Some systems are experiencing issues

Past Incidents

26th April 2025

#SR-197219 | April 26, 2025| ASB & IBM Site | Service Provider Network Maintenance, scheduled 3 months ago

• Event: Network Device Software Upgrade

• Schedule: April 26, 2025 (Saturday) 1:00 AM to 6:00 AM (PHT) - Cancelled

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to enhance network security, performance, and overall system functionality.

• Service Impact: Partial Internet Connectivity Interruption – ASB & IBM Site

19th April 2025

#SR-199785 |April 19, 2025| SCT Site | Site to Datacenter Circuit Network Maintenance, scheduled 3 months ago

• Event: Event: Network Circuit Reconfiguration

• Schedule: 1 April 19, 2025 (Saturday) | 11:00 AM – 7:00 PM (PHT)

• Schedule: 2 April 20, 2025 (Sunday) | 11:00 AM – 7:00 PM (PHT)

• Activity Details:

Please be advised that one of our service providers will be performing a network configuration update on our circuit. This activity aims to enhance flexibility, security and ensure continued alignment with current network standards.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

• During the failover process, you may experience brief disruptions on any of the following below: • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. • Latency Issues – Delays in response times, particularly for real-time applications. • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-197068 |April 19, 2025| PNB | PNB Power Interruption, scheduled 3 months ago

• Event: Total Power Shutdown

• Schedule: April 19, 2025 (Saturday) | 9:00 AM – 4:30 PM (PHT)

• Activity Details:

Please be advised that a scheduled power interruption will take place on Saturday, April 19, 2025, to facilitate the retightening of panels in the AHU Room, from the Penthouse down to the Basement Floor. This activity is part of the ongoing maintenance work being conducted by the PNB Property Management Office.

Schedule:

• 11th and 10th Floor | 9:00 AM - 9:30 AM
• 6th and 5th Floor | 10:00 AM - 10:30 AM
• 4th Floor | 11:00 AM - 11:30 AM
• Basement | 4:00 PM - 4:30 PM

Additional information:

• Time Schedule may change depending on the number of panels inside AHU room and approximately 30 minutes per AHU
• Power interruption per floor is approximately 30 minutes per floor.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 5th-floor lobby for in-person assistance.

📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact :

• Power: No power supply in the affected areas for the entire duration.
• Network: Minimal to no impact is expected on our network devices as all floors are equipped with Uninterruptible Power Supply (UPS), which will sustain power throughout the 
  maintenance period.
#SR-196832 | April 19-20, 2025| Orient Square Building (OSB) | Annual Preventive Maintenance, scheduled 3 months ago

• Event: Total Power Shutdown

• Schedule: April 19, 2025 (7:00 AM) to April 20, 2025 (7:00 AM)

• Activity Details:

The OSB building administration will conduct its annual preventive maintenance to inspect electrical accessories and perform recalibration. This will involve a total electrical shutdown, and generators will NOT be available during the maintenance period.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 2nd floor lobby for in-person assistance.

📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

We appreciate your patience and cooperation. Please plan accordingly and let us know if you need further assistance.

• Service Impact: Building Power Supply – Orient Square Building (OSB)

18th April 2025

No incidents reported

17th April 2025

No incidents reported

16th April 2025

Network and Internet #SR-200612 | April 16, 2025| SFS Site | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Incident: April 16, 2025 (Wednesday) 11:23 PM - 05:34 AM (PHT) - Restored

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 11:23 PM. This has been reported to our provider for further investigation.

• Service Impact: Partial Impact on Internet and Network Connectivity – SFS Site

• Status: Restored

#SR-199786 | April 16-20, 2025 | BET | Annual Preventive Maintenance at BDO Equitable Tower, scheduled 3 months ago

• Event: Power Shutdown

• Scheduled Start: April 16, 2025, Wednesday (08:00 PM) (PHT) • Scheduled End: April 20, 2025, Sunday (3:00 PM) (PHT)

• Activity Details:

Please be advised that the BDO Equitable Tower (BET) Building Administration will be conducting its annual preventive maintenance to inspect electrical systems and perform necessary recalibration of electrical accessories.

During this period, the building’s main power supply will be affected. A backup generator will be available only in 4th floor; however, it will operate only within the window of 6:30 AM to 7:00 PM.

Schedule & Impact:

📅 April 16 (8:00 PM) – April 20 (3:00 PM) Affected Areas: All Floors. Elevator Impact: All elevators will be non-operational during the maintenance period. Power Impact: The backup generator will operate only in 4th Floor from 6:30 AM to 7:00 PM daily. Network Impact: Minimal to no impact is expected on network devices.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 4th floor lobby for in-person assistance. 📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact: Building Power Supply

• Status: Completed

15th April 2025

No incidents reported

14th April 2025

#INC-198212 | April 13, 2025| BET, NTB & PNB Sites | Service Provider Network Maintenance, scheduled 3 months ago

• Event: Network Device Software Upgrade

• Schedule: April 13, 2025 (Sunday) 1:00 AM to 6:00 AM (PHT)

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality. During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial Internet Connectivity Interruption – BET, NTB & PNB Sites

13th April 2025

No incidents reported

12th April 2025

No incidents reported

11th April 2025

Site Operational Status Ticket#INC-197574 | April 11, 2025| TIP | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: April 11, 2025 (Friday) | 3:53 AM – 5:19 AM (PHT)

• Activity Details: Dear Team,

Please be informed that one of our Site to Datacenters Circuit is currently experiencing a service disruption. We are actively coordinating with our circuit provider to gather more details on the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

• Service Impact: Partial impact on network and internet connectivity - TIP

• Status: Restored

10th April 2025

No incidents reported