PM

• Activity Details :

As part of the continued efforts to increase service availability and network performance, we will be conducting a hardware upgrade at SMT Pampanga from 1:00 PM – 4:00 PM on the 2nd day of February 2025.

During the maintenance window, we are expecting an impact of intermittent connectivity for 2 hours. This will be impacting all users within the site.

• Service Impact : 2 hours intermittent connectivity to all users on site.

1st February 2025

Ticket#SR-157733| February 1, 2025| SCT| Unplanned - Power Maintenance, scheduled 4 months ago

• Event : Unplanned SCT Tech Hub 4 Building Power Maintenance

• Schedule : Saturday February 1, 2025, 10:00PM -11:00PM PHT

• Activity Details :

Our facilities and building administration will be having a power maintenance at SCT. This is necessary to allow for the topping of the electrical provision for the SM Admin Office on the 3rd floor of Tech Hub 4.

We recommend that all sensitive electronic equipment be properly shut down and secured before the scheduled interruption to avoid potential damage or data loss. Power will be restored promptly after the work is completed.

• Service Impact : Power Shutdown at SCT Tech Hub 4 3rd floor only

SR-157494 | February 1, 2025 (Saturday) | 9:00 AM| SM MegaTower Office | #EmaptaMegaTower Decommissioning, scheduled 4 months ago

• Event : #EmaptaMegaTower Decommissioning | SM MegaTower Office

• Schedule : February 1, 2025 (Saturday) | 9:00 AM

• Activity Details :

Hi Team,

Due to security issues, we will be initiating wireless network maintenance to be performed on the SM MegaTower office #EmaptaMegaTower SSID on February 1, 2025, (Saturday) 9:00 AM.

The stated wireless network #EmaptaMegaTower will be decommissioned for the site. We are encouraging all our users to connect to our standard wireless network #EmaptaExperience. In order to connect to the EMAPTA wireless network, please use the #EmaptaExperience SSID and log in using your current Empower credentials.

Rest assured, connecting to the #EmaptaExperience network will be seamless as long as your password is not expired and have not been locked out due to multiple failed attempts.

• Service Impact : Disconnection for users utilizing #EmaptaMegaTower as their primary wireless connection

• Status: Completed

31st January 2025

No incidents reported

30th January 2025

No incidents reported

29th January 2025

No incidents reported

28th January 2025

No incidents reported

27th January 2025

Ticket#154546 | January 27, 2025 | ASB| Site to Datacenter Latency Issue, scheduled 4 months ago

• Event : Unplanned Site to Datacenter Interruption at Asian Star Building (ASB-Alabang)

• Incident : January 27, 2025 (Monday) | 3:18 PM to 5:12 PM - Mitigated

• Activity Details : We have observed that one of our sites to data center circuit were experiencing high latencies resulting to slow connectivity on the general internet access for our user’s onsite on both wired and wireless connection.

To mitigate this kind of disruption, we have disable the affected site circuit uplink to force the connection to our other available site to data center circuit serving as a backup.

We have reported this to our provider for their further investigation.

• Service Impact : Network and Internet Latency for both wired and wireless connection – ASB Site

26th January 2025

No incidents reported

25th January 2025

No incidents reported

24th January 2025

Network and Internet #SR-153745 | January 24, 2025| NTB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial disruption on Network and Internet Connectivity

• Incident Time/Date: January 24, 2025 | 7:27 PM (PHT ) – Ongoing

• Activity Details : Hi Team,

We have observed that one of our Site to Datacenter Circuit is down at our NTB site and have coordinated this with our service provider for further checking.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

Status: Restored Uptime: Link has been up since 1:10AM Jan 25, 2025 RFO: Downtime was due to a fiber a cable break caused by fire. Link was restored after replacing the damaged fiber segment.